Recommended expert

Katharina Pfeil

Business Analysis / Process Management

Katharina Pfeil
Karlsruhe, Germany

Experience

Aug 2022 - Present
3 years 6 months
Frankfurt, Germany

Business Analysis / Process Management

Soorce Professionals GmbH - DB Vertrieb GmbH

  • ITSM processes (Incident, Problem, Change, Release)
  • Implementation of ServiceNow modules Asset / Incident / Problem / Change Management
  • Planning and execution of replacing Redmine with ServiceNow / Agile Development
  • Knowledge management (concept, setup & structure of Confluence, documentation, tool feature overviews, etc.)
Jan 2017 - Dec 2023
7 years
Karlsruhe, Germany

Organizing coaching & space design

Self-employed – Happy Home. More than just organizing

  • Organizing coaching on-site and online
  • VHS courses
  • Lectures
Jul 2016 - Jun 2022
6 years
Karlsruhe, Germany

Business Analysis

KVBW

  • Project management for HR digitization
  • Organizational / process analysis
  • Coordination of software and IT service tenders
  • Introduction of Jira and Confluence
  • Reorganization of process management
  • Preparation / analysis of IT strategy
  • Management presentations, decision templates, dashboards / reporting
Jul 2014 - Mar 2016
1 year 9 months
Karlsruhe, Germany

Consulting Sales & Marketing

Systec & Services GmbH

  • Website relaunch, SEO
  • Translation DE - EN
  • CRM implementation, WIKI implementation (Confluence)
  • Newsletters, blog posts, mailing campaigns
  • Sales presentations, cold calling
  • Tender coordination
Sep 2013 - May 2014
9 months
Mannheim, Germany

Quality Management Sales

MVV Energie AG

  • Consulting and standardization of project management
  • Optimizing interface with subsidiary
  • Development of management reporting
Jul 2012 - Aug 2013
1 year 2 months
Karlsruhe, Germany

Self-Employed Catering & Blog

Kekse-Bekse

Aug 2008 - Jun 2012
3 years 11 months
Eggenstein-Leopoldshafen, Germany

Process/Project Management & Customer Consulting

Kirchl. Rechenzentrum Südwestdeutschland

  • Setup of process management
  • Introduction of the PRINCE2 project management method
  • Process management for product development
  • IT outsourcing consulting for customers and products
  • Preparation of proposals and contracts
Apr 2008 - Jun 2008
3 months
Karlsruhe, Germany

Incident Management

Univativ GmbH - T-Systems

  • 1st Level Support
  • Optimization of incident management
Jan 2007 - Sep 2007
9 months
Karlsruhe, Germany

CTO Assistant

PATEV

  • Process and information management
  • Setup of filing structure
  • Optimization of office organization

Skills

  • Reliable

  • Persistent

  • Independent

  • Proactive

  • Curious

  • Solution-oriented

  • Goal-oriented

  • Quality-conscious

  • Conscientious

  • Pragmatic

  • Hands-on

  • Open-minded

  • Flexible

  • Intuitive

  • Structured

  • Systemic Thinker

  • Creative

  • Social

  • Empathetic

  • Process And Project Management

  • Planning & Coordination

  • Strategy Development

  • Software Implementation

  • Very Fast Ramp-up

  • Out-of-the-box Thinking

  • Target-group Oriented Communication / Information Preparation

  • Decision Preparation

  • Analysis

  • Graphical Data Presentation / Dashboards

  • Coaching

  • Public Sector / Administration

  • Data Center / It Service Provider

  • Energy

  • Pharma Consulting

  • Mobility / Logistics

  • Fairness

  • Aesthetics

  • Performance

  • Enjoyment

  • Freedom

  • Atlassian (Confluence & Jira) – Very Good

  • Servicenow (Agile Development, Itsm) – Very Good

  • Signavio – Good

  • Ms Office – Very Good

  • Typo 3 / Wordpress / Squarespace / Jimdo – Good

  • Adobe (Illustrator, Indesign, Photoshop) – Good

Languages

German
Native
English
Advanced
Spanish
Elementary
French
Elementary

Education

Oct 2006 - Mar 2009

TU Kaiserslautern

Master of Arts in Economics & Management, specialization: process management · Economics & Management · Kaiserslautern, Germany

Mar 2000 - Nov 2004

FH Karlsruhe

Diploma Engineer (FH) in Cartography & Geomatics, specialization: tourism cartography · Cartography & Geomatics · Karlsruhe, Germany

Institut für Innenarchitektur

Interior Architecture · Dresden, Germany

...and 1 more

Certifications & licenses

Leading Online Moderation

Foot Reflexology Massage Hanne Marquardt

Methods / Project / IT Design Thinking

BPMN

DevOps Practitioner

Improved Reading

Designing Effective Processes with Design Thinking

Signavio

Zen – The Focused Leader

Business Analysis

DevOps Foundation

Jira Administrator

Scrum Master

Charisma

Entrepreneur Smart Business Concepts Intensive with Brigitte and Ehrenfried Conta-Gromberg

SEO

Selling & Negotiating

Successful Leadership in the Sandwich Position

Management Of Risk

ISO 20000

ITIL V3 Foundation

PRINCE2 Practitioner

Aeneis

Systemic Coaching

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Katharina based?

Katharina is based in Karlsruhe, Germany and prefers 100% remote projects.

What languages does Katharina speak?

Katharina speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary).

How many years of experience does Katharina have?

Katharina has at least 17 years of experience. During this time, Katharina has worked in at least 9 different roles and for 9 different companies. The average length of individual experience is 1 year and 11 months. Note that Katharina may not have shared all experience and actually has more experience.

What roles would Katharina be best suited for?

Based on recent experience, Katharina would be well-suited for roles such as: Business Analysis / Process Management, Organizing coaching & space design, Business Analysis.

What is Katharina's latest experience?

Katharina's most recent position is Business Analysis / Process Management at Soorce Professionals GmbH - DB Vertrieb GmbH.

What companies has Katharina worked for in recent years?

In recent years, Katharina has worked for Soorce Professionals GmbH - DB Vertrieb GmbH, Self-employed – Happy Home. More than just organizing, and KVBW.

Which industries is Katharina most experienced in?

Katharina is most experienced in industries like Professional Services, Information Technology (IT), and Healthcare. Katharina also has some experience in Transportation and Logistics, Food and Beverage, and Energy.

Which business areas is Katharina most experienced in?

Katharina is most experienced in business areas like Information Technology (IT), Project Management, and Strategy and Planning. Katharina also has some experience in Human Resources (HR), Customer Service, and Product Development.

Which industries has Katharina worked in recently?

Katharina has recently worked in industries like Professional Services, Healthcare, and Transportation and Logistics.

Which business areas has Katharina worked in recently?

Katharina has recently worked in business areas like Information Technology (IT), Strategy and Planning, and Human Resources (HR).

What is Katharina's education?

Katharina holds a Master in Economics & Management from TU Kaiserslautern and a Bachelor in Cartography & Geomatics from FH Karlsruhe.

Does Katharina have any certificates?

Katharina has 24 certificates. Among them, these include: Leading Online Moderation, Foot Reflexology Massage Hanne Marquardt, and Methods / Project / IT Design Thinking.

What is the availability of Katharina?

Katharina is immediately available full-time for suitable projects.

What is the rate of Katharina?

Katharina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Katharina?

To hire Katharina, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1200
900
600
300
Market avg: 980-1140 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.