Katharina Pfeil
Business Analysis / Process Management
Experience
Business Analysis / Process Management
Soorce Professionals GmbH - DB Vertrieb GmbH
- ITSM processes (Incident, Problem, Change, Release)
- Implementation of ServiceNow modules Asset / Incident / Problem / Change Management
- Planning and execution of replacing Redmine with ServiceNow / Agile Development
- Knowledge management (concept, setup & structure of Confluence, documentation, tool feature overviews, etc.)
Organizing coaching & space design
Self-employed – Happy Home. More than just organizing
- Organizing coaching on-site and online
- VHS courses
- Lectures
Business Analysis
KVBW
- Project management for HR digitization
- Organizational / process analysis
- Coordination of software and IT service tenders
- Introduction of Jira and Confluence
- Reorganization of process management
- Preparation / analysis of IT strategy
- Management presentations, decision templates, dashboards / reporting
Consulting Sales & Marketing
Systec & Services GmbH
- Website relaunch, SEO
- Translation DE - EN
- CRM implementation, WIKI implementation (Confluence)
- Newsletters, blog posts, mailing campaigns
- Sales presentations, cold calling
- Tender coordination
Quality Management Sales
MVV Energie AG
- Consulting and standardization of project management
- Optimizing interface with subsidiary
- Development of management reporting
Self-Employed Catering & Blog
Kekse-Bekse
Process/Project Management & Customer Consulting
Kirchl. Rechenzentrum Südwestdeutschland
- Setup of process management
- Introduction of the PRINCE2 project management method
- Process management for product development
- IT outsourcing consulting for customers and products
- Preparation of proposals and contracts
Incident Management
Univativ GmbH - T-Systems
- 1st Level Support
- Optimization of incident management
CTO Assistant
PATEV
- Process and information management
- Setup of filing structure
- Optimization of office organization
Skills
Reliable
Persistent
Independent
Proactive
Curious
Solution-oriented
Goal-oriented
Quality-conscious
Conscientious
Pragmatic
Hands-on
Open-minded
Flexible
Intuitive
Structured
Systemic Thinker
Creative
Social
Empathetic
Process And Project Management
Planning & Coordination
Strategy Development
Software Implementation
Very Fast Ramp-up
Out-of-the-box Thinking
Target-group Oriented Communication / Information Preparation
Decision Preparation
Analysis
Graphical Data Presentation / Dashboards
Coaching
Public Sector / Administration
Data Center / It Service Provider
Energy
Pharma Consulting
Mobility / Logistics
Fairness
Aesthetics
Performance
Enjoyment
Freedom
Atlassian (Confluence & Jira) – Very Good
Servicenow (Agile Development, Itsm) – Very Good
Signavio – Good
Ms Office – Very Good
Typo 3 / Wordpress / Squarespace / Jimdo – Good
Adobe (Illustrator, Indesign, Photoshop) – Good
Languages
Education
TU Kaiserslautern
Master of Arts in Economics & Management, specialization: process management · Economics & Management · Kaiserslautern, Germany
FH Karlsruhe
Diploma Engineer (FH) in Cartography & Geomatics, specialization: tourism cartography · Cartography & Geomatics · Karlsruhe, Germany
Institut für Innenarchitektur
Interior Architecture · Dresden, Germany
Certifications & licenses
Leading Online Moderation
Foot Reflexology Massage Hanne Marquardt
Methods / Project / IT Design Thinking
BPMN
DevOps Practitioner
Improved Reading
Designing Effective Processes with Design Thinking
Signavio
Zen – The Focused Leader
Business Analysis
DevOps Foundation
Jira Administrator
Scrum Master
Charisma
Entrepreneur Smart Business Concepts Intensive with Brigitte and Ehrenfried Conta-Gromberg
SEO
Selling & Negotiating
Successful Leadership in the Sandwich Position
Management Of Risk
ISO 20000
ITIL V3 Foundation
PRINCE2 Practitioner
Aeneis
Systemic Coaching
Profile
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