Katharina Pfeil
Business Analysis / Process Management
Experience
Aug 2022 - Present
3 years Frankfurt, Germany
Business Analysis / Process Management
Soorce Professionals GmbH - DB Vertrieb GmbH
- ITSM processes (Incident, Problem, Change, Release)
- Implementation of ServiceNow modules Asset/Incident/Problem/Change Management
- Planning and execution of replacing Redmine with ServiceNow/ Agile development
- Knowledge management (concept, setup & structure of Confluence, documentation, tool feature overviews, etc.)
Jan 2016 - Dec 2023
7 years Karlsruhe, Germany
Order Coaching & Interior Design
Happy Home. Mehr als nur Ordnung
- On-site and online organization coaching, adult education center courses, presentations
Jul 2016 - Jun 2022
6 years Karlsruhe, Germany
Business Analysis
KVBW
- HR digitalization project management
- Organizational/process investigations
- Coordination of software and IT service tenders
- Introduction of Jira and Confluence
- Reorganization of process management
- Preparation / analysis of IT strategy
- Management presentations, decision papers, dashboards / reporting
Jul 2014 - Mar 2016
1 year 9 months Karlsruhe, Germany
Consulting Sales & Marketing
Systec & Services GmbH
- Website relaunch, SEO
- Translation DE - EN
- CRM implementation, wiki setup (Confluence)
- Newsletters, blog posts, mailing campaigns
- Sales presentations, cold calling
- Tender coordination
Sep 2013 - May 2014
9 months Mannheim, Germany
Quality Management Sales
MVV Energie AG
- Consulting and standardization of project management
- Optimization of interface with subsidiary
- Development of management reporting
Jul 2012 - Aug 2013
1 year 2 months Karlsruhe, Germany
Self-Employment Catering & Blog
Kekse-Bekse
Aug 2008 - Jun 2012
3 years 11 months Eggenstein-Leopoldshafen, Germany
Process/Project Management & Customer Consulting
Kirchl. Rechenzentrum Südwestdeutschland
- Setup of process management
- Introduction of PRINCE2 project management method
- Process management for product development
- Customer and product consulting in IT outsourcing
- Preparation of proposals and contracts
Apr 2008 - Jun 2008
3 months Karlsruhe, Germany
Incident Management
Univativ GmbH - T-Systems
- 1st level support
- Optimization of incident management
Jan 2007 - Sep 2007
9 months Karlsruhe, Germany
Assistant to CTO
PATEV
- Process and information management
- Development of filing structure
- Optimization of office organization
Summary
reliable
persistent
independent
proactive
inquisitive
solution- and goal-oriented
quality-conscious
conscientious
pragmatic
hands-on
open
flexible
intuitive
structured
networked thinking
creative
social
empathetic
process and project management
planning & coordination
strategy development
software implementation
very quick onboarding
out-of-the-box thinking
target-group oriented communication / information preparation
decision support
analysis
graphical data presentation / dashboards
coaching
public sector / administration
data center / IT service provider
energy
pharmaceutical consulting
mobility / logistics
fairness
aesthetics
performance
enjoyment
freedom
Languages
German
Native
English
Advanced
French
Elementary
Spanish
Elementary
Education
Oct 2006 - Mar 2009
TU Kaiserslautern
M.A., Process Management · Economics & Management · Kaiserslautern, Germany
Mar 2000 - Nov 2004
FH Karlsruhe
Dipl-Ing. (FH), Tourism Cartography · Cartography & Geomatics · Karlsruhe, Germany
Certifications & licenses
Online Moderation
Design Thinking
Foot Reflexology Massage
Hanne Marquardt
BPMN
DevOps Practitioner
Improved Reading
Designing Effective Processes With Design Thinking
Signavio
ZEN – The Focused Leader
Business Analysis
DevOps Foundation
Jira Administrator
Scrum Master
Charisma
Smart Business Concepts Intensive
Brigitte und Ehrenfried Conta-Gromberg
SEO
Sales & Negotiation
Successful Leading in the Sandwich Position
Management of Risk
ISO 20000
ITIL V3 Foundation
PRINCE2 Practitioner
Aeneis
Systemic Coaching
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