Eric Zwaap
Project Lead Communication
Experience
Project Lead Communication
a.s.r.
Product Owner Donor Experience a.i.
Sanquin Bloedbank
Marketing Manager a.i.
DUFAS
Designer Donor Experience a.i.
Sanquin Bloedbank
Marketing Consultant a.i.
GrndWorX
Customer Journey Expert
ING (WestlandUtrecht Bank)
Customer Journey Expert (Interim)
ING (WestlandUtrecht Bank)
Product Manager Mortgages (Interim)
Quion Groep
Business Consultant Propositions (Interim)
Obvion Hypotheken
Senior Consumer Acquisition Marketer (Interim)
Aegon Nederland
Interim Vendor Manager for Stater
Roparco Hypotheken (Rabobank)
Interim Marcom Consultant
Ilfa Finance Solutions
Interim Content Manager/Project Manager
Roparco Hypotheken (Rabobank)
Interim Senior Marcom Consultant
Obvion Hypotheken
Interim Marketing Specialist
APG / Loyalis
Business Consultant a.i.
Stichting Learncare / BudgetCoach
Manager Communication Direct Savings and Investments a.i.
WestlandUtrecht Bank
Product Marketeer a.i.
Obvion Hypotheken
Project Manager Communication a.i.
a.s.r.
Communication Consultant a.i.
a.s.r.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (13 years), Advertising (3.5 years), Insurance (3 years), Healthcare (2 years), and Education (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Marketing (15.5 years), Project Management (5.5 years), Customer Service (5.5 years), Product Development (3 years), Strategy (1 year), and Procurement (0.5 years).
Summary
A marketing professional with over 25 years of experience, I have a wide range of skills to manage, create and coordinate. I bring subjects to the finish line or ensure that everything is done to achieve this. I prefer to do this for the external client, but the internal client can also count on my full attention and cooperation.
By designing and implementing the customer journey, I identify the customer's wishes or needs. I then ensure - usually as part of a team - that the product or service matches this. In doing so, I deliver value for the customer.
I am quickly at home in organisations, have a feel for corporate culture and politics and talk easily at various levels. I stand by my responsibilities and goals, easily generate trust, know how to deal with stakeholders and can therefore make projects succeed efficiently. I look for opportunities and collaborations and do not let setbacks stop me.
Skills
- An Enthusiastic And Professional Personality
- Broad And Long-term Experience Strategic And Operational
- Knowledge Of And Experience With Customer Journeys And Service Design
- Knowledge Of And Experience With Plain And Accessible Language (B1)
- Authenticity
- Creativity
- Focus On Qualitative Results
- The Skills To Work Together
- Thinking In Terms Of Possibilities
- Getting Things Done
- Fine And Effective Sparring Partner
- Creative
- Driven
- Critical
- Accurate
- Flexible
- Goal-oriented
- Hard Worker
- Open Person
- Humorous
- Bridge Builder
- Calm
- Positive
- Constructive
Languages
Education
HEAO Commercial Economics
VWO
Certifications & licenses
AI Competence Factory
CareerBoost Elffers
Help With Your Money Matters NIBUD
Product Owner ProAwareness
PACE/Service Design Buro Koos/ING
Service Design Business Model Inc
Agile Basis+
Product Owner Adapt2Value
Service Design Beeckesteijn
Online Marketing NIMA
Marketing NIMA
Profile
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