Recommended expert

Eric Zwaap

Project Lead Communication

Eric Zwaap
Loosdrecht, Netherlands

Experience

Jul 2025 - Present
7 months

Project Lead Communication

a.s.r.

Apr 2023 - Jan 2025
1 year 10 months

Product Owner Donor Experience a.i.

Sanquin Bloedbank

Mar 2023 - Jun 2024
1 year 4 months

Marketing Manager a.i.

DUFAS

Nov 2022 - Jan 2025
2 years 3 months

Designer Donor Experience a.i.

Sanquin Bloedbank

Jul 2022 - Present
3 years 7 months

Marketing Consultant a.i.

GrndWorX

Apr 2018 - Nov 2022
4 years 8 months

Customer Journey Expert

ING (WestlandUtrecht Bank)

Apr 2017 - Apr 2018
1 year 1 month

Customer Journey Expert (Interim)

ING (WestlandUtrecht Bank)

Jan 2017 - Apr 2017
4 months

Product Manager Mortgages (Interim)

Quion Groep

Mar 2016 - Dec 2016
10 months

Business Consultant Propositions (Interim)

Obvion Hypotheken

Jan 2015 - Mar 2016
1 year 3 months

Senior Consumer Acquisition Marketer (Interim)

Aegon Nederland

Jul 2014 - Dec 2014
6 months

Interim Vendor Manager for Stater

Roparco Hypotheken (Rabobank)

Apr 2013 - Feb 2015
1 year 11 months

Interim Marcom Consultant

Ilfa Finance Solutions

Feb 2013 - Dec 2016
3 years 11 months

Interim Content Manager/Project Manager

Roparco Hypotheken (Rabobank)

Nov 2012 - Dec 2014
2 years 2 months

Interim Senior Marcom Consultant

Obvion Hypotheken

Mar 2012 - Aug 2012
6 months

Interim Marketing Specialist

APG / Loyalis

Sep 2011 - Dec 2011
4 months

Business Consultant a.i.

Stichting Learncare / BudgetCoach

Apr 2011 - Mar 2012
1 year

Manager Communication Direct Savings and Investments a.i.

WestlandUtrecht Bank

Dec 2010 - Apr 2011
5 months

Product Marketeer a.i.

Obvion Hypotheken

Apr 2010 - Jan 2011
10 months

Project Manager Communication a.i.

a.s.r.

Mar 2010 - Apr 2010
2 months

Communication Consultant a.i.

a.s.r.

Summary

A marketing professional with over 25 years of experience, I have a wide range of skills to manage, create and coordinate. I bring subjects to the finish line or ensure that everything is done to achieve this. I prefer to do this for the external client, but the internal client can also count on my full attention and cooperation.

By designing and implementing the customer journey, I identify the customer's wishes or needs. I then ensure - usually as part of a team - that the product or service matches this. In doing so, I deliver value for the customer.

I am quickly at home in organisations, have a feel for corporate culture and politics and talk easily at various levels. I stand by my responsibilities and goals, easily generate trust, know how to deal with stakeholders and can therefore make projects succeed efficiently. I look for opportunities and collaborations and do not let setbacks stop me.

Skills

  • An Enthusiastic And Professional Personality
  • Broad And Long-term Experience Strategic And Operational
  • Knowledge Of And Experience With Customer Journeys And Service Design
  • Knowledge Of And Experience With Plain And Accessible Language (B1)
  • Authenticity
  • Creativity
  • Focus On Qualitative Results
  • The Skills To Work Together
  • Thinking In Terms Of Possibilities
  • Getting Things Done
  • Fine And Effective Sparring Partner
  • Creative
  • Driven
  • Critical
  • Accurate
  • Flexible
  • Goal-oriented
  • Hard Worker
  • Open Person
  • Humorous
  • Bridge Builder
  • Calm
  • Positive
  • Constructive

Languages

Dutch
Native
English
Advanced
German
Intermediate
Spanish
Elementary

Education

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HEAO Commercial Economics

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VWO

Certifications & licenses

AI Competence Factory

CareerBoost Elffers

Help With Your Money Matters NIBUD

Product Owner ProAwareness

PACE/Service Design Buro Koos/ING

Service Design Business Model Inc

Agile Basis+

Product Owner Adapt2Value

Service Design Beeckesteijn

Online Marketing NIMA

Marketing NIMA

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