Michael B. - Senior Product & Agile Transformation Coach

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Bilthoven, Netherlands

Experience

Mar 2024 - Mar 2025

1 year 1 month

Copenhagen, Denmark

Senior Product & Agile Transformation Coach

Genmab

Conduct Agile Maturity Scan with IT & Digital, Data Science & AI leadership to enable Enterprise Agile Coach mindset shift towards agility, collaboration and adaptive behaviors across teams.
Partner with ELT through team building, VSM and OKR workshops to define and align change goals within the organization’s vision, producing the change roadmap.
Established ETO to design Product Oriented Delivery model and implement governance framework, boosting Agile adoption to enhance delivery and outcomes.
Provide one-on-one and team coaching to executives, managers, and employees, as well as conducting workshops to upskill staff in new processes, tools and mindset.
Facilitate Big Room Planning to align POs, PMs and VPs with the business, and analyze performance data at scale for actionable improvements.

May 2021 - Jan 2024

2 years 9 months

Amsterdam, Netherlands

Agile Coach & Scaled Scrum Master

Alliander

Work with 8 ELT members in APM division aligning Agile practices with company goals, establish LACE, develop Agile playbook, and execute transformation backlog.
Facilitate team-building workshops and provide targeted Agile coaching to 8 ELT members. Trained and mentored 6 POs in Electricity, Gas, and Data Scrum Teams.
Lead and facilitate PI-planning for multiple ARTs and support SAFe adoption across the division.
Support leadership to drive transformational initiatives through cross-organizational partnerships, consensus building, KPI-data analysis and Jira-project monitoring.

Jul 2019 - Mar 2021

1 year 9 months

Luanda, Angola

Enterprise Agile Coach

bp

Work with RLT to customize bp’s transformation blueprint to Angola and after impact analysis, roll out local change strategies across 15 Agile teams in alignment with ‘Fit for Future’ objectives using Kotter’s change model.
Proactively engage stakeholders to secure buy-in, manage risk and resistance by problem-solving, and develop mitigation strategies to minimize disruption.
Launch the Agile CoE to structurally share expertise and collaborate across GOO and PSCM division, co-design the governance model, and provide strategic guidance and coaching, thus driving cultural change.
Co-developed targeted communication and events plan to inform and align with employees.
Reduced safety-critical work items from approximately 850 to fewer than 400 tasks per sprint over seven months.

Jan 2019 - Jun 2019

6 months

Leeuwarden, Netherlands

Scrum Master

Prisma Direct

Implement Scrum framework, roles and ceremonies, supported by training and coaching.
Embed Scrum values, adequate backlog refinement and working with proper Definition of Done.
Reduced project delivery time by 17% through team focus and commitment.

Aug 2018 - Dec 2018

5 months

Amsterdam, Netherlands

Scrum Master

FD Media Group

Implement Scrum in a Waterfall team using Cato Networks POC to replace WAN.
Build POC backlog, Scrum board, implement Scrum framework, and train the team.
Strict time and stakeholder management led to delivering €130k annual savings.

Dec 2017 - Jun 2018

7 months

The Hague, Netherlands

Scrum Master / Agile Coach

Pay2d – Prepaid Visa Card

Merge call center and web care value stream into a PCI compliant customer care unit.
Train, coach, and embed Scrum values, and deliver OKR roll-out plan.
Achieve average handling time reduction of 36%.
Achieve first time call resolution rate of 94%.

Sep 2017 - Nov 2017

3 months

Groningen, Netherlands

Agile Project Lead

DUO

Design digital self-service customer journey for advisory and collections value stream.
Run focus groups, online surveys and team interviews to feed the product ideation process.
Use data analytics and visualization to consolidate findings into a functional roadmap.

Jan 2016 - Jul 2017

1 year 7 months

Amsterdam, Netherlands

Digital Service Lead / Agile Coach

Bijbouwe.nl

Use Agile ways of working to build a multi-channel online mortgage platform: personas, workflows, third party database integrations, offshore build and local design Scrum teams.
Drive design sprints, time and stakeholder management, multiple RTEs and active communications strategy.
Achieve 2,841 transactions, 1.2% market share and €809 million gross turnover in 2017.

Jan 2015 - Dec 2017

3 years

Nijmegen, Netherlands

Scrum Master / Innovation Lead

Capter Call Centers

Implement Agile development process for video, chat and co-browsing cloud platform.
Responsible for integration, change and website enhancement backlog. Train POs in value creation role, strategy development, refinement process, cadence and ceremonies.
Deliver a solution used by 22 telesales agents in the first year, generating €1.6 million in new business.

Jan 2012 - Dec 2016

5 years

The Hague, Netherlands