Michael Borchers - Senior Product & Agile Transformation Lead

Recommended expert

Bilthoven, Netherlands

Experience

Mar 2024 - Mar 2025

1 year 1 month

Denmark

Hybrid

Senior Product & Agile Transformation Lead

Genmab

Conduct Agile Maturity Scan with IT & Digital, Data Science & AI leadership to enable an enterprise Agile coach mindset shift towards agility, collaboration, and adaptive behaviors across teams.
Partner with the executive leadership team through team building, value stream mapping, and OKR workshops to define and align change goals within the organization’s vision, producing the change roadmap.
Establish Enterprise Transformation Office to design a product-oriented delivery model and implement a governance framework, boosting Agile adoption to enhance delivery and outcomes.
Provide one-on-one and team coaching to executives, managers, and employees, and conduct workshops to upskill staff in new processes, tools, and mindset.
Facilitate big room planning to align product owners, project managers, and vice presidents with the business and analyze performance data at scale for actionable improvements.

May 2021 - Jan 2024

2 years 9 months

Netherlands

Agile Coach & Scaled Scrum Master

Alliander

Worked with eight executive leadership team members in the asset and performance management division to align Agile practices with company goals, establish a Lean-Agile Center of Excellence, develop an Agile playbook, and execute the transformation backlog.
Facilitated team-building workshops and provided targeted Agile coaching to eight executive leadership team members; trained and mentored six product owners in electricity, gas, and data scrum teams.
Led and facilitated PI planning for multiple Agile release trains and supported SAFe adoption across the division.
Supported leadership to drive transformational initiatives through cross-organizational partnerships, consensus building, KPI data analysis, and Jira project monitoring.

Jul 2019 - Mar 2021

1 year 9 months

Angola

Enterprise Agile Coach

bp

Worked with the regional leadership team to customize bp’s transformation blueprint to Angola and, after impact analysis, rolled out local change strategies across 15 Agile teams in alignment with ‘Fit for Future’ objectives, using Kotter’s change model.
Proactively engaged stakeholders to secure buy-in, manage risk and resistance through problem-solving, and develop mitigation strategies to minimize disruption.
Launched the Agile Center of Excellence to structurally share expertise and collaborate across the GOO and PSCM division, co-designed the governance model, and provided strategic guidance and coaching, driving cultural change.
Co-developed a targeted communication and events plan to inform and align employees.
Reduced safety-critical work items from approximately 850 to fewer than 400 tasks per sprint over seven months.

Jan 2019 - Jun 2019

6 months

Netherlands

Scrum Master

Prisma Direct

Implemented the Scrum framework, roles, and ceremonies supported by training and coaching.
Embedded Scrum values, ensured adequate backlog refinement, and worked with a proper definition of done.
Reduced project delivery time by 17% due to the team’s focus and commitment.

Aug 2018 - Dec 2018

5 months

Netherlands

Scrum Master

FD Media Group

Implemented Scrum in a waterfall team using a Cato Networks proof of concept to replace the WAN.
Built the POC backlog and Scrum board, implemented the Scrum framework, and trained the team.
Strict time and stakeholder management led to delivering €130k in annual savings.

Dec 2017 - Jun 2018

7 months

Netherlands

Scrum Master / Agile Coach

Pay2d – Prepaid Visa Card

Merged the call center and web care value stream into a PCI-compliant customer care unit.
Provided training, coaching, and embedding of Scrum values, and delivered an OKR roll-out plan.
Achieved an average handling time reduction of 36% and a first-time call resolution rate of 94%.

Sep 2017 - Nov 2017

3 months

Netherlands

Agile Project Lead

DUO

Designed a digital self-service customer journey for the advisory and collections value stream.
Ran focus groups, online surveys, and team interviews to feed the product ideation process.
Used data analytics and visualization to consolidate findings in a functional roadmap.

Jan 2016 - Jul 2017

1 year 7 months

Netherlands

Digital Service Lead / Agile Coach

Bijbouwe.nl

Used Agile ways of working to build a multi-channel online mortgage platform including personas, workflows, third-party database integrations, offshore builds, and local design Scrum teams.
Drove design sprints, time and stakeholder management, multiple release train engineers, and an active communications strategy.
Achieved 2,841 transactions in 2017, a market share of 1.2%, and a gross turnover of €809 million.

Jan 2015 - Dec 2017

3 years

Netherlands

Scrum Master / Innovation Lead

Capter Call Centers

Implemented an Agile development process for a video, chat, and co-browsing cloud platform.
Managed integration, change, and website enhancement backlog.
Trained product owners in value creation roles, strategy development, refinement processes, cadence, and ceremonies.
Delivered a solution used by 22 tele-sales agents in the first year, generating €1.6 million in new business.

Jan 2012 - Dec 2016

5 years

Netherlands

Agile Transformation Coach / Scrum Master

T-Mobile

Jan 2010 - Dec 2017

8 years

Belgium

Scrum Master / Quality Coach

Partenamut Healthcare Insurance

Jan 2008 - Dec 2012

5 years

Netherlands

Scrum Master / Agile Project Lead

APG Asset Management

Jan 2004 - Dec 2011

8 years

Netherlands

Scrum Master / Transformation Consultant

Ordina Emerging Services

Jan 2003 - Present

23 years 1 month

Netherlands

Senior Scrum Master / Agile Coach

Larensa International

Founded Larensa to aid clients realize continuous value delivery by professionally implementing Agile practices, Scrum values, and systems thinking.

Jan 2000 - Dec 2003

4 years

Netherlands

Investor & Vice President

YourNews

Jan 1999 - Dec 2000

2 years

Netherlands

CIO

Wolters Kluwer Group

Jan 1996 - Dec 1999

4 years

Switzerland

GM Business Info & New Media

Reuters

Jan 1995 - Dec 1996

2 years

United Kingdom

International Sales Manager

Reuters

Jan 1993 - Dec 1994

2 years

United Kingdom

Insurance Product Manager

Reuters

Jan 1992 - Dec 1993

2 years

Netherlands

Area Reinsurance Broker

Aon Re

Jan 1989 - Dec 1991

3 years

Netherlands

Head of Hull Claims Team

Aon

Jan 1983 - Dec 1985

3 years

Germany

Broker

Rothenpieler Insurance Brokers

Summary

I am an empathic Servant Leader, guiding my clients in value-driven Agile adoption. A pragmatic Agile Coach energizing people and empowering teams to develop a mindset of continuous improvement. As a resourceful Scrum Master, I encourage experimentation, as mistakes are the portal of discovery and constant learning.

Skills

Competencies**
Professional Coaching
Agile Concepts & Practices
Mentoring & Teaching
Team Building
Attentive Listener
Emotional Intelligence
Tools**
Jira
Confluence
Mural
Miro
Azure Devops
Slack
Iobeya

Languages

German

Native

English

Native

Dutch

Native

Education

Oct 1987 - Jun 1989

Georgia State University

MBA, International Business Management · International Business Management · Atlanta, United States

Oct 1983 - Jun 1987

Columbus College

BBA, Marketing · Marketing · Columbus, United States

Oct 1981 - Jun 1984

Chamber of Industry and Commerce

Insurance Agent · Insurance Agent · Hanover, Germany

Certifications & licenses

ICP-ENT (Enterprise Agile Coach)

ICAgile

ICP-CAT (Coaching Agile Transformations)

ICAgile

ICE-EC (Expert Enterprise Coach)

ICAgile

LeSS Practitioner

LeSS

PSM II (Professional Scrum Master)

SCRUM.ORG

PAL-EBM (Professional Agile Leadership - Evidence-Based Management)

SCRUM.ORG

PSK I (Professional Scrum with Kanban)

SCRUM.ORG

SPS (Scaled Professional Scrum)

SCRUM.ORG

PSPO I (Professional Scrum Product Owner)

SCRUM.ORG

PSM I (Professional Agile Leadership)

Scrum.org

Agile Business Expert Agile Coach

IIABC.ORG

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Experience

Senior Product & Agile Transformation Lead

Genmab

Agile Coach & Scaled Scrum Master

Alliander

Enterprise Agile Coach

bp

Scrum Master

Prisma Direct

Scrum Master

FD Media Group

Scrum Master / Agile Coach

Pay2d – Prepaid Visa Card

Agile Project Lead

DUO

Digital Service Lead / Agile Coach

Bijbouwe.nl

Scrum Master / Innovation Lead

Capter Call Centers

Agile Transformation Coach / Scrum Master

T-Mobile

Scrum Master / Quality Coach

Partenamut Healthcare Insurance

Scrum Master / Agile Project Lead

APG Asset Management

Scrum Master / Transformation Consultant

Ordina Emerging Services

Senior Scrum Master / Agile Coach

Larensa International

Investor & Vice President

YourNews

CIO

Wolters Kluwer Group

GM Business Info & New Media

Reuters

International Sales Manager

Reuters

Insurance Product Manager

Reuters

Area Reinsurance Broker

Aon Re

Head of Hull Claims Team

Aon

Broker

Rothenpieler Insurance Brokers

Summary

Skills

Languages

Education

Georgia State University

MBA, International Business Management · International Business Management · Atlanta, United States

Columbus College

BBA, Marketing · Marketing · Columbus, United States

Chamber of Industry and Commerce

Insurance Agent · Insurance Agent · Hanover, Germany

Certifications & licenses

ICP-ENT (Enterprise Agile Coach)

ICAgile

ICP-CAT (Coaching Agile Transformations)

ICAgile

ICE-EC (Expert Enterprise Coach)

ICAgile

LeSS Practitioner

LeSS

PSM II (Professional Scrum Master)

SCRUM.ORG

PAL-EBM (Professional Agile Leadership - Evidence-Based Management)

SCRUM.ORG

PSK I (Professional Scrum with Kanban)

SCRUM.ORG

SPS (Scaled Professional Scrum)

SCRUM.ORG

PSPO I (Professional Scrum Product Owner)

SCRUM.ORG

PSM I (Professional Agile Leadership)

Scrum.org

Agile Business Expert Agile Coach

IIABC.ORG

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