Ensuring trouble-free operation of applications in compliance with SLAs and internal and external regulatory requirements
Operation and management of applications in the Financial Markets domain, e.g., Front Arena, Calypso and Kondor Plus
Knowledge of deployment tools such as Ansible, Git
Operation of server systems, RHEL 7/8 and Windows Server 2016
Test operation and release testing support
Customizing applications to customer requirements while adhering to concepts and standards
Installation, configuration and continuous monitoring of applications on the systems, including documentation
2nd level support for incidents and troubleshooting
Management, coordination, support and maintenance of highly complex applications
Coordination and alignment with other departments such as development, database, network and storage
Implementation of complex application changes, e.g., during release cycles, including independent coordination with the client and infrastructure teams
Tools: ServiceNow, Jira, Confluence, ARS
May 2022 - Mar 2023
11 months
IT Operations Application Manager
Deutsche Bahn Berlin
Daily operational management of HR processes with PeopleSoft
Operation on AWS cloud technology (via PAN client)
Ensuring the operation of environments and applications
Support for test, acceptance and production environments
Monitoring, checking and testing of B2R requirement fulfillment
Continuous updating of application documentation (wiki, work instructions)
Incident analysis and bug fixing for applications, operating systems and infrastructure (incident and problem management)
Adjustment of thresholds, monitoring concepts and work instructions
Coordination of error analyses, documentation of results, communication with customers
Installation and management of applications and application components
Implementation of monitoring concepts
Preparation and execution of technical acceptance tests
Introduction and regular deployments/deliveries of applications or application releases
Security management: handling vulnerabilities and their remediation
Systems: Red Hat Linux, Oracle environment
Main applications: PeopleSoft (AMS, HCM, PTR), WebLogic, JBoss
Apr 2021 - Aug 2022
1 year 5 months
IT Operations Application Manager
DAK/IKK Health Insurers via IT Service Provider
Implementation of the following projects for DAK and IKK Classic health insurers:
Design, testing and go-live of logging read accesses via a highly available web application; integration with DAK and IKK live systems; SW: Red Hat Linux 8, Ansible, DB2 11.5, JBoss
Replacement and go-live of a highly available archiving system; migration from mainframe to Red Hat Linux with deletion procedures and web-based firewall; SW: Apache, Red Hat Linux 8, JBoss, DB2 11.5
Implementation of an audit-proof archiving system; data stored in Windows Server–based DB2 system with subsequent Unix-based archiving
Daily operations with ITSM Incidents, Changes and Problems
Tasks:
Coordination of hardware change provision for test and production
Software configuration, deployments and tests
Transition to production and support
Issue resolution in collaboration with developers and subject testers
Documentation and training material creation
Aug 2019 - Jun 2021
1 year 11 months
IT Operations Application Manager
Consors Finanz Bank – BNP Paribas
Support of complex server applications and underlying platforms
Support of test and production systems for credit lending software and satellite applications
Management and maintenance of middleware applications
Incident management: troubleshooting and service requests
Problem management: classification and root cause analysis
Software distribution, patches and updates
Capacity and availability management for application infrastructure
Collaboration with development and online banking support
Tools & Technologies: Icinga2, Iris, Jira 9, Tomcat, JBoss, Red Hat 7, Jenkins
Apr 2019 - Aug 2019
5 months
Application and Middleware Management
IBM Germany for HypoVereinsbank/UniCredit Munich
ITIL tasks: Incident, Change, Problem, User Requests
Europe-wide application support
Deployment and staging including security measures
System integration and architecture design
Market research and benchmarking of new technologies
Tools: Apache Web Server, Oracle WebLogic, Red Hat JBoss, Splunk, Jira, SQL Developer
Jan 2019 - Mar 2019
3 months
Applications and Change Management
Federal Employment Agency Nuremberg
ITIL-compliant operations management
Execution and coordination of changes
Project support and consulting on IT processes
Crisis management in case of incidents
Tools: ARS, Red Hat Linux, Jira, Jenkins
May 2016 - Dec 2019
2 years 8 months
Application Support and Service Management
BG BAU, BGN, RCI Munich (Trade Association)
Support of virtual Red Hat release environments
DevOps activities: automation, test definitions and operations documentation
Setup and operation of archiving and client-server applications
Technologies: Red Hat Enterprise Linux, JBoss, Jenkins, Ansible
Apr 2015 - Apr 2016
1 year 1 month
Project/Release Management
BMW AG Munich
Setup of an integration environment for applications
Handling defects in ALM and collaboration with development teams
Creation of technical documentation
May 2013 - Mar 2015
1 year 11 months
Application Support/Project Management
PAYBACK Mexico, Italy, USA
Responsible for setup and rollout of test and production environments
DevOps support through Scrum/Sprint meetings and user requests
Automated rollouts and deployment of new releases
Jan 2009 - Apr 2013
3 years 4 months
Unix Engineer/Project Management
Deutsche Bahn AG, Frankfurt
Release management and change management for web/application servers
Support for post-release tests, patch and deployment optimizations
Apr 2008 - Dec 2009
1 year 9 months
Unix Administration and Project Management
BMW AG via T-Systems, Munich
Infrastructure projects for BMW, Daimler and Shell
Migration and optimization of IT systems and SAN storage management
Jul 2007 - Mar 2008
9 months
Web Administration/Unix Administration
Allianz AG, Munich
Support and optimization of over 1,000 web server instances
Integration and monitoring of new release levels
Mar 2006 - Jul 2007
1 year 5 months
System Engineer and Application Support
BMW AG Munich
Support of UNIX systems and web applications in test and production environments
Apr 2005 - Mar 2006
1 year
Consultant UNIX Operations
European Central Bank (ECB) Frankfurt am Main
Smooth operation and migration of new applications into production environments
Dec 2004 - Mar 2005
4 months
System Consultant
LUCENT Technologies Telecom
Assumption of production operations and coordination of ITSM operations
Oct 2002 - Nov 2004
2 years 2 months
Web Infrastructure Engineer
BMW, Headquarters Munich
Setup and optimization of Apache environments and BEA WebLogic instances
Nov 2001 - Sep 2002
11 months
Web Infrastructure Engineer
HypoVereinsbank/UniCredit, Munich
Setup and operation of the Solaris environment for corporate web presences
Jan 2001 - Oct 2001
10 months
Unix Administration
SUN Microsystems, Germany HQ
Support of production-critical infrastructure and problem management for enterprise systems
Sep 1994 - Jan 2001
6 years 5 months
Unix Administration
COMMERZBANK, Investment Banking
Setup and daily support of investment banking IT infrastructures
Languages
English
Advanced
German
Advanced
French
Elementary
Education
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Studies · Computer Science · Germany
Certifications & licenses
ITIL V3
Prince2 Practitioner Level
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