Recommended expert

Alexander Köster

Technical Project Manager & Business Analyst

Alexander Köster
Kiefersfelden, Germany

Experience

Jun 2025 - Present
8 months

Technical Project Manager & Business Analyst

Freelance

  • Leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries
  • Coordinating the migration of three internal IDM systems to a central global IDM system
  • Optimizing processes and designing system architectures
  • Ensuring clear communication with stakeholders
  • Delivering structured project management and tailored solutions
Aug 2024 - Mar 2025
8 months
Hanover, Germany

Technical Project Manager & Business Analyst

International Trading Company

  • Project leadership and team management
  • Process optimization
  • System architecture design
  • Rolled out ITSM system
May 2023 - Dec 2024
1 year 8 months
Switzerland

Technical Project Manager & Business Analyst

IT Service Provider

  • Project leadership and management of multiple workstreams
  • Client management and communication
  • Process optimization
  • System architecture design
  • Introduced ITSM and ITFM systems
Aug 2017 - May 2018
10 months
Munich, Germany

Agile Coach

Automotive Industry

  • Coached agile processes in an international software implementation project in logistics (supply chain)
Jun 2017 - Nov 2017
6 months
Munich, Germany

Consultant

Automotive Industry

  • Developed methodology to capture and describe products and services for IT service and product catalog
May 2016 - Apr 2017
1 year
Norway

Solution Architect & Project Manager

Healthcare-IT

  • Solution architecture for ITSM system
  • Led ITIL process implementation
  • Integrated external service providers
Jan 2015 - Dec 2015
1 year

Project Manager

Telecommunications

  • Managed problem management processes during ITSM system migration
  • Introduced major incident and major problem procedures
  • Standard reporting
Sep 2012 - Dec 2012
4 months

Consultant

Automotive Industry

  • Analyzed, documented, and consolidated processes during ITSM system migration
  • Conducted process workshops
Jun 2012 - Oct 2015
3 years 5 months

Project Manager

Financial and Insurance Services

  • Subproject leadership and requirements engineering for incident, problem, and change management as well as request fulfillment
  • Consolidated company-wide processes and practices during ITSM system rollout
Oct 2011 - May 2012
8 months

Consultant

Transportation

  • Analyzed, documented, and consolidated processes during ITSM system rollout
  • Conducted process workshops
Sep 2010 - Aug 2011
1 year

Project Manager

Financial and Insurance Services

  • Led migration of IT self-service portal
  • Designed order processes
  • Implemented solution and conducted training
Sep 2009 - Aug 2011
2 years

Project Manager

Financial and Insurance Services

  • Led overall ITSM system implementation
  • Designed system architecture
  • Implemented CMDB and knowledge base
  • Conducted training
Jan 2009 - Sep 2009
9 months

Consultant

Financial and Insurance Services

  • Redesigned change management and request fulfillment processes according to ITIL v3
Aug 2007 - Apr 2008
9 months

Consultant

Financial and Insurance Services

  • Conceived enterprise identity management as part of SAP-FSRI introduction
Jan 2007 - Sep 2007
9 months

Project Manager

Financial and Insurance Services

  • Led introduction of IT self-service portal
  • Designed order processes
  • Implemented solution and conducted training
Oct 2006 - Apr 2007
7 months

In-House IT Consultant

Finanz- und Versicherungsdienstleistungen

  • Coordinated IT activities during reinsurance platform introduction
Jan 2006 - Sep 2006
9 months

Project Manager

Finanz- und Versicherungsdienstleistungen

  • Led problem management introduction
  • Designed processes
  • Conducted training
Jan 2006 - Sep 2006
9 months

Trainer

Hannover Rück AG

  • Designed and delivered process and tool refresher trainings
Mar 2004 - Jul 2004
5 months

Project Manager

Finanz- und Versicherungsdienstleistungen

  • Led customer feedback process introduction
  • Designed and implemented process
Mar 2003 - Jul 2003
5 months

Consultant

Finanz- und Versicherungsdienstleistungen

  • Managed international rollout of HP Service Desk 4.5
  • Handled incident management and request fulfillment
  • Conducted requirements engineering and training
Nov 2001 - Dec 2002
1 year 2 months

Consultant

Financial and insurance services

  • Implemented HP Service Desk 4.0
  • Managed incident management and request fulfillment
  • Conducted requirements engineering and training

Summary

I have spent more than 25 years leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries. I work closely with teams to optimize processes, design system architectures, and ensure clear communication with stakeholders.

I consistently deliver structured project management and tailored solutions, and my experience ranges from agile transformations and service management rollouts to enterprise identity management and IT financial management.

Languages

German
Native
English
Intermediate

Education

Oct 1986 - Jul 1989

Carl Bastam KG

Apprenticeship as a machinist / metal worker · Machinist / Metalworker · Goslar, Germany

Liebenburg Primary and Secondary School

Liebenburg, Germany

Certifications & licenses

Certified DevOps Master

Certified Scrum Master

IT Service Provider

IT4IT Reference Architecture

ITIL Essentials

ITIL Foundation

ITIL Practitioner (Service Desk, Incident, Problem Management)

Financial and Insurance Services

ITIL Service Manager Part 1

Financial and Insurance Services

Prince2 Foundation

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