Alexander Köster - Technical Project Manager & Business Analyst

Q: Where is Alexander based?

Alexander is based in Kiefersfelden, Germany .

Q: What languages does Alexander speak?

Alexander speaks the following languages: German (Native), English (Intermediate) .

Q: How many years of experience does Alexander have?

Alexander has at least 15 years of experience. During this time, Alexander has worked in at least 7 different roles and for 11 different companies . The average length of individual experience is 1 year and 9 months . Note that Alexander may not have shared all experience and actually has more experience.

Q: What is Alexander's latest experience?

Alexander's most recent position is Technical Project Manager & Business Analyst at Freelance .

Q: What companies has Alexander worked for in recent years?

In recent years, Alexander has worked for Freelance , International Trading Company , and IT Service Provider .

Q: Which industries is Alexander most experienced in?

Alexander is most experienced in industries like Banking and Finance , Insurance , and Information Technology (IT) . Alexander also has some experience in Automotive , Healthcare , and Telecommunication .

Q: Which business areas is Alexander most experienced in?

Alexander is most experienced in business areas like Information Technology (IT) , Project Management , and Operations . Alexander also has some experience in Customer Service , Supply Chain Management , and Human Resources (HR) .

Q: Which industries has Alexander worked in recently?

Alexander has recently worked in industries like Information Technology (IT) and Retail .

Q: Which business areas has Alexander worked in recently?

Alexander has recently worked in business areas like Information Technology (IT) , Project Management , and Operations .

Recommended expert

Kiefersfelden, Germany

Experience

Jun 2025 - Present

10 months

Technical Project Manager & Business Analyst

Freelance

Leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries
Coordinating the migration of three internal IDM systems to a central global IDM system
Optimizing processes and designing system architectures
Ensuring clear communication with stakeholders
Delivering structured project management and tailored solutions

Aug 2024 - Mar 2025

8 months

Hanover, Germany

Technical Project Manager & Business Analyst

International Trading Company

Project leadership and team management
Process optimization
System architecture design
Rolled out ITSM system

May 2023 - Dec 2024

1 year 8 months

Switzerland

Technical Project Manager & Business Analyst

IT Service Provider

Project leadership and management of multiple workstreams
Client management and communication
Process optimization
System architecture design
Introduced ITSM and ITFM systems

Aug 2017 - May 2018

10 months

Munich, Germany

Agile Coach

Automotive Industry

Coached agile processes in an international software implementation project in logistics (supply chain)

Jun 2017 - Nov 2017

6 months

Munich, Germany

Consultant

Automotive Industry

Developed methodology to capture and describe products and services for IT service and product catalog

May 2016 - Apr 2017

1 year

Norway

Solution Architect & Project Manager

Healthcare-IT

Solution architecture for ITSM system
Led ITIL process implementation
Integrated external service providers

Jan 2015 - Dec 2015

1 year

Project Manager

Telecommunications

Managed problem management processes during ITSM system migration
Introduced major incident and major problem procedures
Standard reporting

Sep 2012 - Dec 2012

4 months

Consultant

Automotive Industry

Analyzed, documented, and consolidated processes during ITSM system migration
Conducted process workshops

Jun 2012 - Oct 2015

3 years 5 months

Project Manager

Financial and Insurance Services

Subproject leadership and requirements engineering for incident, problem, and change management as well as request fulfillment
Consolidated company-wide processes and practices during ITSM system rollout

Oct 2011 - May 2012

8 months

Consultant

Transportation

Analyzed, documented, and consolidated processes during ITSM system rollout
Conducted process workshops

Sep 2010 - Aug 2011

1 year

Project Manager

Financial and Insurance Services

Led migration of IT self-service portal
Designed order processes
Implemented solution and conducted training

Sep 2009 - Aug 2011

2 years

Project Manager

Financial and Insurance Services

Led overall ITSM system implementation
Designed system architecture
Implemented CMDB and knowledge base
Conducted training

Jan 2009 - Sep 2009

9 months

Consultant

Financial and Insurance Services

Redesigned change management and request fulfillment processes according to ITIL v3

Aug 2007 - Apr 2008

9 months

Consultant

Financial and Insurance Services

Conceived enterprise identity management as part of SAP-FSRI introduction

Jan 2007 - Sep 2007

9 months

Project Manager

Financial and Insurance Services

Led introduction of IT self-service portal
Designed order processes
Implemented solution and conducted training

Oct 2006 - Apr 2007

7 months

In-House IT Consultant

Finanz- und Versicherungsdienstleistungen

Coordinated IT activities during reinsurance platform introduction

Jan 2006 - Sep 2006

9 months

Project Manager

Finanz- und Versicherungsdienstleistungen

Led problem management introduction
Designed processes
Conducted training

Jan 2006 - Sep 2006

9 months

Trainer

Hannover Rück AG

Designed and delivered process and tool refresher trainings

Mar 2004 - Jul 2004

5 months

Project Manager

Finanz- und Versicherungsdienstleistungen

Led customer feedback process introduction
Designed and implemented process

Mar 2003 - Jul 2003

5 months

Consultant

Finanz- und Versicherungsdienstleistungen

Managed international rollout of HP Service Desk 4.5
Handled incident management and request fulfillment
Conducted requirements engineering and training

Nov 2001 - Dec 2002

1 year 2 months

Consultant

Financial and insurance services

Implemented HP Service Desk 4.0
Managed incident management and request fulfillment
Conducted requirements engineering and training

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (10 years), Insurance (10 years), Information Technology (3.5 years), Automotive (1 year), Healthcare (1 year), and Telecommunication (1 year).

Banking and Finance

Insurance

Information Technology

Automotive

Healthcare

Telecommunication

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (14 years), Project Management (11.5 years), Operations (3 years), Supply Chain Management (1 year), Customer Service (1 year), and Product Development (0.5 years).

Information Technology

Project Management

Operations

Supply Chain Management

Customer Service

Product Development

Summary

I have spent more than 25 years leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries. I work closely with teams to optimize processes, design system architectures, and ensure clear communication with stakeholders.

I consistently deliver structured project management and tailored solutions, and my experience ranges from agile transformations and service management rollouts to enterprise identity management and IT financial management.

Languages

German

Native

English

Intermediate

Education

Oct 1986 - Jul 1989

Carl Bastam KG

Apprenticeship as a machinist / metal worker · Machinist / Metalworker · Goslar, Germany

Liebenburg Primary and Secondary School

Liebenburg, Germany

Certifications & licenses

Certified DevOps Master

Certified Scrum Master

IT Service Provider

IT4IT Reference Architecture

ITIL Essentials

ITIL Foundation

ITIL Practitioner (Service Desk, Incident, Problem Management)

Financial and Insurance Services

ITIL Service Manager Part 1

Financial and Insurance Services

Prince2 Foundation

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alexander based?

Alexander is based in Kiefersfelden, Germany.

What languages does Alexander speak?

Alexander speaks the following languages: German (Native), English (Intermediate).

How many years of experience does Alexander have?

Alexander has at least 15 years of experience. During this time, Alexander has worked in at least 7 different roles and for 11 different companies. The average length of individual experience is 1 year and 9 months. Note that Alexander may not have shared all experience and actually has more experience.

What roles would Alexander be best suited for?

Based on recent experience, Alexander would be well-suited for roles such as: Technical Project Manager & Business Analyst, Agile Coach, Consultant.

What is Alexander's latest experience?

Alexander's most recent position is Technical Project Manager & Business Analyst at Freelance.

What companies has Alexander worked for in recent years?

In recent years, Alexander has worked for Freelance, International Trading Company, and IT Service Provider.

Which industries is Alexander most experienced in?

Alexander is most experienced in industries like Banking and Finance, Insurance, and Information Technology (IT). Alexander also has some experience in Automotive, Healthcare, and Telecommunication.

Which business areas is Alexander most experienced in?

Alexander is most experienced in business areas like Information Technology (IT), Project Management, and Operations. Alexander also has some experience in Customer Service, Supply Chain Management, and Human Resources (HR).

Which industries has Alexander worked in recently?

Alexander has recently worked in industries like Information Technology (IT) and Retail.

Which business areas has Alexander worked in recently?

Alexander has recently worked in business areas like Information Technology (IT), Project Management, and Operations.

What is Alexander's education?

Alexander attended Carl Bastam KG for Machinist / Metalworker.

Does Alexander have any certificates?

Alexander has 8 certificates. Among them, these include: Certified DevOps Master, Certified Scrum Master, and IT4IT Reference Architecture.

What is the availability of Alexander?

Alexander is immediately available full-time for suitable projects.

What is the rate of Alexander?

Alexander's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.