Alexander K.
Technical Project Manager & Business Analyst (freelance)
Experience
Jun 2025 - Present
7 monthsIDM System Migration and Consolidation
International trading company
- Coordinated the migration of three internal IDM systems to a centralized global IDM system
Aug 2024 - Mar 2025
8 monthsHanover, Germany
ITSM System Implementation
Energy and utilities company
- Project leadership and team coordination
- Process optimization
- System architecture
May 2023 - Dec 2024
1 year 8 monthsSwitzerland
ITSM + ITFM Implementation
IT service provider
- Project management and team coordination across multiple workstreams
- Client management and communication
- Process optimization
- System architecture
Sep 2022 - Sep 2024
2 years 1 monthITSM System Implementation
Energy and utilities company
- Project management and team coordination across multiple workstreams
- Client management and communication
- Process optimization
- System architecture
May 2022 - Dec 2023
1 year 8 monthsITSM System Implementation
IT service provider
- Project management and team coordination across multiple workstreams
- Client management and communication
- Process optimization
- System architecture
Sep 2021 - Dec 2022
1 year 4 monthsITSM System Implementation
Financial and Insurance Services
- Project management and team coordination of multiple workstreams
- Client management and communication
- Process optimization
- System architecture
Jul 2020 - Apr 2021
10 monthsIT-Financial Management Implementation
International Trading Company
- Project management and team coordination of multiple workstreams
- Client management and communication
Apr 2019 - Apr 2020
1 year 1 monthIT-Financial Management Implementation
Automotive Supplier / Mechanical Engineering
- Project management and team coordination
- Solution architect for ITSM and interfaces
Sep 2018 - Mar 2019
7 monthsIT-Financial Management Implementation
Security and Building Technology
- Project management
Aug 2017 - May 2018
10 monthsMunich, Germany
Agile Transformation
Automotive Industry
- Agile coach in an international software implementation project in logistics (supply chain)
Jun 2017 - Nov 2017
6 monthsMunich, Germany
IT Service Catalog / Product Catalog
Automotive Industry
- Development of a methodology to capture and describe products and services
May 2016 - Apr 2017
1 yearNorway
Implementation of ITSM System
Healthcare-IT
- Solution Architect
- Project Manager for ITIL processes
- Integration of external service providers
Jan 2015 - Dec 2015
1 yearMigration of ITSM System
Telecommunications
- Project Manager for Problem Management
- Introduction of major incident / major problem procedures
- Standard reporting
Sep 2012 - Dec 2012
4 monthsMigration of ITSM System
Automotive Industry
- Analysis, documentation and consolidation of processes
- Process workshops
Jun 2012 - Oct 2015
3 years 5 monthsImplementation of ITSM System
Financial and Insurance Services
- Sub-project management and requirements engineering for incident, problem and change management as well as request fulfillment
- Consolidation of company-wide processes and ways of working
Oct 2011 - May 2012
8 monthsITSM system implementation
Transport
- Analysis, documentation and consolidation of processes
- Process workshops
Sep 2010 - Aug 2011
1 yearIT self-service portal migration
Finance and Insurance Services
- Project management
- Order process design
- Implementation
- Training sessions
Sep 2009 - Aug 2011
2 yearsITSM system implementation
Finance and Insurance Services
- Overall project management
- System architecture
- CMDB & knowledge base implementation
- Training sessions
Jan 2009 - Sep 2009
9 monthsITIL process redesign to ITIL v3
Finance and Insurance Services
- Change management design
- Request fulfillment design
Aug 2007 - Apr 2008
9 monthsSAP FSRI implementation
Finance and Insurance Services
- Enterprise identity management design
Jan 2007 - Sep 2007
9 monthsIntroduction of IT Self-Service Portal
Financial and Insurance Services
- Project management
- Process design for ordering processes
- Implementation
- Training
Oct 2006 - Apr 2007
7 monthsIntroduction of Reinsurance Platform
Financial and Insurance Services
- Coordination of IT activities
- In-house IT consultant
Jan 2006 - Sep 2006
9 monthsIntroduction of Problem Management
Financial and Insurance Services
- Project management
- Process design
- Training
Jan 2006 - Sep 2006
9 monthsProcess and Tool Refresher Trainings
Hannover Rück AG
- Design and delivery of training sessions
Mar 2004 - Jul 2004
5 monthsProject: Introduction of Customer Feedback Process
Financial and Insurance Services
- Project management
- Design and implementation
Mar 2003 - Jul 2003
5 monthsInternational Roll Out – HP-Service Desk 4.5
Financial and Insurance Services
- Incident Management, Request Fulfillment
- Requirements Engineering
- Training
Nov 2001 - Dec 2002
1 year 2 monthsHP-Service Desk 4.0
Financial and Insurance Services
- Incident Management, Request Fulfillment
- Requirements Engineering
- Training
Summary
I have spent more than 25 years leading projects that drive ITSM, ITFM, and IDM system transformations for major companies in various industries. I work closely with teams to optimize processes, design system architectures, and ensure clear communication with stakeholders.
I consistently deliver structured project management and tailored solutions, and my experience ranges from agile transformations and service management rollouts to enterprise identity management and IT financial management. I hold several certifications that reinforce my commitment to quality and continuous improvement.
Languages
German
NativeEnglish
IntermediateEducation
Oct 1986 - Jul 1989
Carl Bastam KG
Apprenticeship as a machinist / metalworker · Goslar, Germany
Primary and lower secondary school, Liebenburg
Liebenburg, Germany
Certifications & licenses
Certified DevOps Master
Certified Scrum Master
IT4IT Reference Architecture
ITIL Essentials
ITIL Foundation
ITIL Practitioner (Service Desk, Incident, Problem Management)
ITIL Service Manager Part 1
Prince2 Foundation
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