Advisor to the Board and Managing Partner

• Deputy Product Owner for a workstream on a Global Program running on SaFe methodology
• Management Consultant to the Program Director Transformation
• Management Consultant to Global Head of Global Business Solutions
• BA Transcribing the change of the legacy system into the cloud

Delivered:

• Feasibility study for new IT tools, including legal requirements of data residency and business requirements
• Solutioning the integration between legacy systems and legacy systems with new age systems
• Data Migration planning for integrating legacy systems with new-age systems
• Defining the division's Operations Strategy for 2023
• Revision of the SLAs across the regions and Allianz entities
• Capitalisation of the Program
• Writing and refining Epics and defining them for the IT teams to write up user stories and develop the product

• Strategic Consulting – Created Global Operating Models
• Business Transformation through Digital Automation – Created a global CRM from scratch to centrally capture critical customer insurance data, complete business management from planning to execution for all Lines of Business and Regions
• IT Solutioning and Change
• End to End Project Management from Concept to Delivery
• Business Requirement Analysis and Business Process Improvement
• Offshoring & Centralizing Operations, including creating & handling KPIs
• Due Diligence – Vendor selection

Delivered:

• 5 Million Euros per year saved by Offshoring & Centralizing Operations
• Service Provider (Allianz Services India) Management – Setup & Managed KPIs of Operation Teams
• Digital Automation of Business Processes (IT Solutioning and Global Processes)
• Managed Business projects with Global rollouts for Business Change and IT rollouts/upgrades – Across 30 countries
• Built the legal process for 3rd party contracting compliant according to US, German, French, UK and Singapore local Laws & Regulations – 400 third-party contractors onboarded across the world
• Core Business Process efficiency gains – 1 million euros a year savings
• Other Global Business processes – 500k euros a year savings
• Innovation strategy and Management – built the innovation model for the division

AGSS is the governing arm of Aviva Plc. - Norwich Union. Handled its offshore operations across 6 locations and five suppliers.

Roles:

• Merger – part of the team that sold the entire offshore business for £225 million
• Structural & Organizational Change – Build Operate Transfer (BOT) Model & Strategic M&A of AGSS
• Business Change and Portfolio Governance – Managed the entire book of Change, spanning 6 Locations and five vendor partners
• Client Management – Aviva entities across Europe
• Customer Management – Internal BPO/IT Vendors
• Program/Project Management
• Process Migration and end-to-end Transitions – over 5000+ seats to India
• Team Management – Lead Huge teams across centres worldwide