David Porras Castro

First Line Manager

David Porras Castro
Lisboa, Portugal

Erfahrungen

Okt. 2019 - Bis heute
5 Jahren 8 Monaten
Lisbon, Portugal

First Line Manager

Teleperformance Portugal

  • Coaching for improvement and motivation
  • Develop team's strengths
  • Orchestrating client needs and goals with Operations/Quality/Training/Human Resources and other departments
  • Identify issues, improve processes and suggest changes to processes
  • Manage performance goals and present them in a weekly basis to the client
März 2019 - Okt. 2019
8 Monaten
Lisbon, Portugal

Voluntary Trainer

Teleperformance Portugal

  • Collaborate and deliver Train-The-Trainer training to Teleperformance Portugal
  • Creating learning material such as PPTs, graphic examples, etc.
  • Identify doubts and clarify questions about the product
  • Report the results to the client
Sept. 2015 - Apr. 2019
3 Jahren 8 Monaten
Bogotá, Kolumbien

Sales Specialist in Microsoft Cloud Products

Teleperformance Colombia

  • End-to-end support and growth of Microsoft Partners
  • Advise on acquirement of products according to the business needs
  • Keep track of the company's potential clients (pipeline)
  • Foster loyalty among their clients based on free and paid Microsoft partner memberships

Zusammenfassung

Economist specialized in financial analysis with outstanding research, analytical and forecasting skills, results/profits-driven, fair technical capabilities, communication skills, and leadership of work teams. More than five years of experience in multicultural workplaces in different countries, always in the telecommunication industry. Some of the positions include sales specialist, trainer, and recently supervisor. Preference for new challenges from time to time to keep the motivation up.

Sprachen

Spanisch
Muttersprache
Englisch
Verhandlungssicher
Deutsch
Fortgeschritten
Portugiesisch
Fortgeschritten

Ausbildung

Jan. 2013 - Dez. 2017

Catolic University of Colombia

Economist · Bogotá, Kolumbien

Zertifikate & Bescheinigungen

Lean Six Sigma White Belt

Teleperformance

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