Head of Service | Driver | Networker | Team Player

Responsibility for 35 locations in terms of university administration & service.

Responsibility for the Net Promoter Score of all On Campus products.

Increased NPS by a factor of three and improved participation rate by a factor of four in 6 months.

Leading a team of 24 employees.

Development of the strategic alignment and harmonisation of operational procedures in the areas of Student Services and Examination Office according to OKR.

Liaising with the academic sector and other service units within the Group.

Hiring of team and administration managers in the area of administration at the university.

Creating a digitalisation roadmap along the student journey with the goals of customer centricity or kill complexity.

FTE planning with sales area management according to the digitalisation strategy in the university administration.

Consulting services and Interim Management for SMEs in all industries

Projects with clients (excerpt) German school abroad in Portugal:

• Strategic aligment of the entire HR activities together with Board and management.
• Definition and design of job descriptions.
• Optimization of the professional development offering and support of the training coordinator in the development of the training strategy.
• Implementation of an employee self-service portal.
• Launch of an applicant management system.
• Development of a KPI dashboard for the board and management.

Hospital in Germany:

• Providing guidance and consulting services to HR staff.
• Development of an employer brand (partially in implementation).

Private company in Germany:

• Consulting of HR department in all issues relevant to HR development.

Management responsibility for 7 employees

Strategic orientation of HR development and optimization of the training programs for Deutsche Edelstahlwerke.

Acquisition of new customers, both as follow-up and completely new orders. This resulted in a 30% increase in the number of participants in the Karrierewerkstatt within 2 years.

Demand-oriented planning and conception of training measures to offer tailor-made training. Average customer satisfaction has been significantly improved from 2.4 in 2016 to 1.5 in 2019 as a result of the needs-based training - measured in school marks.

Conceptual design for a leadership development program for the German-speaking BUs of the S+B Group to create consistent leadership skills.

Introduction of knowledge transfer projects to ensure know-how within the customer companies in conformity with standards. Among other things, this enabled the initial training period for new employees in technical areas to be reduced by approx. 1/3.

The conception of structured onboarding plans, which shortened the induction period for commercial employees in the sales department by four months.

Design and implementation of workshops and also larger events as part of the sales reorganization of Deutsche Edelstahlwerke to actively integrate sales interfaces. The resultant transparency increased employee satisfaction.

Condition and contract negotiations with existing and new customers and trainers to optimize costs.

Further development of training monitoring.

Monthly reporting.

Various project management and project cooperation (customer satisfaction, international sales training)

Strategic alignment and implementation of HR development activities.

Trainer selection and condition negotiations.

Selection and supervision of vocational trainees in the administrative field.

Application for funds in the field of general medicine (GP Doctors).

Event management and congress organization.

Diverse project leads as well as cooperation in projects to optimize patient and employee satisfaction.