Yohan K. - Sales Development Representative, APAC

Korea, Republic of

Experience

Jan 2022 - Feb 2024

2 years 2 months

FY24: Achieved 100% of annual revenue target, generated 68 new sales opportunities
FY23: Exceeded annual revenue target by 119%, generated 81 new sales opportunities
Generated average 17 qualified leads monthly (30% conversion rate from total leads)
Managed inbound leads in Korean and Japanese markets using Salesforce, ZoomInfo, LinkedIn Sales Navigator, and Outreach
Collaborated with SMB account executives to develop pipelines and support new business opportunities
Responded to technical inquiries via email, phone, and messaging channels to assist prospects and customers
Planned and executed digital campaigns such as webinars, online ads, and developer meetups to boost brand engagement
Localized GitLab DevOps technical documentation (Japanese/English → Korean) and distributed it to the developer community

Jul 2021 - Dec 2021

6 months

Refactored legacy JAVA system for 5G disaster messaging service to Spring Boot framework (30% performance improvement)
Designed and implemented integrated logging system using AOP for disaster message transmission tracking
Managed application QA and deployment processes in LGU+ Linux cloud environment

Jun 2019 - Jun 2020

1 year 1 month

Singapore

Processed Microsoft enterprise license orders and contract reviews (200 cases monthly, 95% accuracy maintained)
Provided trilingual customer support in Korean/Japanese/English across multiple channels (4.7/5.0 customer satisfaction)
Reviewed global software license contract compliance and managed legal risk assessment
Collaborated with cross-functional teams across JAPAC region to deliver customized solutions for customer needs