Experience
Jun 2022 - Dec 2024
2 years 7 months
- Management of production-critical applications
- Incident Management
- Service Management
- Managing further application development
- Analysis / Requirements Engineering
- Manual tests - User Acceptance Tests
- Software deployment
- Stakeholder Management
Mar 2021 - Dec 2024
3 years 10 months
- Analysis of requirements for digital funding platform
- Leading the business analysis team
- Project organization with agile elements
- Business Analysis / Requirements Engineering
- Manual tests / Exploratory test cases
- User Acceptance Tests
- Requirements documentation
- Stakeholder Management
Mar 2021 - Mar 2022
1 year 1 month
- Analysis of service billing for vehicle service and loading
- Data analysis and data testing
- Incident Management improvement
- Training concept
Mar 2021 - Mar 2021
1 monthFrankfurt am Main, Germany
- Introduction to Agile Scrum – Business Analysis
- Guiding an agile requirements team
- Agile SCRUM project organization
- Scrum Master
- Business Analysis / Requirements Engineering
- Requirements documentation
- Stakeholder Management
Nov 2018 - Mar 2021
2 years 5 months
- Project lead / Project management
- Managing an agile software development team (outsourced)
- Development/adaptation of interfaces for Data Warehouse / legacy systems
- Agile SCRUM project organization
- Creating test cases, test scenarios and conducting software tests
- Scrum Master
- Business Analysis / Requirements Engineering
- Requirements documentation / process model / specification
- Integration into MS Office
- Communication with specialist group
- Coordination between business departments and IT
- Operational controlling
- UAT planning and execution
- Reporting to management / stakeholders
- Process flow / process analysis / data analysis
- Technical consulting for the development of MS Dynamics CRM
Feb 2018 - Nov 2018
10 months
- Test management, Test design and Test process survey of the business teams
- Test strategy & test scenarios for software tests
- Test data creation
- Interface tests
- Business analysis and requirements engineering
- Agile/SCRUM project coordination & dependency management
- Process analysis / data analysis / GDPR compliance
- Stakeholder management & risk management
- Technical consulting for MS Dynamics PSA implementation
- Design and delivery of data and integration process tests
- End-to-end design for web application tests
- Management of process tests: test tracking, test coordination / monitoring
- UAT planning / verification / documentation
Apr 2017 - Aug 2017
5 months
- Business and process analysis of interconnected businesses
- Requirements documentation
- Requirements management for web application
- Scrum Master (part-time)
- Development of user survey concept
- Conducting user surveys including synthesis and evaluation
- Process coordination
Aug 2016 - Feb 2018
1 year 7 months
- Business analysis and process mapping for the business units
- Data warehouse integration
- Integration of peripheral systems
- Upgrade MS CRM 2013 to 2016
- Scrum Master
- Requirements management / data analysis
- Process documentation
- Impediment & Defect Management
- Stakeholder Management & Business Presentation
- Design and provision of test scenarios for manual data and process tests
- Management of process tests: test tracking, test coordination / monitoring
- UAT planning for functional and acceptance tests
- Support for go-live
- User training, coaching and documentation
Aug 2015 - Apr 2017
1 year 9 months
- Expansion and adaptation of event management
- Design and implementation of an Austria-wide planning and reporting tool based on the existing software solution
- Creation of an IT concept
- Coordination between business units and IT
- Stakeholder Management
- Creation of data models / test environment / test scenarios / UAT
- Design of the planning layout and implementation of planning objects
- Functional and acceptance testing and support during go-live
- Risk, Impediment and Defect Management
- Training of users on the new system
Jun 2014 - Aug 2015
1 year 3 months
- Development, acceptance and testing of a company-specific dashboard
- Design and implementation of a reporting tool for displaying primary key parameters in tables and graphs
- Creation of an IT concept and data model
- Consideration of different presentation media
- Implementation of data modelling and data staging
- Test management for functional and acceptance tests
- User training / documentation
Jun 2013 - Jan 2015
1 year 8 months
- CRM-ETMS system for a Swiss branch
- Design and implementation of a CRM and BI field sales solution
- IT concept creation / test scenarios
- Status reporting
- Data migration, functional and acceptance tests
- Training of all users
- Remote support
Apr 2013 - Dec 2013
9 months
- Expansion and adaptation of event management
- Design and implementation of a BI system
- Creation of an IT concept for regional data visualization
- Creation of data models
- Functional and acceptance tests and support during go-live
- Training users of the new system
Jan 2012 - Jun 2013
1 year 6 months
- BI implementation
- Design and implementation
- Creation of an IT concept for visualization of regional sales figures
- Functional and acceptance tests and support during go-live
- Training users of the new system
Jan 2010 - Dec 2011
2 years
- ETMS system implementation
- Design and implementation
- Creation of an IT concept for visualization of regional sales figures
- Functional and acceptance tests and support during go-live
- User training
Oct 2006 - Dec 2009
3 years 3 months
- Development and customization of a field service management system
- Requirements gathering – requirements engineering
- Migration of existing data, integration of a BI system
- Functional and acceptance tests and support during go-live
- User training
Aug 2004 - Dec 2006
2 years 5 months
- Enhanced existing CRM system
- Migration of sales figures
- Requirements engineering - requirements documentation
- Migration of account data
- Integration of a BI system
- Project management
- Consulting
- Business analysis
- Project leadership
- Team leadership
- Optimization
- Software testing
- System selection
- Agile project leadership
- Implementation
- Requirements Engineering
- Workshops
- Test management
- Trainings
- Software development
- Software training
- MS-Office
- Databases