Experience
Jun 2022 - Dec 2024
2 years 7 months
- Management of production-critical applications
- Incident management
- Service management
- Steering application enhancements
- Analysis / requirements engineering
- Manual tests - user acceptance tests
- SW deployment
- Stakeholder management
Mar 2021 - Dec 2024
3 years 10 months
- Analysis of requirements for digital subsidy platform
- Leading the business analysis team
- Project organization with agile elements
- Business analysis / requirements engineering
- Manual tests / exploratory test cases
- User acceptance tests
- Requirements documentation
- Stakeholder management
Mar 2021 - Mar 2022
1 year 1 month
- Analysis of service billing for vehicle service and loading
- Data analysis and data testing
- Improving incident management
- Training concept
Mar 2021 - Mar 2021
1 monthFrankfurt am Main, Germany
- Introduction to agile Scrum – business analysis
- Coaching an agile requirements team
- Agile SCRUM project organization
- Scrum master
- Business analysis / requirements engineering
- Requirements documentation
- Stakeholder management
Nov 2018 - Mar 2021
2 years 5 months
- Project lead / project management
- Steering an agile software development team (outsourced)
- Interface development/customization for data warehouse / legacy systems
- Agile SCRUM project organization
- Creating test cases, test scenarios and conducting software tests
- Scrum master
- Business analysis / requirements engineering
- Requirements documentation / process modeling / specification
- Integration in MS Office
- Communication with business group
- Coordination between departments and IT
- Operational controlling
- UAT planning and execution
- Reporting to management / stakeholders
- Process / workflow analysis / data analysis
- Technical consulting for MS Dynamics CRM enhancements
Feb 2018 - Nov 2018
10 months
- Test management, test design and test process gathering from business teams
- Test strategy & software test scenarios
- Test data creation
- Interface tests
- Business analysis and requirements engineering
- Agile/SCRUM project coordination & dependency management
- Process / workflow analysis / data analysis / GDPR compliance
- Stakeholder management & risk management
- Technical consulting for MS Dynamics PSA implementation
- Designing and providing data and integration process tests
- End-to-end design for web application tests
- Managing process tests: test tracking, test coordination / monitoring
- UAT planning / verification / documentation
Apr 2017 - Aug 2017
5 months
- Business and process analysis of interconnected operations
- Requirements documentation
- Requirements management for web application
- Scrum master (part-time)
- Developing user survey concept
- Conducting user survey including synthesis and evaluation
- Process coordination
Aug 2016 - Feb 2018
1 year 7 months
- Business analysis and process gathering from departments
- Data warehouse integration
- Integration of surrounding systems
- Upgrade MS CRM 2013 to 2016
- Scrum master
- Requirements management / data analysis
- Process documentation
- Impediment & defect management
- Stakeholder management & business presentations
- Designing and providing test scenarios for manual data and process tests
- Managing process tests: test tracking, test coordination / monitoring
- UAT planning for functional and acceptance tests
- Supporting go-live
- User training, training materials and documentation
Aug 2015 - Apr 2017
1 year 9 months
- Expanding and adapting event management
- Designing and implementing an Austria-wide planning and reporting tool based on existing software
- Creating an IT concept
- Coordination between departments and IT
- Stakeholder management
- Developing data models / test environment / test scenarios / UAT
- Designing planning layouts and implementing planning objects
- Functional and acceptance tests and go-live support
- Risk, impediment and defect management
- Training users on the new system
Jun 2014 - Aug 2015
1 year 3 months
- Developing, accepting and testing a company-specific dashboard
- Designing and implementing a reporting tool for key parameters in tables and charts
- Creating an IT concept and data model
- Considering various presentation media
- Data modeling and data staging
- Test management for functional and acceptance tests
- User training and documentation
Jun 2013 - Jan 2015
1 year 8 months
- CRM-ETMS system for a Swiss branch
- Designing and implementing a CRM and BI field service solution
- Creating IT concept / test scenarios
- Status reporting
- Data migration, functional and acceptance tests
- Training all users
- Remote support
Apr 2013 - Dec 2013
9 months
- Expanding and adapting event management
- Designing and implementing a BI system
- Creating an IT concept for regional data presentation
- Developing data models
- Functional and acceptance tests and go-live support
- Training users on the new system
Jan 2012 - Jun 2013
1 year 6 months
- BI implementation
- Designing and implementing solution
- Creating an IT concept for visualizing regional sales figures
- Functional and acceptance tests and go-live support
- User training on the new system
Jan 2010 - Dec 2011
2 years
- ETMS system implementation
- Designing and implementing solution
- Creating an IT concept for visualizing regional sales figures
- Functional and acceptance tests and go-live support
- User training
Oct 2006 - Dec 2009
3 years 3 months
- Developing and customizing a field service management system
- Defining requirements – requirements engineer
- Migrating existing data, integrating a BI system
- Functional and acceptance tests and go-live support
- User training
Aug 2004 - Dec 2006
2 years 5 months
- Extending existing CRM system
- Sales data migration
- Requirements engineer - requirements documentation
- Account data migration
- Integrating a BI system
- Project management
- Consulting
- Business analysis
- Project lead
- Team leadership
- Optimization
- Software testing
- System selection
- Agile project management
- Implementation
- Requirements engineering
- Workshops
- Test management
- Training
- Software development
- Software training
- MS Office
- Databases