Communication expert in telephone marketing & telephone training

Mr. Peilicke has been active in sales with a focus on telephone communication since 1992.

He began in telemarketing, later taking on roles as a team leader, supervisor, and call center manager, mastering the art of sales, including telephone marketing, in all its details.

In addition, he shared his expertise as a consultant directly on-site at a variety of companies, as well as serving as a coach, lecturer, and trainer at several business academies and educational institutions.

Today, Mr. Peilicke runs his own companies as a consultant, lecturer, trainer & business mentor.

Alongside his ongoing personal development and training in a wide range of scientifically proven techniques with renowned, internationally active top trainers, his workshops and consultations are entirely practice-oriented, aiming for holistic success - economically, personally, and socially.

Coaching & seminar topics:

• The psychological background of communication.
• Marketing, sales & distribution with a focus on direct customer approach.
• Telephone appointment setting / new customer acquisition. How to make successful calls even in challenging times.
• Complaint management.
• New customer acquisition through combining social media and telephone.
• Telephone debt collection - successfully follow up and collect outstanding debts by phone.
• Telephone Frontal Coaching - better communication through effective coaching directly at the workplace.
• CRM, AI & IT security.
• Business start-up & start-up consulting.