Dominik D. - Director of Sales - B2C Inbound Telesales

Berlin, Germany

Experience

Apr 2024 - Aug 2024

5 months

Took over and reshaped a team of 24 employees
Set and scaled the sales strategy: developed and implemented a long-term sales plan, adapted to market and regulatory conditions, and led and structured the sales team
Sales communication and presentation: redesigned the core sales pitch and clearly communicated the value proposition
Controlling and reporting: set up KPIs, monitored revenue forecasts, and regularly reported to management

Sep 2019 - Dec 2023

4 years 4 months

Grew the team from 20 to 120 members
Strategic sales leadership: developed and implemented a sustainable sales strategy aligned with company goals and market conditions, monitored the market, and adjusted strategies
Team management and development: led, coached, and motivated the sales team, including recruiting and individual development of team members
Sales controlling and reporting: monitored revenue forecasts and KPIs, provided regular reports and analyses to management
Process optimization and collaboration: optimized sales processes, designed budget and commission models, and worked closely with other departments to achieve company-wide goals

Oct 2018 - Aug 2019

11 months

Expanded the team from 5 to 20 members
Led and motivated the sales team: set targets, coached and motivated team members, and evaluated performance to meet sales goals
Optimized and monitored sales processes: analyzed sales flows, identified improvement opportunities, implemented efficiency measures, and ensured execution by the team

Mar 2018 - Oct 2018

8 months

Developed and executed sales strategies: optimized outbound telesales for new customer acquisition and revenue growth
Leadership and performance management: coached, motivated, and guided the sales team to meet KPIs

Mar 2017 - Feb 2018

1 year

Scaled the team from zero to 12 members and managed 40 B2B partners
Built from the ground up: recruited direct sales agents for the Northeast region and set up a sales structure for the direct sales channel
Led sales teams: managed the team using self-set targets
B2B maintenance and restructuring: maintained and restructured the existing indirect sales channel, including market partners

May 2016 - Oct 2016

6 months

Leading a team of 30 employees across 25 locations
Monitoring and optimizing sales performance: analyzing sales numbers and implementing measures to increase revenue at the locations
Leading and supporting staff: coaching and motivating employees at the different locations
Developing sales strategies: planning and executing regional sales strategies to meet company goals

Mar 2014 - Oct 2018

4 years 8 months

Conducting training sessions and workshops: communication and sales training directly at the point of sale as well as events and workshop series for product launches and ongoing development
Creating and providing sales materials: preparing sales documents and customized motivation trainings
Strategic advice and recommendations: advising management on scaling sales and improving sales strategies

Jun 2009 - Dec 2012

3 years 7 months

Growing the team from 30 to 120 employees
Recruiting and onboarding: recruiting and training independent promoters and building sales structures in retail
Leadership and team building: leading, managing, motivating, and team-building the regional sales team
Sales training: delivering sales training at the point of sale and in workshops for promoters
Controlling and reporting: monitoring relevant KPIs and regular reporting to project management
Managing market partnerships: maintaining relationships with store managers and clients to ensure successful partnerships

Jul 2005 - May 2009

3 years 11 months

Product presentation and customer consultation: actively approaching and advising customers, conducting demonstrations to boost sales and brand awareness at the point of sale