Stefan Helmrich - Interim IT Service & Project Manager

Samerberg, Germany

Experience

Nov 2023 - Present

2 years 3 months

Wuppertal, Germany

Hybrid

Interim IT Service & Project Manager

Vorwerk Services GmbH

IT/OT infrastructure projects (agile & hybrid) for the Laaken/Wuppertal plant.
Carried out projects in ePlan, Desigo CC, Performance Observer, Izytronic, Digital Signage, UPS and IT security.
IT environment: Office 365, SharePoint, MS Project, MS Teams, ServiceNow.

May 2023 - Oct 2023

6 months

Interim IT Project Manager

HAWE Hydraulik SE

Led an international IT security project (Europe, Asia, North America).
Replaced and upgraded Windows 2012 servers and older systems.
Developed decision-making basis for transferring various locations to Azure and implemented it.
IT environment: Office 365, SharePoint, MS Project, MS Teams, Kanban.

Jul 2022 - Mar 2023

9 months

Release Manager Aftersales

Volkswagen AG

Release management and controlling for Volkswagen AG in the After Sales area, worldwide and for all VW brands.
Planning, coordinating and communicating releases with architects, developers, testers and business units.
IT environment: Alm, Confluence, DMS, Jira, Office 365, SharePoint, MS Project.

Mar 2022 - Jun 2022

4 months

Ebersberg, Germany

IT Infrastructure Project Manager

Eurofins

Led the IT COVID team at the Ebersberg site, responsible for all IT matters for COVID lab staff.
IT project management for a new office building, including setup and construction of the connected data center.
Moved the data center, renovated the old data center and prepared both data centers for the segregation project.
Created and tracked partial and overall project plans for the international segregation project.
Local project responsibility at the Ebersberg site.
IT environment: Windows 10, Office 365, ServiceNow, Apple, Azure CheckMk, DevOps Server, Jira, ITIL, Kanban, MS Azure, MS Outlook, MS SharePoint, MS Visio, OTRS, process design, Scrum, Wrike.

Mar 2021 - Mar 2022

1 year 1 month

Work Stream Lead 'Work Environment'

Uniper SE

Managed the home office stream in the client project 'The NewNormal' for the publicissapient group.
Defined company requirements for a flexible work environment to promote collaboration and a sense of belonging.
Stream lead for home office and geo-flex areas.
Coordinated and oversaw the development of a request tool in SAP SuccessFactors and a ServiceNow database with processes in tax, accounting, facilities, procurement and HR.
IT environment: Windows 10, Office 365, ServiceNow, Apple, Jira, ITIL, Kanban, MS Azure, MS Outlook, MS SharePoint, MS Visio, Scrum, process design.

Apr 2020 - Mar 2021

1 year

Mechelen, Belgium

IT Infrastructure Project Manager

Galapagos N.V.

Project management for infrastructure projects: ServiceNow, Micro CT, Base Docker, ADFS server, E5 + Basel project (new sites in EU), Proxyclick, digital signage, non-GXP & GXP projects.
Project controlling.
Agile project management using Scrum and waterfall hybrid.
Execution of data center migrations.
IT environment: Windows 10, Office 2016, Office 365, ServiceNow, Active Directory, Apple, Jira, ITIL, Kanban, Scrum, Lotus Notes 8.5, MS Azure, MS Outlook, MS SharePoint, MS Visio, network infrastructure, DC.

Nov 2019 - Mar 2020

5 months

Interim Project Manager

Eugster / Frismag AG

Analysis of the current client security situation.
Hands-on planning and pilot phase for rolling out the Fortinet client security solution.
Technical pilot phase with the supplier and practical pilot phase at sites in Switzerland, Portugal, China, and Hong Kong.
Creation of a security concept.
IT environment: Active Directory, BeyondTrust Remote Support, FortiGate, FortiClient, FortiClient Endpoint Management Server, Snow License Manager, Symantec Management Console (Altiris), Symantec Endpoint Protection Manager, Apple, Jira, ITIL, Kanban, Lotus Notes 8.5, MS Azure, MS Office 2016, MS Outlook, MS SharePoint, MS Visio, network infrastructure, Scrum.

May 2019 - Jun 2019

2 months

Interim Service Manager

MVZ Labor Dr. Limbach

Analysis of the technical customer support.
Development of proposals and processes to improve SLAs.
IT environment: Apple, Jira, ITIL, Kanban, multi-project management, MS Office 2016, MS Outlook, MS SharePoint, MS Visio, Scrum, ticketing systems, TSMP.

Mar 2018 - Apr 2019

1 year 2 months

Project Lead

Apinauten GmbH

Project management for agile front-end and back-end software development using Scrum.
Project manager for software development projects at LBBW, BASF, and Clariant.
Project coordination and controlling.
LBBW: Co-project management for the development of the 'Corporates Portal' app, including frontend, middleware, and backend integration.
BASF & Clariant: Project management for middleware integration in collaboration with the respective front-end providers.
Execution of agile projects with consideration of customer requirements.
IT environment: Apple, Confluence, Skype, HP QC ALM, IBM Lotus Notes, Jira, Kanban, multi-project management, MS Office 2016, MS Outlook, MS SharePoint, MS Visio, Scrum, DC.

Dec 2017 - Mar 2018

4 months

Germany

IT Coordinator

Autoliv B.V. & Co. KG. / Veoneer Deutschland GmbH

Technical project coordination in the Infrastructure Country IT project for the installation of the Windows 10 and Office 2016 infrastructure.
Coordination and consolidation of new requirements during the transfer of the 'Autonomous Driving' division (Electronics) from Autoliv to Veoneer.
Consolidation and transfer of software licenses and supplier contracts to Veoneer Deutschland GmbH.
IT environment: network infrastructure, Skype for Business, multi-project management, MS Office 2016, MS Outlook, MS Project, MS SharePoint, MS Visio, ticketing systems, DC.

May 2017 - Nov 2017

7 months

Linz, Austria

PMO & Sub-Project Manager

Raiffeisen Software GmbH

PMO and sub-project lead in the 'International Financial Reporting Standard 9 Financial Instruments (IFRS 9)' project for the Austrian Raiffeisen regional banks and hypobanks.
IT environment: Cisco Jabber, HP Application Lifecycle Management, IBM Lotus Notes, ITIL, multi-project management, MS Office 2010, MS Outlook, MS SharePoint, MS Visio, MS Project, PlanMill.

Nov 2016 - Apr 2017

6 months

Project Lead Infrastructure Integration & ProdManagement

Talanx Systeme AG

Responsible for the monitoring service areas run by ATOS.
Coordinate, align, and group new requirements for the provider.
Advise and technically implement monitoring requirements for application development and operations.
Hand over monitoring scripts and specifications to the external operations service provider.
Create scripts for complex end-to-end monitoring using ServiceTracer, ZIS, Nagios & Splunk.
Operate and further develop system monitoring for Windows (focus), Linux, and AIX.
Conduct performance analyses and service level management for business-critical applications.
Automate system management tasks and resolve issues in 3rd-level support.
IT environment: Citrix, MS Office 2010, MS Outlook, MS SharePoint, Planview, Portal Server, MS Access, MS Project, MS Visio, network infrastructure, Nagios, ServiceTracer, ServiceNow, Splunk, TSMP (IBM Maximo), W2K8, W2K12, W2K16, Windows 7, ZIS, DC.

Oct 2016 - Oct 2016

1 month

Active Directory Migration & Azure Rollout

Microsoft Corp.

IT migration of a site with 250 users for WestRock INC.
Executed Active Directory migration, network infrastructure setup, and Azure rollout.
IT environment: Windows Server 2008, 2012, Active Directory, VMware, Azure, Android, iOS, IBM Lotus Notes, MS Office 2016 (Azure‐365), MS Outlook, MS SharePoint, MS Exchange, MS Project, MS Visio, VMware Mirage, Windows 7, DC.

Jul 2015 - Aug 2016

1 year 2 months

Ottobrunn, Germany

Administrator Server & Infrastructure

Panasonic Automotive & Industrial Systems Company Europe

Server consolidation project (AD & file servers) for PAISEU, PEWEU & PISCEU.
Manage servers and infrastructure and prepare handover to IBM.
Perform backups and decommission legacy systems.
On-site user support (2nd and 3rd level) in Ottobrunn.
Project responsibility for quality assurance, process and change management during the remote support transition.
IT environment: Windows Server 2003, 2008, Active Directory, Exchange, VMware, Cisco Unified Communication, IBM Maximo, IBM Lotus Notes, EcholoN, Landesk, multi-project management, MS Office 2010/2013, MS Visio, network infrastructure, VMware Mirage, Windows 7, DC.

Sep 2010 - Dec 2014

4 years 4 months

Ulm, Germany

Shift Lead 7x24 Administration of the IPTV T-Home Entertain Application

Deutsche Telekom

Monitoring the IPTV product T-Home Entertain (Microsoft Mediaroom) in a 24/7 shift service.
Technical shift coordination and live operations monitoring.
Ensuring communication with Microsoft and various suppliers.
Coordinating Remedy tickets (Mars).
Executing functional changes, handling problem tickets, and analyzing errors.
IT environment: Windows Server 2003, 2008, Microsoft Mediaroom 2.1, MS Office 2010/2013, MS SharePoint, MS Exchange, network infrastructure, Remedy, SQL on Windows, service management, ticket systems, Windows XP, DC.

Jan 2007 - Dec 2009

3 years

Germany

Windows Server Quality Assurance

HypoVereinsbank Member of UniCredit

Deploying newly developed software on Windows servers and maintaining virtual environments.
Automated software distribution with HP Opsware, troubleshooting and script analysis.
Responsible for quality assurance of central Windows systems (OS, storage, applications).
Supporting projects from integration tests and QA to production rollout.
Managing and deploying integration and QA environments and technical application acceptance.
IT environment: ITIL, MS Office, multi-project management, MS Proxy Server, MS-DOS, VMware ESX, Windows 2000, Windows 2003, Windows Vista, DC.

Feb 2001 - Jun 2005

4 years 5 months

Germany

Support / Team Leader

Cable & Wireless Deutschland

Customer support for line failures in collaboration with GSOC.
Implementing permanent and dial-up lines (network maintenance).
Maintaining POP3, managing zone files on NS and MX servers.
Leading the customer support team, escalation management and operational department management.
Responsible for department integration after the ISP POP-HH acquisition.
IT environment: Clarify, DNS, datacenter, FTP, firewall, ISDN, LAN Manager, Linux, multi-project management, MS Proxy Server, MS SQL Server, MS Visio, network infrastructure, OpenView, POP3, routers, Remedy, Siebel CRM, TCP/IP, ticketing systems, Unix, VPN, Windows 2000, Windows XP, DC.

Mar 1999 - Dec 2006

7 years 10 months

Germany

Software Distribution

HypoVereinsbank

Working on the HypoVereinsbank NT software provisioning project on behalf of Prometheus Inc. for Debis PCM.
Automated software distribution with a custom tool, troubleshooting and script analysis.
IT environment: Compaq, LAN Manager, Legato NetWorker, Windows NT.

Jan 1995 - Dec 1999

5 years

Germany

Service provider in office organization, marketing sales and IT

Werndl Büromöbel (Steelcase)

Providing services in office organization, marketing sales and IT.
IT environment: Apple Macintosh, Compaq, Corel Draw, HTML, ISDN, MS Office, Netscape Navigator, Siemens, TCP/IP, Windows 95.