Nicole Folchert
Project Manager Datalake and Payment Service Provider
Experience
Aug 2024 - Dec 2025
1 year 5 monthsProject Manager Datalake and Payment Service Provider
EnBW Energie Baden-Württemberg AG
- Managed PSP project and built a datalake
- Implemented and restructured various digital payment use cases
- Led and managed the project, including scheduling, resource planning, and budgeting
- Implemented posting processes in SAP subledgers and processed bank statements for invoice control
- Defined future operations and operating processes
- Collaborated with stakeholders to define business requirements and ensure project solutions met them
- Identified and managed project risks and issues, developing risk mitigation and problem-solving strategies
- Promoted user adoption through effective communication, training, and support strategies
- Advised on practical implementation of various GDPR rulings into IT and business processes
Oct 2023 - Apr 2024
7 monthsProduct Owner Interface Team blume2000.de
BLUME 2000 SE
- Expanded the online shop and made extensive technical backend changes
- Served as product owner for the project and business contact for project organization and internal/external departments
- Provided technical direction for external agencies and internal teams
- Made decisions based on project goals, IT security, and data protection
- Coordinated and gathered requirements from stakeholders, including initial technical advice
- Documented current and target business processes across all departments and created an overall IT landscape overview; handled scheduling and project planning
- Created user stories, presented and discussed them in Scrum ceremonies
- Developed business tests, oversaw acceptance testing, and planned cutover
- Presented to management and handed over to operations
May 2023 - Aug 2024
1 year 4 monthsBusiness Analyst / Project Manager Data Protection
- Analyzed, created transparency, and managed projects on various data protection issues
- Advised on practical implementation of GDPR rulings into IT and business processes
- Analyzed IT landscape including data flows and types, created IT landscape overview, reviewed and improved processing activity records (PAR)
- Developed deletion concepts and led projects to implement data deletions
- Reviewed systems holding personal data (contract management, document management, ERP, etc.) and led projects to optimize data structures
- Led projects to introduce new systems containing personal data, including prior data protection assessments
Nov 2022 - Jan 2024
1 year 3 monthsData Protection Manager and Project Manager Deletion Concept
TÜV NORD GROUP
- Developed a deletion concept for group companies including a process for the entire group
- Planned the project, clarified requirements with the group DPO; started with smaller TÜV NORD companies (600 employees) as pilot
- Created relevant flowcharts and IT landscape and organizational overviews
- Reviewed and updated PARs; assessed and adjusted data subject rights
- Developed the deletion concept and led implementation of data deletions in various systems
- Advised the group DPO on data protection implementations across TÜV NORD GROUP
May 2021 - Feb 2023
1 year 10 monthsProject Manager Payment and Data Protection Manager Deletion Concept
Sedo GmbH (IONOS Group)
- Switched payment provider and integrated systems into the group IT environment
- Completed the project in a short time (3 months): reviewed and analyzed technical specifications
- Gathered target business processes and target IT architecture through analysis discussions to clarify the complex overall process
- Led, coordinated, and managed the project and reported to management
- Served as lead consultant for project stakeholders
- Provided test support during rollout
- Created a deletion and archiving concept for a complex IT architecture
Jul 2020 - Apr 2023
2 years 10 monthsProject Manager / Business Analyst / Product Owner DSMS and DMS
Ministries and Authorities SH (Dataport)
- Led IT projects and developed deletion and archiving concepts (>300,000 employees)
- Managed various IT projects in different ministries
- Served as product owner for the DSMS and DMS
- Modeled relevant processes (ARIS/VISIO-BPMN) for transparency and DSMS
- Created business and technical concepts (high-level and detailed)
- Developed flowcharts and IT landscape and organizational graphics
- Created a deletion concept for a complex EU procedure with over 30 connected systems (>€300M)
- Reviewed all documents and created clear procedural descriptions for training materials and videos
- Reviewed, advised, and updated existing PARs
- Performed threshold analysis
- Developed archiving and deletion concept
- Coordinated solutions with IT and external service providers and managed technical implementation
Nov 2019 - Jun 2020
8 monthsBusiness Analyst / Overall Project Manager
C3 Creative Code and Content GmbH (Burda Group)
- Implemented agency software into the group IT environment
- Gathered requirements and provided advice before implementation
- Advised client on optimal solutions and processes
- Specified requirements in detail in coordination with data protection and works council
- Documented current processes and modeled target processes
- Coordinated interfaces in the group (e.g., SAP, identity management, compliance)
- Developed a technical concept
- Conducted business and technical workshops
- Supported implementation: coordinated, advised, and prioritized project tasks
- Served as communication interface internally and externally
- Provided technical leadership to service providers
- Planned cut-over and migration
- Created test planning and concepts for all systems and interfaces
- Conducted quality control and schedule tracking
- Handed over to operations
Aug 2019 - Feb 2020
7 monthseCommerce Business Analyst Transformation
Otto GmbH & Co. KG
- Analyzed eCommerce operational and navigation processes (for otto.de)
- Advised on optimizations for opening the platform to merchants
- Conducted and facilitated workshops with all relevant stakeholders/process participants
- Visualized and documented existing processes and additional process parts needed for platform transformation
- Reviewed current tasks of key staff to clarify future/new roles after platform opening
- Prepared and presented result presentations to management
- Analyzed results and proposed optimizations
- Provided process consulting for later implementation
Apr 2019 - Aug 2019
5 monthsBusiness Analyst / Project Manager Banking App
DKB AG
- Introduced Apple Pay for the Lufthansa M&M Mastercard app
- Reviewed and analyzed technical specifications and consolidated them into an implementation concept
- Mapped target business processes and IT architecture through analysis discussions for overall transparency
- Created a detailed timeline as a planning basis
- Identified project risks
- Led, coordinated, and managed the project
- Reported daily to management
- Acted as lead consultant for project stakeholders
- Provided test support during rollout
Jan 2019 - Jul 2019
7 monthsBusiness Analyst, Project Manager GDPR and IT/Webshop
bonprix Handelsgesellschaft mbH
- Implemented GDPR mass and individual data deletion, data portability, and defended against mass spam attacks on web forms (national and international)
- Documented current and target business processes across all departments and countries
- Advised on technical and business options (including quick, pragmatic MVP solutions and later automated solutions)
- Mapped current and target IT architecture (backend systems such as SAP, data warehouse, target systems)
- Interviewed and advised IT and external agencies
- Interpreted and risk-assessed GDPR requirements and IT security rules for company needs
- Consulted internal data protection officer/ISO on possible technical solutions
- Prepared business and technical concepts
- Handled scheduling, budgeting, and project planning
- Led internal and external teams
- Planned technical and business measures
- Managed implementation coordination, test coordination, and handover to operations
Apr 2018 - Apr 2019
1 year 1 month(Data Protection) Project Manager, Product Owner, Web Manager, Payment Advisor
Hamburg Airport GmbH
- GDPR: Interpreted, coordinated, and implemented GDPR requirements for all web presences
- Advised and assessed risks for an initial pragmatic, compliant change
- Defined and led implementation of future automated processes
- Managed internal teams and external agencies
- Served as contact for business units, data protection officer, and legal team
- Implemented new requirements and change requests for all web presences
- Scheduled and planned budget and project timelines
- Coordinated from kick-off to implementation and handover to operations, including training
- Advised on selecting a new payment service provider, reviewed current payment processes, and modeled target processes
Apr 2018 - Oct 2018
7 monthsProduct Owner App
Gebr. Heinemann SE & Co. KG
- Launched a new online shop and new app
- Product owner for the new app launch
- Business contact for project organization and internal/external departments
- Provided technical direction to external agencies and internal teams
- Made decisions in line with data protection and corporate CI
- Coordinated and gathered requirements from stakeholders, including initial technical advice
- Documented current and target business processes across all departments
- Handled scheduling, budgeting, and project planning
- Created user stories and business tests
- Presented and discussed user stories in Scrum ceremonies, oversaw acceptance, and handed over to operations
Feb 2018 - Apr 2018
3 monthsBusiness Analyst, Product Owner, Process Manager
VHV Vereinigte Hannoversche Versicherung a.G.
- Reviewed and optimized processes for a new broker tool
- Created a company process map
- Advised and defined organizational and technical interfaces and operating processes
- Aligned company process map with VHV management areas
- Developed a process target state for the service desk
May 2016 - Mar 2018
1 year 11 monthsBusiness Analyst/Requirements Manager, Payment Manager, Product Owner Finance, Scrum Master for COMARCH Implementation
baumarkt direkt GmbH & Co. KG
- Implemented a new system landscape ("Comarch")
- Documented current processes, systems, and department requirements
- Modeled and facilitated target processes including risk management and gap analysis
- Created an overall process map and project roadmap
- Advised and supported vendor selection
- Acted as cross-functional interface between departments, IT, and external vendors
- Developed a payment strategy with management and departments
- Served as contact for all payment topics
- Product owner and sometimes Scrum Master for the finance accounting Scrum team
- Led, coordinated, and managed the internal team and external agencies
- Created and prioritized user stories in the backlog
- Presented sprint results in reviews to the entire company
Jan 2009 - Dec 2016
8 yearsOwner
SeitenBox
- Founded and built SeitenBox, an internet agency and system house
- Helped several hundred SMEs create and relaunch their websites
- Designed a custom CMS for SMEs, recognized as one of the top ten startups in Schleswig-Holstein at the Gründercup
Jan 2008 - Dec 2016
9 yearsBusiness Analyst, Project Manager, Process and Requirements Manager, Product Owner
Otto GmbH & Co. KG
- Business analyst and project manager for various projects, including change management and cross-functional coordination
- Examples:
- Launched a new ticketing system for otto.de (>1,000 users)
- Analyzed data flows for otto.de, improved processes, and risk analysis
- Developed and enhanced the e-commerce employee platform for 350 employees, including on/off boarding and space management
- Managed customer-critical emergency and security processes:
- Introduced cross-functional emergency processes for otto.de
- Integrated data protection emergencies
- Optimized security incident processes
- Coordinated a new tool for the hypercare phase
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- Professional experience:
- Business analysis, collateral alignment, and liquidity planning in treasury (REpower Systems AG)
- Consulting, cost control, and IT technical projects (OTTO GmbH & Co. KG)
- Project coordinator (btacs-Business Travel and Card Solutions GmbH)
- IT project coordinator (eBankingServices Nord GmbH, a HSH Nordbank company)
- Central coordination for group-wide projects in controlling/treasury (MobilCom AG)
- Supported the rollout of a new fiber network (Municipality of Hohenwestedt)
Summary
Nicole Folchert is a multi-digital manager and, thanks to her many years of experience in various "digital roles," an expert in digitalization, IT, data protection implementation, and payment, specializing in projects in corporate environments or with complex IT architectures.
Her professional focus is on executing IT projects in corporate settings and serving as a communication bridge between IT and traditional business units. With her extensive experience in IT projects and data protection, she understands the challenges companies face and offers practical solutions.
Her more than 30 years of professional and project experience help coordinate, steer, and lead cross-functional projects at companies such as EnBW, Otto, Burda, Ionos, DKB, Bonprix, VHV, Hamburg Airport, Hagebau, government agencies, ministries, and many more.
Languages
German
Native Education
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Diploma Web Master · Computer Science
DAA NMS
Data Processing Clerk · Germany
Certifications & licenses
Certified Payment Professional
Frankfurt School of Finance and Management
Change Manager Digital Transformation
University of Hamburg
Data Protection Auditor
TÜV Nord
Data Protection Officer
TÜV Süd
ITIL Foundation
PRINCE2 Foundation
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