Marco Gau - Business Analyst - Payroll Services Rhineland

Berlin, Germany

Experience

Aug 2023 - Present

2 years

Germany

Business Analyst - Payroll Services Rhineland

Shell Deutschland GmbH

Product owner of middleware migration project from 3rd party vendor to in-house solution
Technical definition of ruleset to collect payroll relevant shift data from 3rd party vendor and apply allowances based on complex operating agreements
Streamlining payroll processes to ensure flawless payouts

Jul 2023 - Nov 2024

1 year 5 months

Germany

Business Analyst - Credit card migration project

Landesbank Berlin (LBB) - Direktbankservice

Responsible for 'role and rights management' of credit card banking web interface and apps
Redesigning the platforms to ensure a smooth transition/migration process to new platforms

Dec 2021 - Feb 2023

1 year 3 months

Administrator - Atlassian suite

Cremanski & Company GmbH

Initial implementation of Jira/Confluence (Cloud) instance
Adjustments based on client needs as Jira Admin
Setup for external access
Setting up bridge between Salesforce and Jira for automated ticket creation

Dec 2021 - Feb 2023

1 year 3 months

Interim Management - Salesforce

Cremanski & Company GmbH

Interim Product Owner for internal Salesforce ORG
Setup agile team (PO, Dev) to take over full responsibility of internal Salesforce ORG and all business-relevant tools
Re-launch of B2B product segment

Dec 2021 - Feb 2023

1 year 3 months

Project Management - Capacity Planning

Cremanski & Company GmbH

Invention of Excel-based capacity planning to ensure transparency of team workloads to support forecasting and hiring process
Setup of Jira-based add-on for capacity planning, forecasting, and reporting (fully integrated with Salesforce and Clockify)

Dec 2020 - Jan 2023

2 years 2 months

Product Management

syhftplan GmbH

Custom payroll exports
Personio API integration
Product landscape design
Create process overview on all product and development processes
Optimize processes (Scrum, bug process, product refinements)

Feb 2020 - Feb 2021

1 year 1 month

Project Management - Implementation Anaplan

Ratepay GmbH

Stakeholder Management (internal development team and external consulting agency)
Budget controlling (negotiation of budget raise with external agency)
Status reporting
Prioritization
Data analysis/quality assurance
Business requirements engineering
Rollout planning

Feb 2020 - Feb 2021

1 year 1 month

Project Management - New Banking Partner

Ratepay GmbH

Review and negotiate conditions of different banks
Stakeholder communication (internal and external)
Create scenarios reflecting different banking fees and costs
Develop best transition strategy of bank usage ('best case' for cash management)

Feb 2020 - Feb 2021

1 year 1 month

Project Management - Refinancing solution for online instalments 200m Euros

Ratepay GmbH

Project lead (reporting line: C-Level)
Managing project under high pressure with transaction volume of 200 million Euros with 'Vereinigte Volksbank Raiffeisenbank eG'
Coordinating development between 4 internal and 1 external development team
Adjusting scope, team setup, and priorities multiple times

Apr 2019 - Dec 2020

9 months

Head of Program Management

Ratepay GmbH

Direct reports: 1, reporting line: CEO
Responsible for product development and OKR processes
Strategic product planning, including development of business cases and budget planning
Ensure the development process of several projects at the same time, manage their priorities and dependencies
Responsible for project reports to the board of directors (Ratepay) and on group level (Nets A/S)

Apr 2016 - Mar 2019

3 years

Head of Product

Ratepay GmbH

Direct reports: 4, reporting line: CTO
Responsible for the development of Ratepay core products
Building the product management team from scratch
Driving high performance by building deeper relationships between product management and commercial teams
Implementing agile working methods for better team results
Responsible for the product development roadmap
Implementing the OKR management framework (OKR master level)

Jan 2014 - Mar 2016

2 years 3 months

Product Manager

Ratepay GmbH

Direct reports: 0, reporting line: Head of Product
Product planning
Supporting Ratepay with their software development
Project management of up to six software development projects in parallel

Jul 2010 - Jul 2011

1 year 1 month

Director Operations

Jesta Digital GmbH

Direct reports: 6, reporting line: CTO
International project management (New York, Los Angeles, Chennai)
Responsible for development and operations of mobile billing systems for iLove (online dating)
Coordination of international development teams
Interface management between the different entities and countries

Jul 2008 - Jul 2011

3 years 1 month

Associate Director Technical Country Operations

Fox Mobile Group

Responsible for technical operations of Jamba platforms in Austria and Switzerland
Single point of contact to marketing, legal, development, incident management, and mobile operators in Austria and Switzerland

Jun 2000 - Jul 2002

2 years 2 months

Communications Trainer - Call Center

Deutsche Bank AG

Preparation and execution of onboarding trainings for new employees: Active listening, handling complaints, communication basics, feedback rules
Perform 1:1 trainings with 130+ call center agents during their calls, including feedback and personal development plans

Feb 1998 - Dec 2016

18 years 11 months