Marco Gau
Business Analyst, Project Manager, Scrum PO, Scrum Master
Experience
Aug 2023 - Present
2 yearsGermany
Business Analyst - Payroll Services Rhineland
Shell Deutschland GmbH
- Product owner of middleware migration project from 3rd party vendor to in-house solution
- Technical definition of ruleset to collect payroll relevant shift data from 3rd party vendor and apply allowances based on complex operating agreements
- Streamlining payroll processes to ensure flawless payouts
Jul 2023 - Nov 2024
1 year 5 monthsGermany
Business Analyst - Credit card migration project
Landesbank Berlin (LBB) - Direktbankservice
- Responsible for 'role and rights management' of credit card banking web interface and apps
- Redesigning the platforms to ensure a smooth transition/migration process to new platforms
Dec 2021 - Feb 2023
1 year 3 monthsAdministrator - Atlassian suite
Cremanski & Company GmbH
- Initial implementation of Jira/Confluence (Cloud) instance
- Adjustments based on client needs as Jira Admin
- Setup for external access
- Setting up bridge between Salesforce and Jira for automated ticket creation
Dec 2021 - Feb 2023
1 year 3 monthsInterim Management - Salesforce
Cremanski & Company GmbH
- Interim Product Owner for internal Salesforce ORG
- Setup agile team (PO, Dev) to take over full responsibility of internal Salesforce ORG and all business-relevant tools
- Re-launch of B2B product segment
Dec 2021 - Feb 2023
1 year 3 monthsProject Management - Capacity Planning
Cremanski & Company GmbH
- Invention of Excel-based capacity planning to ensure transparency of team workloads to support forecasting and hiring process
- Setup of Jira-based add-on for capacity planning, forecasting, and reporting (fully integrated with Salesforce and Clockify)
Dec 2020 - Jan 2023
2 years 2 monthsProduct Management
syhftplan GmbH
- Custom payroll exports
- Personio API integration
- Product landscape design
- Create process overview on all product and development processes
- Optimize processes (Scrum, bug process, product refinements)
Feb 2020 - Feb 2021
1 year 1 monthProject Management - Implementation Anaplan
Ratepay GmbH
- Stakeholder Management (internal development team and external consulting agency)
- Budget controlling (negotiation of budget raise with external agency)
- Status reporting
- Prioritization
- Data analysis/quality assurance
- Business requirements engineering
- Rollout planning
Feb 2020 - Feb 2021
1 year 1 monthProject Management - New Banking Partner
Ratepay GmbH
- Review and negotiate conditions of different banks
- Stakeholder communication (internal and external)
- Create scenarios reflecting different banking fees and costs
- Develop best transition strategy of bank usage ('best case' for cash management)
Feb 2020 - Feb 2021
1 year 1 monthProject Management - Refinancing solution for online instalments 200m Euros
Ratepay GmbH
- Project lead (reporting line: C-Level)
- Managing project under high pressure with transaction volume of 200 million Euros with 'Vereinigte Volksbank Raiffeisenbank eG'
- Coordinating development between 4 internal and 1 external development team
- Adjusting scope, team setup, and priorities multiple times
Apr 2019 - Dec 2019
9 monthsHead of Program Management
Ratepay GmbH
- Direct reports: 1, reporting line: CEO
- Responsible for product development and OKR processes
- Strategic product planning, including development of business cases and budget planning
- Ensure the development process of several projects at the same time, manage their priorities and dependencies
- Responsible for project reports to the board of directors (Ratepay) and on group level (Nets A/S)
Apr 2016 - Mar 2019
3 yearsHead of Product
Ratepay GmbH
- Direct reports: 4, reporting line: CTO
- Responsible for the development of Ratepay core products
- Building the product management team from scratch
- Driving high performance by building deeper relationships between product management and commercial teams
- Implementing agile working methods for better team results
- Responsible for the product development roadmap
- Implementing the OKR management framework (OKR master level)
Jan 2014 - Mar 2016
2 years 3 monthsProduct Manager
Ratepay GmbH
- Direct reports: 0, reporting line: Head of Product
- Product planning
- Supporting Ratepay with their software development
- Project management of up to six software development projects in parallel
Jul 2010 - Jul 2011
1 year 1 monthDirector Operations
Jesta Digital GmbH
- Direct reports: 6, reporting line: CTO
- International project management (New York, Los Angeles, Chennai)
- Responsible for development and operations of mobile billing systems for iLove (online dating)
- Coordination of international development teams
- Interface management between the different entities and countries
Jul 2008 - Jul 2011
3 years 1 monthAssociate Director Technical Country Operations
Fox Mobile Group
- Responsible for technical operations of Jamba platforms in Austria and Switzerland
- Single point of contact to marketing, legal, development, incident management, and mobile operators in Austria and Switzerland
Jun 2000 - Jul 2002
2 years 2 monthsCommunications Trainer - Call Center
Deutsche Bank AG
- Preparation and execution of onboarding trainings for new employees: Active listening, handling complaints, communication basics, feedback rules
- Perform 1:1 trainings with 130+ call center agents during their calls, including feedback and personal development plans
Feb 1998 - Dec 2016
18 years 11 monthsOwner
King-Com Internetconsulting
- eCommerce Specialist (Shopware Business Partner)
- Web design
- Web hosting (500+ clients)
- Client portfolio included several state schools and public limited companies
Languages
German
NativeEnglish
Advanced Education
Apr 2006 - May 2008
HTW Berlin - University of Applied Sciences
Master of Science, Social Commerce, chances and implementation strategies for SME · Business Computing · Berlin, Germany · 1,16, with honors
Oct 2002 - Mar 2006
HTW Berlin - University of Applied Sciences
Bachelor of Science, Optimization of the information- and documentation management in large-scale projects · Business Computing · Berlin, Germany · 1,59, very good
Oct 1996 - Jun 1998
Deutsche Bank AG
Qualified Bank Clerk · Bank Clerk · Germany
Certifications & licenses
Instructor's license (AEVO)
Prince2 Agile Practitioner - Agile project management
Axelos
Professional Scrum Master - PSM I
scrum.org
Professional Scrum Product Owner - PSPO I
scrum.org
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