Klaus R.
Project Manager for Microsoft Dynamics Implementation
Experience
Sep 2020 - Aug 2021
1 yearFlensburg, Germany
Project Manager for Microsoft Dynamics Implementation
Team Energie GmbH & Co. KG
- Planning and requirements definition for the implementation of Microsoft Dynamics/pro4energy
- Coordination of internal and external stakeholders
- Planning and controlling requirements definition
- Managing internal employees and external partners
- Reporting to the steering committee (C-Level)
May 2018 - Present
7 years 4 monthsExternal Data Protection and Information Security Officer
Various companies (Corporations, SMEs, Start-Ups)
- Development of data protection and IT security strategy (TOM)
- Consulting on data protection regulations
- Reviewing contracts for order processing
- Conducting data protection impact assessments
- Acting as an interface with supervisory authorities and other stakeholders
Dec 2017 - May 2018
6 monthsManagement Consultant for Data Protection and Information Security
Mobene GmbH & Co. KG Group
- Reviewing and implementing requirements of BSI-KritisV and EU-GDPR
Jul 2016 - Nov 2017
1 year 5 monthsProject Manager for ERM Implementation
Raffinerie Heide GmbH
- Implementation of a tank data information and order movement management system
- Coordination of internal and external stakeholders
- Planning and managing development, testing, and go-live
- Managing internal employees and external partners
- Reporting to the steering committee (C-Level)
- Responsible for project budget (1.8 MEUR)
Jul 2015 - Nov 2015
5 monthsUnited States
General Contractor for Real-Time 3D Visualization Development
Red Bull North America
- Development of an application for real-time 3D visualization and evaluation of the Wingsuit race 'Red Bull Aces'
Oct 2012 - Sep 2013
1 yearProject Manager for PLM/ERM Interface Implementation
Abu Dhabi MAR GmbH
- Implementation of a PLM/ERM interface between Tribon/SAP and AVEVA for shipbuilding collaboration with external clients
- Requirements specification with internal and external stakeholders
- Planning and managing development, testing, and go-live
- Managing internal employees and external partners
- Reporting to the steering committee (C-Level)
- Responsible for project budget (1.2 MEUR)
Sep 2009 - Oct 2011
2 years 2 monthsProject Manager for Credit Management Software Implementation
Deutsche BP AG
- Pan-European implementation of credit management software DebiTEX with integration into SAP, Oracle Financials, Siebel, etc.
- Requirements specification with internal and external stakeholders
- Planning and managing development, testing, and rollout
- Calculating and monitoring time and budget plans
- Managing internal employees and external partners
- Reporting to the steering committee (C-Level)
- Responsible for project budget (8 MUSD)
Mar 2008 - Jun 2009
1 year 4 monthsProject Manager for SAP Migration
Aral Direkt GmbH (Deutsche BP AG)
- Migration of a customized ERP system to a hosted SAP solution
- Requirements specification with internal and external stakeholders
- Planning and managing development, testing, and rollout
- Calculating and monitoring time and budget plans
- Managing internal and external suppliers
- Controlling and reporting on project progress and budget
- Reporting to the steering committee (C-Level)
- Responsible for project budget (4 MUSD)
Jul 2007 - Oct 2007
4 monthsProject Manager for CRM
Cablecom GmbH
- Coaching an internal project manager on the design and implementation of intelligent call routing for the customer contact center
- Mapping business processes
- Technical architecture
- Time and budget planning
Jul 2005 - Nov 2006
1 year 5 monthsProject Manager for CRM
AOL Deutschland Service Operations GmbH & Co. KG
- Analysis, design, procurement, and implementation of a multi-channel routing solution for voice, email, and chat based on Pega CRM
- Conducting the procurement process and vendor selection
- Planning and managing development, testing, and go-live
- Calculating and monitoring time and budget plans
- Managing internal and external suppliers
- Controlling and reporting project progress and budget
- Reporting to the steering committee (C-Level)
- Responsible for project budget (1 MUSD)
Feb 2005 - Jul 2005
6 monthsManagement Consultant for Compliance
Aral Direkt GmbH
- Defining and implementing processes for project management, IT service management, software development, disaster recovery, and business continuity based on COBIT standards for SOX compliance
Nov 2004 - Nov 2004
1 monthManagement Consultant for Platform Selection
DSF Deutsches SportFernsehen GmbH
- Study for the selection and implementation of a voice platform for tele-voting
Feb 2002 - Apr 2004
2 years 3 monthsProject Manager and Solution Architect for Call Center Technologies
O2 (Germany) GmbH & Co. OHG
- Project management and solution design in the field of call center technologies
- Managing the implementation of personnel scheduling for company-wide call centers
- Managing the implementation of an enhanced host-based router for interconnected call centers
- Conducting feasibility studies for the introduction and integration of automated email tools
- Conducting feasibility studies for the use of location-based services for a user help call center
- Conducting feasibility studies for optimizing outbound scheduling
- Leading the upgrade of interconnected call center infrastructure
Jul 2001 - Nov 2001
5 monthsSolution Architect for Number Portability
HanseNet Telekommunikation GmbH
- Providing technical consultancy on number portability
- Validating and optimizing the existing system
- Analyzing and optimizing interfaces with other operators and regulatory authorities (RegTP)
- Defining and implementing the automated interface to the in-house customer service system
- Analyzing and defining operating concepts and service level agreements
Summary
- PMI-certified Senior Project Manager
- Many years of experience leading international IT rollout and migration projects at the interface between business and IT
- Proven expertise in information security and data protection
Languages
English
AdvancedGerman
ElementaryFrench
ElementaryEducation
University of Hamburg
Diploma in Computer Science · Computer Science · Hamburg, Germany
Certifications & licenses
Data Protection Consultant according to VdS 3477
VdS
IT Service Management Consultant according to ITIL
EXIN
Information Security Consultant according to VdS 3476
VdS
Data Protection Auditor
Bitkom
Data Protection Officer
RA Stephan Hansen-Oest
IT Consultant
BVSI
IT Security Officer according to ISO/IEC 27001/27002 and BSI Basic Protection
Bitkom
Product Owner
Project Management Professional
Project Management Institute
Requirements Engineer
IREB
Scrum Master
Scrum Alliance
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