Klaus Rheinwald
Project Manager for Microsoft Dynamics Implementation
Experience
Project Manager for Microsoft Dynamics Implementation
team energie GmbH & Co. KG
- Coordination of internal and external stakeholders
- Planning and managing requirements definition
- Management of internal staff and external partners
- Reporting to steering committee (C-level)
External Data Protection and Information Security Officer
Various Corporations, SMEs, and Start-ups
- Development of data protection and IT security strategy (TOM)
- Advising on data protection regulations
- Reviewing data processing agreements
- Conducting data protection impact assessments
- Liaison with supervisory authorities and other stakeholders
Management Consultant for Data Protection and Information Security
Mobene GmbH & Co. KG Unternehmensgruppe
- Reviewing and implementing requirements of BSI-KritisV and EU GDPR
Project Manager for ERM Implementation
Raffinerie Heide GmbH
- Coordination of internal and external stakeholders
- Planning and managing development, testing, and go-live
- Management of internal staff and external partners
- Reporting to steering committee (C-level)
- Responsible for project budget (€1.8M)
General Contractor for Real-Time 3D Visualization Development
Red Bull North America
- Developed an application for real-time 3D visualization and analysis of the Wingsuit race 'Red Bull Aces'
Project Manager PLM/ERM Interface
Abu Dhabi MAR GmbH
- Specification of requirements with internal and external stakeholders
- Planning and management of development, testing and go-live
- Coordination of internal staff and external partners
- Reporting to the steering committee (C-level)
- Responsibility for the project budget (1.2 MEUR)
Project Manager for Credit Management Software Implementation
Deutsche BP AG
- Specification of requirements with internal and external stakeholders
- Planning and management of development, testing and rollout
- Estimation and monitoring of schedules and budgets
- Coordination of internal staff and external partners
- Reporting to the steering committee (C-level)
- Responsibility for the project budget (8 MUSD)
Project Manager SAP Migration
Aral Direkt GmbH, Deutsche BP AG
- Specification of requirements with internal and external stakeholders
- Planning and management of development, testing and rollout
- Estimation and monitoring of schedules and budgets
- Coordination of internal and external suppliers
- Controlling and reporting on project progress and budget
- Reporting to the steering committee (C-level)
- Responsibility for the project budget (4 MUSD)
Project Manager CRM
cablecom GmbH
- Coaching the internal project manager on the design and implementation of intelligent call routing for the customer contact center
- Mapping of business processes
- Technical architecture
- Time and budget planning
Project Manager CRM
AOL Deutschland Service Operations GmbH & Co. KG
- Analysis, design, tendering and implementation of a multi-channel routing solution for voice, email and chat based on Pega CRM
- Conducting the tender and vendor selection
- Planning and management of development, testing and go-live
- Estimation and monitoring of schedules and budgets
- Coordination of internal and external suppliers
- Controlling and reporting on project progress and budget
- Reporting to the steering committee (C-level)
- Responsibility for the project budget (1 MUSD)
Management Consultant - Compliance
Aral Direkt GmbH
- Defined and implemented processes for project management, IT service management and software development
- Introduced disaster recovery and business continuity based on COBIT standards for SOX compliance
Management Consultant - Platform Selection
DSF Deutsches SportFernsehen GmbH
- Conducted a study to select and implement a voice platform for tele-voting
Project Manager, Solution Architect - Call Center Technologies
O2 (Germany) GmbH & Co. OHG
- Led the implementation of a workforce planning system for the company's call centers
- Led the rollout of an advanced host-based router between the networked call centers
- Conducted a feasibility study for introducing and integrating an automated email tool
- Conducted a feasibility study on using location-based services for the design and implementation of the user help call center
- Conducted a feasibility study to optimize outbound planning
- Led the upgrade of the networked call center infrastructure
Solution Architect - Number Portability
HanseNet Telekommunikation GmbH
- Validated and optimized the existing system
- Analyzed and optimized interfaces to other operators and the regulatory authority (RegTP)
- Defined and implemented the automated interface to the in-house customer support system
- Analyzed and defined the operating concept and SLA
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (8 years), Energy (4 years), Telecommunication (4 years), Banking and Finance (2 years), Media and Entertainment (1.5 years), and Aerospace and Defense (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (17 years), Project Management (10.5 years), Legal (8 years), Customer Service (4 years), Finance (2 years), and Product Development (0.5 years).
Summary
- PMI-certified Senior Project Manager
- Many years of experience in managing international IT implementation and migration projects bridging business and IT
- Proven expertise in information security and data protection
Skills
Industries
- Telecommunications
- Petroleum Trading
- Oil Refinery
- Banks
- New Media
- Breweries
- Shipbuilding
- Aviation
- Automotive
Organizations
- Society For Informatics
- Project Management Institute
- Hamburg Data Protection Society
- Triple Nine Society
Languages
Education
University of Oldenburg
Diploma of Advanced Studies · IT Law (Data Protection, Internet and IT Contract Law) · Oldenburg, Germany
University of Hamburg
Diploma in Computer Science · Computer Science · Hamburg, Germany
Certifications & licenses
Product Owner
Certified Data Protection Consultant according to VDS 3477
VDS
Certified IT Service Management Consultant according to ITIL
EXIN
Certified Information Security Consultant according to VDS 3476
VDS
Certified Data Protection Auditor
Bitkom
Certified Data Protection Officer
RA Stephan Hansen-Oest
Certified IT Consultant
BVSI
Certified IT Security Officer according to ISO/IEC 27001/27002 and BSI IT Baseline Protection
Bitkom
Certified Project Manager
Project Management Institute
Certified Requirements Engineer
IREB
Certified Scrum Master
Scrum Alliance
Profile
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