Thorsten Müller
COO Chief Operating Officer, Aviation Supplier
Experience
COO Chief Operating Officer, Aviation Supplier
interprocon.com
- Operational responsibility for the company (customer management, delivery performance)
- Crisis and change management
- Closure or relocation of a production site
- Making personnel decisions
- Leading, developing and motivating teams
- Budget responsibility
Interim Head of Supply Chain Customer Demand Management (SCM)
interprocon.com
- Assumed leadership of the customer management team (10 people) in SCM
- Realigned the department as part of the SCM reorganization, including defining roles, documenting processes and detailing interfaces
- Integrated the Order Administration area into the SCM organization
- Implemented necessary recovery measures within SCM to restore customer satisfaction
- Realigned the AOG service
Result: Stabilized customer relationships and organization, integrated new employees and the site in Turkey, standardized workflows and processes
Project Manager for Inverter R&D Technology Development Powerboost I
interprocon.com
- Led interdisciplinary project teams in mechanics, electrical and software development
- Responsible for cost, schedule & quality (based on SAP ppm)
- Tracked work packages (using Jira, Confluence)
- Status reporting to CTO & program management
- Additional project: responsible for network filters and power grid feed-in quality
Result: Stabilized project operations, reset budget and schedule planning upon taking over the project, maintained the set budget and timeline
Project Manager Joint Improvement Plan (JIP)
interprocon.com
- Led interdisciplinary project teams
- Acted as interface to the OEM and its stakeholders
- Personally managed a Transfer of Work project including engineering redesign
- Established a process for systematic root cause analysis and resolution of operational issues
- Developed a process with the OEM to use alternative raw materials during shortages
Result: Stabilized operational performance through process optimizations in raw material use, implemented a ToW, introduced a systematic root cause analysis and problem resolution
Interim Head of Supply Chain Customer Demand Management (SCM)
interprocon.com
- Assumed leadership of the customer management team (12 people) in SCM
- Realigned the department as part of the SCM reorganization
- Developed and took responsibility for relevant KPIs
- Implemented necessary recovery measures in SCM and interfaces to meet customer requirements
- Integrated information and data flows of a foreign production site and its products into customer communication
Result: Stabilized customer relationships and organization, integrated new employees and the site in Turkey, standardized workflows and processes
Head of Operations
interprocon.com
- Reduction of properties
- Leasing the properties without need for redesign
- Focusing on one logistics location and one production site
Result: New space concept considering the required building services for logistics and production, saving EUR 1.5M
Freelance Interim Manager & Consultant
interprocon.com
- Operations, supply chain management, production
- Project management
- Process & change management
Head of Operations
interprocon.com
- New production space concept
- Value stream-based material flow
- Insourcing of the paint shop
- Functional reorganization
- Relocation
Result: Reduction of production sites, 30% lead time reduction, productivity increase, saving EUR 500k
Head of Operations
interprocon.com
- Development and implementation of new joining technology
- Adapted manufacturing process reducing external extended workstations
- Standardized production, customer customization in the last operation
Result: Lead time reduced by 50%
Head of Operations
interprocon.com
- Using SAP data for a KPI system in production
- KPI-based management in production through performance dialogues
Result: Reduction of manual effort in collecting KPIs
Head of Production
interprocon.com
- Setup of a continuous improvement (KVP) team in production
- Introduction of autonomous work teams (where project business applies)
Result: Sustainable implementation of continuous improvement (KVP), agreement with employee representation to work in autonomous teams, reduction of production time by up to 20% with increased employee motivation
Head of Operations, Retrofit/BFE Business Unit
Diehl Aviation Hamburg GmbH / Diehl Comfort Modules GmbH
SGF Production Manager
interprocon.com
- Setting up an in-house operations organization after reorganization within the sub-group (developing strategic business units)
- Developing required processes tailored to retrofit needs (derived from OEM processes)
- Stabilizing the organization and further developing employees
Result: Built an organization with 175 employees, developed the organization to handle revenue increase >100%
Production Manager
interprocon.com
- Analysis of inventory and control methodology for production
- Conversion of the control methodology
- Use of a heijunka-leveling dialog across disciplines (logistics, production control, production)
Result: Reduced work in progress by 60%
Production Manager
interprocon.com
- Building an interdisciplinary team for production support (AV, control, production, logistics, quality, SCM)
- Establishing an organization to implement immediate and sustainable long-term measures
- Setting up a quality circle
Result: Reduced workload at the interfaces between departments supporting production
Head of Production A330/A380
Diehl Aviation Hamburg GmbH / Diehl Comfort Modules GmbH
Senior Programme Manager A380
Diehl Aviation Hamburg GmbH / Diehl Comfort Modules GmbH
Engineering Version Manager A380
Diehl Aviation Hamburg GmbH / Diehl Comfort Modules GmbH
Design Engineer A330/A340
Labinal GmbH
Design Engineer
ARI-Armaturen GmbH & Co KG
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Aerospace and Defense (20 years), Manufacturing (13 years), Transportation (4.5 years), Energy (1 year), Automotive (0.5 years), and Real Estate (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (18 years), Project Management (11.5 years), Operations (11 years), Production (10.5 years), Supply Chain Management (6 years), and Quality Assurance (2 years).
Summary
- Expert in leadership, process and project management who brings employees along and creates sustainable change.
- Setting up and leading operational units with 175 employees and managing a structured production ramp-up, supported by Lean and Six Sigma methods.
Skills
Expert In Leadership, Project & Process Management
Roles: Head Of Operations, Production, Supply Chain Or Similar
Change Management That Drives Sustainable Change With Employees
Focus On Execution, Making Change Visible
Optimizations Supported By Lean Management And Six Sigma
Industries: Aviation & Aerospace, Mechanical & Plant Engineering, Wind Energy
Ms Office
Ms Project
Jira
Confluence
Catia V5
Erp System Foss
Sap R/3 Mm
Sap 4hana
Sap Ppm
Teamcenter
Power Bi
Languages
Education
Master of Business Administration, part-time · Project and process management
Handelskammer Hamburg
Certified Technical Business Administrator (IHK) · Hamburg, Germany
Carl-Severing-Berufskolleg Bielefeld
State-certified Technician – Mechanical Engineering · Mechanical Engineering · Bielefeld, Germany
Certifications & licenses
Six Sigma Executive Green Belt Lean Champion
Lean Training LTT Lufthansa
Lufthansa
Lean Training for Managers
lumics Academy
Certified Project Management Professional (GPM) IPMA Level D
Lean Management Seminar
Nordmetall Summer School of Management
Profile
Frequently asked questions
Do you have questions? Here you can find further information.
Where is Thorsten based?
What languages does Thorsten speak?
How many years of experience does Thorsten have?
What roles would Thorsten be best suited for?
What is Thorsten's latest experience?
What companies has Thorsten worked for in recent years?
Which industries is Thorsten most experienced in?
Which business areas is Thorsten most experienced in?
Which industries has Thorsten worked in recently?
Which business areas has Thorsten worked in recently?
What is Thorsten's education?
Does Thorsten have any certificates?
What is the availability of Thorsten?
What is the rate of Thorsten?
How to hire Thorsten?
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
Similar Freelancers
Discover other experts with similar qualifications and experience
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a COO Chief Operating Officer, Aviation Supplier
Nearby freelancers
Professionals working in or nearby Hamburg, Germany
