Hardik Sharma - HR Project Manager

Recommended expert

Wiesbaden, Germany

Experience

Jan 2025 - Present

1 year 1 month

Germany

HR Project Manager

Musashi Europe

Support the HR Director in planning and executing HR project & transformation initiatives across multiple European entities, focusing on process optimization, governance alignment, and capability enhancement.
Lead cross-functional project streams related to operating model redesign, workflow improvement, and HR systems/process harmonization.
Enable executive decision-making through structured analysis, project documentation, and consolidated reporting aligned with senior leadership forums.
Coordinate with HRBPs and operational leaders to ensure change readiness, communication alignment, and consistent implementation across functions.
Drive data-backed improvement tools, increasing process efficiency and transparency across HR processes.
Act as an internal advisor, supporting leadership workshops, stakeholder alignment, and cross-site collaboration.

Aug 2021 - Mar 2024

2 years 8 months

People Manager

Amazon

Lead and managed multiple teams of 40 associates; introduced performance scorecards and coaching cadence that increased average individual productivity by 15% and decreased voluntary attrition by ~6% year-on-year.
Reengineered core operating procedures and handoffs to reduce average turnaround time by 9% and first-contact resolution gaps by ~11%.
Delivered improvements in external satisfaction (customer/partner) by 7% and internal stakeholder satisfaction by 14% through SLA clarity and escalation governance.
Launched Lean/continuous improvement sprints reducing project delays by 15% and lowering rework rates by ~12%.
Built governance for KPIs and dashboards that increased data visibility and improved decision speed; contributed to ~18% improvement in measured performance outcomes across the organization.
Partnered with Tech & Program teams to standardize processes across sites, improving consistency and reducing variance in key metrics by ~20%.

Jul 2019 - Jul 2021

2 years 1 month

Link Team Leader, HR

Concentrix

Drove customer insights and market research initiatives to enhance service delivery and raise customer satisfaction by 6%.
Managed end-to-end project lifecycles using data analytics to improve resource allocation and operational efficiency.
Implemented strategies to reduce costs by 30%, leveraging insights to optimize customer support offerings across the EMEA region.

Jan 2017 - Jul 2019

2 years 7 months

Bilingual Rep

Concentrix

Drove customer insights and market research initiatives to enhance service delivery and raise customer satisfaction by 6%.
Managed end-to-end project lifecycles using data analytics to improve resource allocation and operational efficiency.
Implemented strategies to reduce costs by 30%, leveraging insights to optimize customer support offerings across the EMEA region.

Jan 2016 - Dec 2016

1 year

Team Leader

SAP EAN Technologies Pvt. Ltd.

Led and empowered a team of 25 German-speaking sales executives, driving strategic initiatives that surpassed financial goals.
Championed European market expansion, identifying and capturing key growth opportunities.

Summary

HR Project, Transformation & People Operations Leader (10+ yrs) driving organisational change, process optimisation, and multi-site project delivery across Europe and Asia.

Key Strengths & Achievements

Multi-site HR transformation: Supported Europe-wide HR programs including organisational redesign, capability uplift, process harmonisation, and PMO governance.
Executive-level impact: Delivered structured reporting, workforce analyses, and decision-ready insights used by HR Director, Plant Heads & CXO-level leadership.
Change & stakeholder management: Facilitated alignment across 4 countries, 6+ functions, and multiple senior stakeholders; experience collaborating with Works Council.
Large-team leadership: Managed 34-member team at Amazon and 10-member team at Concentrix with measurable improvements in productivity, quality, restructuring and customer experience.
Process optimisation results: Improved turnaround time by 9%, uplifted service quality by 7%, and reduced operational delays by 15%+ through Lean-based interventions.
Cross-functional project delivery: Drove HR, operations, and transformation initiatives involving analytics, SOP redesign, training programs, and workflow improvement.