Florian Losert
Senior Business Development Mangager
Experience
Mar 2022 - Feb 2023
1 year Berlin, Germany
Managing Director
CHECK24 Vergleichsportal Möbel GmbH
Part of the CHECK24 group and a German B2C eCommerce platform in the areas of furniture, baby & toddler articles, and toys. Responsible for a product division with an annual turnover of approx. €30 million.
- Management of interdisciplinary and international teams of approx. 20 people including team leads in the areas of sales and account management, vendor management, financial controlling and accounting, content management, call center
- Definition and monitoring of overarching company and team goals regarding the improvement of customer satisfaction as well as the expansion of the product offerings count, price competitiveness and conversion rates
- Regular coordination and alignment of company goals with the Group Management Board
- Development and multi-platform marketing of a new product from whiteboard to sales in the mid-single-digit million range within one year
- Negotiations with key partners regarding commissions, portfolio breadth and price competitiveness, improvement of operational processes and technical implications
- Improvement of the overall financial reporting structure
- Team development and coachings
Apr 2021 - Feb 2022
11 months Berlin, Germany
Managing Director
CHECK24 Vergleichsportal Ärzte GmbH
Part of the CHECK24 group and B2C platform for medical services like eye lasering and aesthetic surgery. Responsibility for the commercial area of the product division with an annual turnover of approx. €6 million.
- Management of interdisciplinary teams of approx. 20 people including team leads in the areas of key account management, sales, accounting and two internal call centers
- Strong expansion of existing partnerships through intensive marketing campaigns, partner acquisition activity and new partner success strategies
- Significant improvement of the customer journey through the implementation of an appointment booking engine and the development of external APIs for the technical connection of existing partners
- Establishment of a reporting structure for the permanent monitoring and improvement of relevant company KPIs (CVO, customer satisfaction, etc.) and the derivation of corresponding team targets
Mar 2019 - Mar 2021
2 years 1 month Berlin, Germany
Head of Department Business Development
CHECK24 Vergleichsportal Ärzte GmbH
- Management of interdisciplinary teams of approx. 12 people including team leads in the areas of key account management and one internal call center
- Hiring and developing teams of key accounting, sales and customer care to assure a sustainable 50% YoY growth
- Optimization of the customer journey from page entry to after-sales and implementation of new frontend and backoffice features to improve customer satisfaction, conversion rates and call center efficiency
- Acquisition and management of the most relevant key leads
Jun 2016 - Feb 2019
2 years 9 months Munich, Germany
Inhouse Consultant
CHECK24 Vergleichsportal GmbH
Fintech:
- Implementation of the European overnight and time deposit system and former multi-banking features
- Acquisition of European partner banks
Insurtech:
- Central process and infrastructure optimization related to internal and external data exchange with connected insurance companies
- Digitization of application forms and processes
- Extensive analysis of insurance markets and customer target groups
Travel:
- Design and implementation of extensive back office optimizations
- Conception of a feature for rating airlines
Else:
- Project management for the group-wide implementation of the EU GDPR
- Project management coach
Feb 2016 - May 2016
4 months Munich, Germany
Intern Strategic Management Consultant
Mücke, Sturm & Company
Consulting boutique with specialization in digitalization and industry focus on the Telco sector.
- Development of a technical data security concept for a newly conceptualized connected home ecosystem
- Detailed analysis of pay TV broadcasters and TV operators in Germany regarding market shares, market development and business models
May 2014 - Dec 2015
1 year 8 months Munich, Germany
Co-Founder
Soulchef UG (haftungsbeschränkt)
Delivery service for high quality fitness food. The customer decides according to the individual athletic goal from a selection of weekly changing dishes.
- From whiteboard to market in 15 months
- Around 740 customers with 73% repeating purchases
- Several references in Women's Health, Shape, runnersworld.de, trainingsworld.com
Feb 2012 - Sep 2012
8 months Stuttgart, Germany
Intern Corporate Quality Management
Dr. Ing. h.c. F. Porsche AG
The central quality department is particularly concerned with field data analysis of problem cases, preventive QA in prototyping, and troubleshooting.
- Fault analysis and correction within the chassis manufacturing of a supplier
- Execution and evaluation of a statistic field data analysis
- Measurement supervision of a pilot production vehicle
Mar 2007 - Jul 2008
1 year 5 months Wertheim am Main, Germany
CNC-Milling Specialist
Brand GmbH & Co KG
One of the world's leading companies for high-quality laboratory equipment. Employed as a precision mechanic and CNC technician for the production of prototypes and manufacturing equipment.
Sep 2003 - Feb 2007
3 years 6 months Wertheim am Main, Germany
Apprenticeship (Industrial Mechanic)
Brand GmbH & Co KG
Summary
As a managing director for building digital business models, I am familiar with market analyses, deriving potential business models, implementing initial MVPs and building the necessary interdisciplinary teams to do so.
While achieving past results, I have made it part of my DNA to always take the customer's perspective and not compromise. I believe in pragmatic and efficient approaches, A-B testing and data-driven decision-making as well as enthusiastic, enabled teams to build a foundation for scaling from scratch.
Languages
German
Native
English
Advanced
Spanish
Advanced
Education
Oct 2014 - Jun 2015
University of South Wales
Master of Science · Business Management & Entrepreneurship · United Kingdom · 1.7
Oct 2013 - Jun 2015
Munich University of Applied Sciences
Master of Arts · International Business Strategy & Innovation · Germany · 1.7
Oct 2009 - Jun 2013