Dagim T.
Operations Manager
Experience
Nov 2025 - Present
1 monthOperations Manager
ANVIL Consulting PLC
- Manage day-to-day tech team operations
- Ensure team members submit accurate timesheets weekly
- Manage the admin assistant by assigning tasks, ensuring cross-functional processes run smoothly, and monitoring task completion
- Create and provide oversight to SOPs in the Product and Technology departments
- Help manage testers in the testing of the product on a daily basis
- Manage the client support team, ensuring adherence to SLA standards and client satisfaction
- Support in handling tech-related access issues such as ensuring Stripe integration works and solving tech problems for new subscribers
Aug 2024 - Jan 2025
6 monthsTech & Client Experience Manager
Kingdom Growth Engine
- Manage day-to-day tech team operations
- Ensure team members submit accurate timesheets weekly
- Manage the admin assistant by assigning tasks, ensuring cross-functional processes run smoothly, and monitoring task completion
- Create and provide oversight to SOPs in the Product and Technology departments
- Help manage testers in the testing of the product on a daily basis
- Manage the client support team, ensuring adherence to SLA standards and client satisfaction
- Support in handling tech-related access issues such as ensuring Stripe integration works and solving tech problems for new subscribers
Dec 2022 - May 2024
1 year 6 monthsDevelopment Manager
ECatalyst
- Research developmental, legal and financial aspects of proposals
- Come up with Theory of Change for projects
- Research possible partnership schemes nationally and internationally
- Provide one on one business development support
- Deliver training sessions for incubated entrepreneurs
- Follow up incubated businesses and startups
- Cohort management
- Handle operational tasks
Nov 2021 - Feb 2025
3 years 4 monthsProduct Manager
Lattice Technologies
- Made research to identify customer preference and industry standards to identify proper design philosophies and trends
- Was responsible for designing and presenting prototypes
- Developed a design library to be used in the company products
- Served as project manager for design intensive projects
- Was responsible for production of prototypes and client presentations
- Made researches for design decisions for customised websites
- Developed UI/UX designs for the development team to execute in custom websites development
- Responsible to clientside design inputs and requirements in ideation processes and discussions
- Wrote user-stories, designed prototypes and made UI/UX suggestions for project proposals
- Made use of bubble.io to develop a rental SAAS website
Aug 2018 - Nov 2021
3 years 4 monthsProduct Owner
Ahoon Studies PLC
- Designed and developed multiple profile websites using WordPress
- Involved as a product designer in two mobile app developments
- Responsible for product related decisions in LMS projects
Summary
I am a dynamic professional with a multifaceted background, combining engineering excellence, strategic acumen, and a deep-seated commitment to driving positive social change.
With a passion for innovation coursing through my veins, I am poised to inject fresh perspectives into mission-driven endeavors.
Languages
Amharic
NativeEnglish
AdvancedGerman
ElementaryEducation
Oct 2021 - Jun 2023
Ethiopian Graduate School of Theology
Master's Degree · Development Studies · Ethiopia
Oct 2014 - Jun 2019
Addis Ababa University
Bachelor's Degree · Mechanical Engineering · Addis Ababa, Ethiopia
Certifications & licenses
School Of Climate Change 2024
Oxford Cl imate Society
Data Analytics: Foundations
Green Innovation Lab Tot
Reach for Change Ethiopia
Visual Elements Of User Interface Design
CalArts
Project Management
Udemy
Business Readiness
R4C Ethiopia
Basics Of Private Public Partneship
YALI
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