Dagim T. - Operations Manager

Ethiopia

Experience

Nov 2025 - Present

2 months

Operations Manager

ANVIL Consulting PLC

Manage day-to-day tech team operations
Ensure team members submit accurate timesheets weekly
Manage the admin assistant by assigning tasks, ensuring cross-functional processes run smoothly, and monitoring task completion
Create and provide oversight to SOPs in the Product and Technology departments
Help manage testers in the testing of the product on a daily basis
Manage the client support team, ensuring adherence to SLA standards and client satisfaction
Support in handling tech-related access issues such as ensuring Stripe integration works and solving tech problems for new subscribers

Aug 2024 - Jan 2025

6 months

Tech & Client Experience Manager

Kingdom Growth Engine

Manage day-to-day tech team operations
Ensure team members submit accurate timesheets weekly
Manage the admin assistant by assigning tasks, ensuring cross-functional processes run smoothly, and monitoring task completion
Create and provide oversight to SOPs in the Product and Technology departments
Help manage testers in the testing of the product on a daily basis
Manage the client support team, ensuring adherence to SLA standards and client satisfaction
Support in handling tech-related access issues such as ensuring Stripe integration works and solving tech problems for new subscribers

Dec 2022 - May 2024

1 year 6 months

Development Manager

ECatalyst

Research developmental, legal and financial aspects of proposals
Come up with Theory of Change for projects
Research possible partnership schemes nationally and internationally
Provide one on one business development support
Deliver training sessions for incubated entrepreneurs
Follow up incubated businesses and startups
Cohort management
Handle operational tasks

Nov 2021 - Feb 2025

3 years 4 months

Product Manager

Lattice Technologies

Made research to identify customer preference and industry standards to identify proper design philosophies and trends
Was responsible for designing and presenting prototypes
Developed a design library to be used in the company products
Served as project manager for design intensive projects
Was responsible for production of prototypes and client presentations
Made researches for design decisions for customised websites
Developed UI/UX designs for the development team to execute in custom websites development
Responsible to clientside design inputs and requirements in ideation processes and discussions
Wrote user-stories, designed prototypes and made UI/UX suggestions for project proposals
Made use of bubble.io to develop a rental SAAS website

Aug 2018 - Nov 2021

3 years 4 months

Product Owner

Ahoon Studies PLC

Designed and developed multiple profile websites using WordPress
Involved as a product designer in two mobile app developments
Responsible for product related decisions in LMS projects

Summary

I am a dynamic professional with a multifaceted background, combining engineering excellence, strategic acumen, and a deep-seated commitment to driving positive social change.

With a passion for innovation coursing through my veins, I am poised to inject fresh perspectives into mission-driven endeavors.