Claudia Jenz
Product Owner (equiv. SAFe Essential level)
Experience
Aug 2024 - Jan 2025
6 monthsProduct Owner (equiv. SAFe Essential level)
- Requirements management
- Quality assurance
- Risk management
- Designing a long-term service roadmap
- Backlog management (Azure DevOps)
- Release planning in coordination with product-related services
- Specification of epics, features and user stories
- Conducting workshops for requirement gathering and alignment with stakeholders
- Interface modeling
- Establishing interfaces to external systems
- Weekly management reporting
- Creating decision templates
Aug 2023 - Jun 2024
11 monthsOKR Coach
- Co-designing, introducing and further developing OKR as a management system
- Coaching on defining top-level objectives and key results
- Conducting department-specific OKR workshops
- Establishing reporting structures and routines
Aug 2022 - Dec 2023
1 year 5 monthsAgile Coach, Project Manager (RTE equiv. SAFe Essential level)
- Co-designing, introducing and further developing a collaboration model for multiple agile teams with cross-team quarterly planning, as part of a restructuring project across all organizational units
- Mentoring and coaching Product Owners & Epic Owners, agile methodology training
- Design Thinking workshops, introduction of Management 3.0 tools such as value stories, Kudo cards, celebration grid
- Agile Leadership workshops
- Co-designing future organizational development, business and process analysis, building an organizational manual to map the company architecture, developing a business architecture blueprint (TOGAF), business process modeling
Feb 2022 - Jul 2022
6 monthsEnterprise Agile Coach (equiv. SAFe Portfolio level)
- Involved in design and responsible for implementing a customer-specific scaled agile organizational form as part of a transformation project at a leading energy provider to establish agile ways of working in over 20 teams
- Including leadership training, Product Owner onboarding and mentoring, team workshops, building and leading the Agile Coaching chapter
Jan 2022 - Present
3 years 7 monthsPaphos, Cyprus
Co-Founder, Managing Director
CMJ Forward Consulting
- CMJ Forward is my boutique consulting firm for lean-agile consulting, coaching and training.
- As an Enterprise Agile Coach, I worked, among others, on behalf of a strategy consulting firm and supported the introduction of a new organizational form for 21 teams in a scaled agile environment.
- In another project, I took on the role of project manager and PO coach in an agile restructuring project with nine teams.
- The successful introduction of OKRs as a management framework formed the finale.
May 2021 - Nov 2021
7 monthsAgile Coach/ Agile Architect (equiv. SAFe Portfolio level)
- Coaching enterprise and solution architects in the context of SAFe implementation
- Establishing agile working with Kanban boards
- Translating architecture principles and modeling in ArchiMate
- Enterprise architecture according to TOGAF
- Integrating architecture into PI plannings
- Facilitating workshops to derive an enterprise architecture vision and an EA mission statement
May 2021 - Jun 2021
2 monthsAgile Coach (SAFe Large Solution level)
- Assessing the maturity of the SAFe implementation and deriving recommendations for action
- Focus on DevOps, continuous integration, continuous delivery, continuous deployment and agile architecture principles
Oct 2020 - Sep 2021
1 yearAgile Coach (Scrum team level)
- Agile coaching, supporting the Scrum Master and mentoring the Product Owner in an agile pilot project
- Agile development of an app
- Deriving recommendations for establishing multiple agile teams and introducing SAFe
Sep 2020 - Apr 2021
8 monthsAgile Coach, RTE (SAFe Portfolio level)
- Methodical guidance and support in expanding SAFe in a European authority
- Establishing the dual operating model
- Assisting in creating a Lean Agile Center of Excellence (LACE) with remote training and coaching of internal change agents
- Providing a business agility self-assessment
- Team readiness assessment
- Value stream identification workshops
- Business and process analysis
Jul 2020 - Sep 2020
3 monthsAgile Coach (SAFe Essential level)
- Supporting the introduction of SAFe
- Focus on value stream and Agile Release Train (ART) identification to derive team structure through workshops
Sep 2019 - Dec 2021
2 years 4 monthsStuttgart, Germany
Senior Technology Advisor, Agile Coach and Trainer
BearingPoint
- As a technology advisor and agile coach, I mainly supported clients in the public sector and finance/insurance area to master their digital transformation, establish agile scaling frameworks and make agile software development projects successful.
- I also taught SAFe courses like Leading SAFe and SAFe Release Train Engineer as a trainer at the CIO Advisory - Agile Academy.
Sep 2019 - Apr 2020
8 monthsAgile Coach, Release Train Engineer (SAFe Portfolio level)
- Methodical support and guidance in implementing SAFe in a European authority
- Mentoring the internal RTE and coaching the program manager, e.g., in developing a vision for the Agile Release Train, onboarding and coaching product owners and product managers, backlog management and tool training (Azure DevOps)
- Advising on the development of epics and features for solution development
- Facilitating design thinking workshops
Mar 2019 - Jun 2019
4 monthsConsultant
- Modernizing IT system documentation and IT process documentation
- Migration to and training on a unified modeling tool
- Designing an enterprise architecture metamodel based on TOGAF
- Supporting the harmonization of modeling processes
- ArchiMate and BPMN modeling
- Business and process analysis
Apr 2018 - Jul 2019
1 year 4 monthsAgile Leadership (mainly team level)
- Applying agile leadership principles
- Practical use of Management 3.0 tools like Kudo cards, personal maps, delegation board, value stories
- Conducting workshops, e.g., to identify team values, delegation poker to develop a delegation board
May 2017 - Sep 2019
2 years 5 monthsMannheim, Germany
External Lecturer
Duale Hochschule Baden-Württemberg
- As an external lecturer in the Business Informatics program, I taught the courses Algorithms and Data Structures, System Analysis and Design, as well as Project Management Case Study – first in English, later also in German.
- I was also responsible for exams and supervising seminar papers.
Feb 2017 - Aug 2017
7 monthsProject Manager, Analyst
- Introducing the modeling tool Innovator at the client including building a pilot model to map the application landscape and processes.
- Taking over project management, requirement gathering, coordination of internal stakeholders, conducting workshops and webinars, supporting model building and creating a customized modeling manual.
- Main contact for the client and link between the business unit, sales and product development.
Nov 2016 - Aug 2019
2 years 10 monthsNuremberg, Germany
Managing Consultant
MID GmbH
- As a managing consultant, I led a ten-person consulting team focused on software lifecycle management and agile consulting.
- At the same time, I was active in projects myself, e.g., in a large-scale enterprise architecture management project.
- I gained in-depth experience in agile software development (Scrum) as well as in applying agile leadership (Management 3.0).
Nov 2016 - Oct 2017
1 yearBusiness Analyst, Scrum Master (equiv. SAFe Essential level)
- Supporting an agile development team
- Preparing and moderating Scrum events
- Coordinating impediments with product owners and clarifying as needed
- Coordinating with other teams and in the Scrum Master community of practice
- Backlog management and Jira maintenance
- Agile requirement management
- Requirement analysis
- UML modeling
- Impact analysis of change requests
- Business and process analysis
- Creating solution proposals
Feb 2016 - Oct 2016
9 monthsProject Manager, Analyst, Tester (Product Owner equiv. SAFe Essential level)
- Leading the extension of the ERP system with an EDI-compliant invoicing solution.
- Responsible for international requirements analysis, creating technical specifications, interface coordination with the development team, conducting consistency checks and overseeing and supporting the international rollout.
Jun 2015 - Oct 2015
5 monthsGreece
Expat. Consultant, Coach
- Building and enabling two international support teams during a secondment in Greece.
- Conducting training and coaching on ITIL, database use and specification creation.
- Supporting team processes, testing and change management.
- Coordinating interfaces with internal IT and business units in Germany.
Jun 2015 - Sep 2015
4 monthsThessaloniki, Greece
Inhouse Consultant
Lidl Greece (Lidl Hellas & Co.)
- During my secondment, I was a trainer and consultant significantly involved in setting up the competence center.
- I coached teams, onboarded new employees and conducted hands-on training.
- I was also the subject matter expert for accounting systems responsible for risk management of potential problem situations.
Feb 2014 - Oct 2014
9 monthsProject Manager, Analyst, Tester (Product Owner equiv. SAFe Essential level)
- Implementing an ERP add-on to ensure compliance with EU Directive 2011/7/EU on country-specific payment terms.
- Responsible for consolidating international requirements, creating functional specifications, UX concepts and coordinating with business units and IT teams.
- Pilot testing and go-live support.
Jan 2014 - Oct 2016
2 years 10 monthsNeckarsulm, Germany
Inhouse Consultant
Lidl International
- In the international IT project organization, I was responsible along the entire software lifecycle in a PO-like role for specific billing and administration systems.
- I led international software development projects, managed external service providers, supported audit processes with auditors and took on classic business analysis tasks.
Feb 2013 - Oct 2013
9 monthsSubproject Manager, Analyst, Tester
- Reorganizing invoicing to reduce processing effort for 15,000 transactions per month including digital signature, verification and SAP FI posting, complying with legal requirements and ensuring audit compliance.
- Responsible for requirements gathering, specification, coordination with development and test teams as well as communication with auditors and business units during the national rollout.
Jun 2011 - Dec 2013
2 years 7 monthsNeckarsulm, Germany
Inhouse Consultant
Lidl Germany (Lidl Dienstleistung GmbH & Co. KG)
- As an inhouse consultant in the IT project organization for merchandise management systems, I was the contact person for central administration systems (e.g., invoice verification, monthly/year-end closing, reporting).
- In a PO-like role, I was responsible for the modules used in the in-house ERP system at headquarters.
Oct 2008 - May 2011
2 years 8 monthsLudwigsburg, Germany
Assistant
Institute for Quality Management (IQM)
- My tasks as assistant to the managing director included secretarial work as well as preparing and supporting client workshops with a focus on Six Sigma, TPS, Lean and Kanban.
Summary
"I accompany organizations in mastering complex changes successfully – where technology, strategy and corporate culture meet. Whether in agile transformation programs, building adaptive organizations or implementing scalable IT solutions: I bring clarity to complex projects, structure to ambitious goals and energy to execution – as a sparring partner, coach, trainer or hands-on doer. With a clear focus on what matters and a passion for sustainable results, I help companies position themselves to be future-proof, resilient and innovative."
Languages
German
NativeEnglish
AdvancedFrench
Elementary Education
Jul 2014 - Jul 2014
University of Ontario Institute of Technology
Master of Business Administration · Strategic Management · Canada
Sep 2013 - Feb 2016
Graduate School Rhein-Neckar Mannheim
Master of Business Administration · IT Management · Mannheim, Germany
Sep 2007 - May 2011
Ruprecht-Karls-Universität Heidelberg
Bachelor of Science · Medical Informatics · Heidelberg, Germany
Certifications & licenses
Certified SAFe® Release Train Engineer
Scaled Agile Inc.
Scaled Professional Scrum
Scrum.org
TOGAF® 9 Foundation
The Open Group
Certified OKR Coach
Workpath
Certified SAFe® Program Consultant
Scaled Agile Inc.
Certified Management 3.0 Foundation
Management 3.0
Certified SAFe® Architect
Scaled Agile Inc.
Certified SAFe® Product Owner/Product Manager
Scaled Agile Inc.
Certified Agile Leadership I
Scrum Alliance
IBM Rational DOORS Foundation V9.4
IBM
IBM Rational DOORS Practitioner V9.4
IBM
Professional Agile Leadership I
scrum.org
Certified Professional for Requirements Engineering – Foundation
IREB
Professional SCRUM Master I
scrum.org
IT Service Management with ITIL – Foundation
Project Management with PRINCE2 – Foundation
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