Axel T. - Business Analyst

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Krefeld, Germany

Experience

Jan 2024 - May 2025

1 year 5 months

Business Analyst

Consulting firm specializing in the construction industry

AI-powered analysis of interviews on business processes
Audio track isolation and transcription
Creation of process descriptions using AI
Populating templates to generate BPMN diagrams (BIC Process Design platform)
Developing a system for evaluating business processes
Creating a template for systematic evaluation
Creating a cross-process consolidated analysis
Developing generic process descriptions for the construction industry (BIC Process Design / BPMN)
Advising construction clients on evaluation, optimization and software selection

Jan 2023 - Nov 2023

11 months

Project Manager, Business Analyst

Private insurance company

Subproject lead for Document Services (focus on input management)
Gathering and analyzing power of attorney types and correspondence partners across divisions
Developing a target vision for the new power of attorney/correspondence partner system

Jan 2022 - Nov 2022

11 months

Senior Business Analyst / Enterprise Architect

Mid-sized construction & tourism group

Process optimization and modeling (BPMN 2.0 with Camunda)
Gathering, documenting and optimizing business processes
Assessing digitization potential and selecting technologies (RPA, specialized construction systems)
Analyzing process and system dependencies
Reducing shadow IT
Coaching internal staff in process management and digitization
Developing a concept for master data cleanup in the ERP system
Gathering and evaluating processes in guest placement and homeowners' association management
Boosting efficiency through AI-based pricing using occupancy data
Creating a roadmap for implementing the measures

Sep 2021 - Dec 2021

4 months

Business Development

Internal project

Developing an automation methodology
Topics: business alignment, governance, potential identification and evaluation, benefit forecasting, technology selection
Developing the consulting offering 'Fast Evaluation'

Nov 2019 - Aug 2021

1 year 10 months

Germany

Business Development / Sales Manager

RPA provider in Germany

Developing consulting services and conducting RPA awareness workshops
Preselection and evaluation of automatable processes
Business development and building a partner network
Selling a BPMN 2.0-based RPA platform (Camunda/Tesseract integration)

Management Consultant

Provider of eHealth Software & Infrastructure

Defining measures to shorten time-to-market
Improving Professional Services performance
Optimizing collaboration across product lines
Change management planning to implement project outcomes

Management Consultant

Automotive Supplier

Optimizing material flow, production, and supporting business processes
Process analysis of order processing, work preparation, production, shipping, controlling
Analyzing warehouse space and material flow
Developing a catalog of measures and applying change management to improve workflows

System Analyst

E-Plus Mobilfunk GmbH

Coordinating and supporting customer service
Defining business processes and guiding technical implementations
Supporting E-Plus Service GmbH in subscriber administration, customer service, billing, product and tariff management
Departmental project lead for the implementation of Nice Numbering, fax and data services, Professional Voice Mail
Point of contact for network technology and representative in technical working groups (e.g., HLR splitting, HLR disaster recovery)

Frankfurt am Main, Germany

Project Manager

Interoute Telecom

Creating two RFPs to select billing systems for different market segments
Coordinating with internal departments and international stakeholders

Düsseldorf, Germany

Senior Consultant

LION / Primus Digital TV

Selecting and implementing a subscriber management system
Defining organizational and technical customer service processes
Coordinating and negotiating outsourcing contracts with the Kirch Group
Approving the data center processes of the outsourcing partner

Germany

Business Analyst

German Mobile Network Operator

Implementation of a new commissions software
Defining roles and responsibilities (RACI Matrix)
Redesign of IT support processes
Requirements management and change management

Germany

Project Manager

German Mobile Network Operator

Analyzing the process chain from an economic efficiency perspective
Taking existing system landscape into account
Defining specific measures to increase efficiency

Management Consultant

Otto Mail Order

Designing a customer loyalty system
Focusing on rejuvenating the customer base
Preparing a business case for customer retention initiatives

Partner Manager / Business Architect

Software Provider / Pharmacy / In-house

Sales partner qualification for electronic label solutions
Development of virtual pick-by-light, emergency service, and temperature monitoring systems
Smart home concept development (confidential)
Concepts for in-house tracking and predictive maintenance in storage and crane operations

Germany

Business Development

Software Provider for Telecommunications

Defining sales, pricing, and partner strategies
Onboarding a global system integrator (200,000+ employees)
Business development and partner support for projects (including automated testing, fiber-to-home provisioning)

Bonn, Germany

Management Consultant

Systemhaus Bonn

Functional design of a modular RFID toolkit
Creation of use cases and draft business case
Shortlisting of technologies and partners

Project and Release Manager

T-Systems

Release management for CRM-TS (Oracle/Siebel)
Support for the switch to SAP CRM 7.0
Management of data protection, data security and joint venture topics
Internal and external supplier management
Contract negotiations with suppliers

Project Lead

T-Systems

Project management of business intelligence projects
Requirements management and creation of IT specifications
Responsibility for the BI platform architecture
Change management for BI system adjustments

Project Manager

T-Systems

Requirements management for central reporting
Design and planning of target architecture (SAP BI 7.0)
Software selection for management cockpit
Leading platform consolidation and analysis projects
Change management during migrations

Austria

Business Architect

Austrian telecom provider

Planning and leading workshops
Rapid assessments of business processes in finance, HR, and customer service
Technology consulting: Blue Prism vs API integration vs workflow/AI
Evaluation and documentation of process chains
Training client staff in process evaluation

(ad interim) Head of Fraud Management

Toll Collect GmbH

Preparing and supporting external approval of fraud processes
Developing fraud scenarios and preventive measures
Identifying fraud cases in live operations
Coordinating departments on fraud-related topics
Liaising with the Federal Office for Goods Transport (BAG)

Member of the Executive Board & Branch Manager

Verdi Information Consult GmbH

Overall responsibility for the telecommunications sector
Establishing the CRM business unit
Managing the branch with P&L responsibility
Restructuring the branch
Key account management and partner management

Project Manager

o.tel.o communications GmbH

Leading special projects for challenging major clients
Supporting the implementation of the public voice network
Representing the department on regulatory issues
Introducing new IN services (Intelligent Network)
Setting up the billing operation team

Summary

Experienced consultant and project manager focusing on strategic digitization and automation of business processes. Specialized in analyzing existing workflows and technology-agnostic solution design – especially in the context of RPA, APIs, artificial intelligence and NLP/NLU.

I help companies identify the right technologies for specific use cases and develop tailored concepts – practical, cost-effective and scalable.