Abby Mcpherson
Change Consultant
Experience
Change Consultant
Amaris Consulting
Collaborated with impacted stakeholders and project team members to complete change impact assessments and deliver a training plan with a series of just-in-time, blend-learning opportunities.
Implemented a transition plan, leveraging community focal points and in-country implementation partners for effective communication and engagement, defining change readiness checklists, and preparing to transition over 10,000 global community members from version 1 to version 2 of the EIOS system.
Delivered a communications and engagement strategy to scale-up a global collaboration platform, growing 190 modellers and analysts to over 1000 connected community members within 15 communities in 6 months, enabling collaboration for greater public health impact.
Implemented a monitoring and evaluation framework to measure the success and impact of the platform in collaboration and public health decision making, providing key storytelling opportunities, reporting for donors and highlighting focus areas for continuous improvement.
Delivered bite-sized learning and webinars to upskill department colleagues in topics such as stakeholder engagement, resistance management and change methodologies to mitigate limited in-house change management capacity.
Delivered a change approach to pilot a new one health competency framework for field epidemiology training programmes in Turkey, Nigeria and Thailand, focusing on partnering with in-country implementation coordinators to identify local impacts and needs.
Partnered with Bangladesh country office to facilitate stakeholder analysis sessions and empower them to identify in-country change agents to implement the one health competency framework.
Business Change Manager
New Zealand Police
- Conducted rapid assessment of current state to deliver a change approach for a proof of concept of the new Tactical Response Model in 4 of 12 New Zealand Police districts.
- Analyzed over 500 public and internal consultation submissions to design a phased engagement approach for national implementation of the new model and organisational structure across all 12 police districts.
- Delivered an options paper for a proposed uplift of resource to future-proof and support the new model, outlining implications and obtaining endorsement of funding for 110 additional full time equivalent roles from the executive.
- Developed communications, e-learning and induction learning sessions to prepare over 600 staff for mindset change and new ways of working.
- Contributed to design and assessment of readiness for each district and critical business units prior to go-live.
- Provided tailored recommendations to facilitate sustained adoption and empower districts to embed the model post-programme closure.
Business Change Manager
New Zealand Police
- Implemented a communications plan to inform over 1000 nationwide custody staff of core system updates, what it meant for them and how to implement the changes.
- Managed a group of 24 district champions at senior and team lead levels to represent and provide regular updates to the business and influence changes within the custody portfolio in district.
- Delivered training plans, designed training days and quick reference guide materials.
- Collaborated with project and business subject matter experts to develop the initial workplan, induction and handover to the new national custody team to enable a centralised model and approach to custodial services.
Business Change Lead
Ministry of Business, Innovation and Employment
- Collaborated with training specialists and people leaders to deliver e-learning modules and knowledge base updates for over 400 internal staff, and information packs, e-learning modules and demos for external stakeholders as part of the Delegations Authority Project.
- Delivered a communications plan and facilitated regular engagement with internal and external stakeholders, leveraging leader briefings, working groups and involving champions in co-design processes.
- Developed engagement approaches to support awareness and understanding of change for impacted visa-application and processing staff in China, India and Fiji during the Risk Analytics Platform Project.
- Delivered a communications plan to create transparency in data usage for the general public and ensure the Minister for Immigration was aware of externally published and accessible information regarding application of data science to approval processes.
Business Change Manager
Kiwibank Limited
- Facilitated workshops on new ways of working required in the new building and remote working practices to support building capacity.
- Managed a change champion network to support and influence the business.
- Delivered communications, information packs and quick reference guides on building relocation logistics, behaviours, etiquette and expectations in the new building.
- Gathered, analysed and reported on people and building data to recommend appropriate building capacities and inform workforce planning and recruitment trends.
- Analysed feedback gathered via survey and in-person sessions to understand and address points of resistance, identify solutions with leaders and tailor approaches for ongoing behaviour change.
- Provided training demos for new meeting room technology at drop-in sessions and team meetings.
- Delivered event plans for the cultural blessing and opening of the new building, including a Powhiri for the new CEO, engaging with the local iwi, Te Ati Awa to ensure cultural consideration and an ongoing, meaningful relationship.
Programme Coordinator & Junior Project Manager
Kiwibank Limited
Programme Administrator
Kiwibank Limited
Office Administrator & Personal Assistant
Kiwibank Limited
Multiple part-time retail and hospitality roles while studying
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Retail (6 years), Tourism (6 years), Government and Administration (5 years), Banking and Finance (4.5 years), Healthcare (1.5 years), and Professional Services (1.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (8.5 years), Customer Service (6 years), Sales (6 years), Human Resources (2 years), Business Intelligence (1.5 years), and Strategy (1.5 years).
Summary
With 10 years of dedicated experience across Transformation and Technology projects in a global NGO setting in Germany, and in New Zealand's financial sector and central government, I am a solution-oriented Change specialist.
I am passionate about the application of change management to enable adoption, taking into consideration the context and needs of the environment.
My approach combines a keen analytical understanding of stakeholders and their role in successful delivery of project outcomes, coupled with a focus on key impacts and customer advocacy. This enables me to effectively translate change drivers into meaningful actions for change recipients.
I enjoy working in a lively team and a busy, fast-paced environment, enjoying the challenge of a dynamic journey to successful delivery.
Skills
- Build Project Vision Alignment And Identify The Value A Change Brings To Stakeholders
- Define Success And Determine Metrics For Both Project And Adoption Success
- Stakeholder Analysis And Engagement Planning To Understand The Role Of People In The Project’s Success
- Facilitate Impact Analysis Workshops And Interviews To Understand Where Resistance May Occur And Identify Change Activities To Implement
- Develop Key Messages, Communications Packs For Leaders And Communications For Dissemination
- Build Champions Networks For Lateral Influence Across Traditional Organisational Structures
- Develop Project Promotional Materials, Webinar And Training Materials
- Proficient User In The Ms Suite To Develop Project Artefacts, And Visio, Project, Azure Devops, Confluence And Jira To Manage Tasks And Deliverables
Languages
Education
Victoria University of Wellington
Bachelor of Arts, double majoring in Criminology and Media Studies with a minor in Psychology · Criminology and Media Studies, Psychology · Wellington, New Zealand
Certifications & licenses
Change Management Institute Foundation Accredited Change Manager
Prosci Certified Change Practitioner
Changefirst People Centric Implementation Practitioner
ITIL Foundation Certificate In IT Service Management
Prince 2 Foundation Certificate In Project Management
Profile
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