COO | Programme Management | Project Management

• Managed portfolio of all clients across all products tailored towards drug and drug manufacturers in the US
• Provided oversight on end-to-end delivery of product solutions
• Revenue management of entire portfolio. Creation of upsell and cross-sell opportunities facilitated through product development and delivery
• Part of the organizational leadership responsible for key strategic organizational decisions
• Oriented towards achieving organizational efficiency. Successfully reduced costs by 70% in client sucess and 70% in service delivery

Team Leader (Testing):

• Derived, analyzed and reported statistics related to test activities to senior management and clients
• Managed cycles of UAT, SAT and SIT
• Produced progress logs to record activities from system test and record defects arising from UAT
• Provided accurate estimations of work effort of the testing team for various test cycles
• Allocated tasks for members of the test team to carry out during the course of various test sprints
• Introduced elements of the agile methodology within a waterfall driven approach such as daily scrums and wash-ups
• Performed all other duties expected of the test leader such as identifying test techniques and strategies to use, creating a test plan, schedules, resource management and test reporting

Team Leader (Development):

• Created and allocated work packages for team members
• Provided over-the-shoulder support for team members when required
• Introduced elements of the agile methodology within a waterfall driven approach such as daily scrums and wash-ups
• Organized knowledge transfer sessions regularly to ensure there was no single point of reference and knowledge was distributed evenly among the team members
• Performed all other duties expected of the development leader such as providing time and cost estimates, demonstration of key features, resource management, reviewing key deliverables and use case management

Performance Test Analyst:

• Ensured smooth transition of application from an internally housed secure environment to NLE which was housed externally on third party servers
• Worked extensively with tools such as Jmeter to create and modify test cases
• Derived test results and provided graphical and written analysis of test metrics in performance test reports
• Established baseline data so that future comparisons could be analyzed for any loss/gain in performance
• Identified memory leaks and processes which were causing them
• Produced performance testing user manuals and related document to ensure adequate knowledge transfer for colleagues

System Test Analyst:

• Analyzed use cases and system design documentation to identify system test cases and produce test scripts to be used in the testing phase
• Extensively involved in the System Test, Factory Acceptance Test, User Acceptance Test, Site Acceptance Test and Site Implementation Test phases. Responsibilities included running test scripts, recording defects using TRAC management system, reproducing errors for developers and producing test cycle logs
• Held a client facing role during test phases which required interaction with senior management and users of the system
• Supported extensive client UAT testing at site
• Accurately provided estimations of time and effort for testing related activities
• Carried out Performance testing on the system using Microsoft Visual Studio test suite
• Acquired expert command over HP Quality Centre as a power user. Have assisted in installing patch upgrades to the application as well as developed an automated defect load process
• Well acquainted with back-end system testing as well as API testing using technologies such as SOAP UI. Highly skilled at reading and interpreting error logs

System Developer:

• Developed window service to process emails from Exchange Server
• Responsible for the creation and maintenance of data model used in the development of a Case Management Information System
• Developed a data mapping validation framework which extensively tested > 400 mappings across the entire system. The system is designed to support continuous integration, regular consistency checking, exception handling and self-learning for faster and more accurate results in future runs
• Responsible for preparing XSL data mappings to transform XMLs. Additionally produced large quantities of sample XML files which were used for unit testing and also passed on to clients for use as templates
• Responsible for writing C# code for XML handlers and extenders and writing unit tests for code validation
• Produced various test harnesses for unit testing purposes
• Provided support and fixes for defects which were found in XSLTs, C#.net code and Microsoft SQL server
• Monitored and analyzed inbound/outbound messages between interfaces and web applications using SOAP UI

• Responsible for generating sales through attracting new customers to book for eye-tests and selling of eyewear
• Performed a variety of operational activities like merchandise display, cash handling procedures and customer interaction
• Persistently innovated and looked for creative ideas to fulfill clients' needs