Tjerk (TJ) Dijkstra
Head of Business Excellence Global Engineering
Erfahrungen
Aug. 2020 - Bis heute
4 Jahren 10 Monaten Zürich, Schweiz
Head of Business Excellence Global Engineering (Senior Director)
Takeda Pharmaceuticals International AG
- Led the global transformation program "One Takeda Engineering" to harmonize the Engineering approach and organization on the sites and to be fit for the (digital) future
- Implemented a Blueprint (Target Operating Model) across 30 sites and 3000 employees
- Confirmed benefits for the program are: > 100 million EUR
- Leading the PMO for Takeda’s sustainability program in Manufacturing, including KPIs, annual target setting, CAPEX portfolio
- Leading the (annual) Strategy Deployment process
Jan. 2018 - Juli 2020
2 Jahren 7 Monaten Zürich, Schweiz
Head Operational and Business Excellence Bystronic (Laser & Glass), member of Corporate Business Excellence leadership team
Conzzeta Management AG
- Led the product catalogue simplification and Lean production implementation for Bystronic Glass (insulating glass machine lines) that delivered in 2019 a benefit of CHF 1.5 m
- Increased customer satisfaction by implementing global initiatives and improvements in the 22 service companies, leading to an increase of 25% in the Net Promoter Score (NPS) in 2019
- Built and rolled out Business Excellence globally to support and execute the company's strategy. Focus on Customer & Quality, Speed, Employee Engagement and Profitability
- Led portfolio of missions in the following areas: Lean in Production, Production Systems, Administration (Finance and Back Office), R&D (Agile), Service & Sales (NPS program)
- Achieved financial benefits for Bystronic Laser of CHF 9.9 m in 2019
- Mission portfolio with CHF > 50 m benefit by 2021
Jan. 2015 - Dez. 2017
3 Jahren Zürich, Schweiz
Head of OpEx APAC and EMEA
Zurich Insurance Ltd.
- Head of OpEx APAC and EMEA with 8 direct reports in 3 countries
- Led a Lean Transformation (ZWoW – McK 5 lenses) in 2016 in Australia that created a capacity free up of 25% on a population of 143 FTE, saving of USD 2.1 m and generated additional revenue as USD 9.9 m in GWP. Implemented a customer experience process.
- Led a Lean Transformation (ZWoW – McK 5 lenses) in 2016 in Hong Kong that created a capacity free up of 23%
- Planned the Lean Management (ZWoW – McK 5 lenses) program in APAC for another 6 work streams in 3 countries, effecting 450 FTE’s
- Led 3 Lean Transformation (ZWoW – McK 5 lenses) Streams in Switzerland, Germany and Hong Kong that created a capacity free up of 25% on a population of 300 FTE, saving of USD 3.8 m and generate and additional GWP of USD 5.0 m
- Supported countries in Europe to identify and execute improvement levers in the areas of Lean, Digital and automation (incl. RPA)
Juni 2012 - Dez. 2015
2 Jahren 7 Monaten Zürich, Schweiz
Global Deployment Leader Lean
Zurich Insurance Ltd.
- Led the global roll out of Lean in the Group Functions (ca. 7000 FTE)
- Led 16 Kaizen teams to improve processes with an average increase of productivity of over 30% and average cycle time reduction of 30%
- Implemented and tracked global standard operational metrics
- Led the simplification (fit for the future) and implementation of a Target Operating Model for the global HR organization (200 FTE) from January – July 2014 with an impact of 41% reduction in FTE and USD 22m cost reduction
Jan. 2010 - Dez. 2011
1 Jahr Schweiz
Consultant / Coach (Project via Sigma Quality Consultancy GmbH)
Ammann AG
- Lean Six Sigma Deployment
- Coach and Mentor executive management
- Project portfolio management
- Train and coach Green Belts and Black Belts
- Mentored projects to implement JIT principles that resulted in a reduction in costs by 15%.
Jan. 2009 - Dez. 2011
3 Jahren Schweiz
Consultant (Project via Sigma Quality Consultancy GmbH)
SR Technics
- Lean Six Sigma Deployment including training and coaching of Green and Black belts
- Led a project portfolio of Lean projects, including a Lean transformation in the aircraft engine service department to reduce lead time and costs: reduced lead time from 60 to 45 days and reduced costs by 15%.
Jan. 2007 - Dez. 2013
6 Jahren Niederlande
Owner (self-employed), Senior Consultant and Interim Manager
Sigma Quality Consultancy GmbH
- Supported my clients and their management (C-level) to transform their business to be more successful and profitable
- Led strategic cross-divisional projects and teams
- Implemented and deployed Lean Six Sigma and DFSS in service and production industries
- Aligned business visions/strategies to measurable metrics on operational level and implemented review cycles (process management and BPM)
- Trained, coached and mentored project leaders, Black Belts, Champions and other stakeholders involved in Lean Six Sigma
- Worked for many different industries and clients (see the appendix)
Jan. 2007 - Dez. 2009
3 Jahren Deutschland
Consultant (Project via Sigma Quality Consultancy GmbH)
Daimler
- Lean Six Sigma and DFSS Deployment
- BB / GB Training and coaching
- Led and mentored DFSS projects for 4th generation E-class body: improved Right First Time level from 85% to 99% by improvement in welding processes and supplier quality.
Sept. 2005 - Okt. 2007
2 Jahren 2 Monaten Zürich, Schweiz
Head Operational Excellence (OE) Academy (Director)
Credit Suisse
- Leading a team of 5 global FTE’s
- Designed and implemented an international OE training for locations in Europe, Pacific and Americas.
- Improved training concept and delivery of following trainings: Master Black Belt, Black Belt, Green Belt, Yellow Belt, process owners and sponsors, executives
- Implemented certification process for Black Belts and Master Black Belts
- Trained, under my supervision, in this period ca. 200 Black Belts and 150 process owners and sponsors. Average satisfaction score of training was > 80%
Jan. 2004 - Dez. 2005
2 Jahren Niederlande
Consultant / Interim Project Manager (Project via Sigma Quality Consultancy GmbH)
KPN
- Lean Six Sigma Deployment: strategic alignment from corporate goals to project level
- BB / GB / Management training
- Interim project manager
Jan. 2003 - Dez. 2004
2 Jahren Schweden
Consultant (Project via Sigma Quality Consultancy GmbH)
Westinghouse
- Lean Six Sigma and DFSS training
- BB / GB coaching
- Led two Kaizen events that improved the productivity of the fuel rods process by 30%
Jan. 2003 - Dez. 2004
1 Jahr Belgien
Consultant / Interim Project Manager (Project via Sigma Quality Consultancy GmbH)
Vyncolit (Perstorp)
- BB / GB Training in Lean Six Sigma
- Coaching and mentoring BBs and GBs
- Interim project manager
- Two Kaizen events to improve quality and reduce customer complaints by 50%.
Jan. 2002 - Dez. 2004
2 Jahren Niederlande
Consultant (Project via Sigma Quality Consultancy GmbH)
Philips Medical Systems
- GB Training to improve the “Root Cause and Corrective Actions” culture
- Coaching and mentoring GBs
Jan. 2001 - Dez. 2003
2 Jahren Frankreich
Consultant (Project via Sigma Quality Consultancy GmbH)
Air Liquide
- Assessment (for implementing Lean Six Sigma) and project mentoring
Jan. 2001 - Dez. 2003
2 Jahren Japan
Consultant (Project via Sigma Quality Consultancy GmbH)
Mazda
- BB / GB Training and project mentoring
- Mentored project that reduced administrative Time To Market process with 50%
Jan. 1999 - Dez. 2004
4 Jahren Schweden
Consultant (Project via Sigma Quality Consultancy GmbH)
Ford Europe (Incl. Volvo, Land Rover, Jaguar)
- BB / GB / Champion Training and project mentoring
- Mentored DFSS project on interior design of Land Rover Discovery 3 facelift that was also later used in Discovery 4: 94% reduction of quality defects
Jan. 1999 - Dez. 2000
1 Jahr Deutschland
Consultant (Project via Sigma Quality Consultancy GmbH)
Johnson Controls
- BB/Champion training and project mentoring
- Implementing process management structure
Jan. 1998 - Dez. 2005
7 Jahren Niederlande
Owner (self-employed), Senior Consultant and Interim Manager
Sigma Quality Consultancy GmbH
- Supported my clients and their management (C-level) to transform their business to be more successful and profitable
- Led strategic cross-divisional projects and teams
- Implemented and deployed Lean Six Sigma and DFSS in service and production industries
- Aligned business visions/strategies to measurable metrics on operational level and implemented review cycles (process management and BPM)
- Trained, coached and mentored project leaders, Black Belts, Champions and other stakeholders involved in Lean Six Sigma
- Worked for many different industries and clients (see the appendix)
Jan. 1996 - Dez. 1999
4 Jahren Bergen op Zoom, Niederlande
Black Belt and Master Black Belt Manufacturing & Service
General Electric Plastics
- Executed several projects and Kaizen events to eliminate valuable machine downtime and quality issues. Was one of the first certified Black Belts at GE Plastics.
- In Manufacturing: Led process improvement projects which resulted in Direct Savings of USD 2 m and USD 1.5 m Incremental Revenue. Acted as an "internal" consultant and change agent.
- Led one of the first DFSS (Design For Six Sigma) projects in GE Plastics to introduce an improved silicone sealant that delivered in the first 12 months an incremental margin of USD 0.3 m and direct savings of USD 0.7 m.
- In Service: Led initiatives for a service level increase of 20% while keeping Inventory Turns at the same level. Acted as an "internal" consultant and change agent. Certified as Master Black Belt in September ´99.
- Trained and coached 50 black belts, 20 champions, 15 Master Black Belts, 20 executives and 150 green belts in DMAIC and DFSS.
Jan. 1990 - Dez. 1997
7 Jahren Rotterdam, Niederlande
Production Manager
Caldic Europoort B.V.
- Leading 60 employees
- Led construction of chemical plant and became production manager of this plant after start-up (EUR 70 m investment).
- In this role, I increased the output of this plant by 300 % via modifications and coaching of the operators in the shifts.
Zusammenfassung
an international and cross-cultural leader in process & organizational optimization that delivered performance improvements up to 50%.
I have a deep knowledge of Lean Management (including McKinsey’s 5 lenses approach, TPS), Six Sigma, Re-engineering and transformations in manufacturing and service companies. Occasionally I'm a key-note speaker on these topics.
I led project teams with subject matter experts that improved constraints in organizations and processes by using an extended toolkit of methodologies.
I supported and advised Executive and Senior Management Teams to transform organizations into successful enterprises that serve their customers better and are great places to work.
Sprachen
Niederländisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Ausbildung
Okt. 1985 - Juni 1990
Eindhoven University of Technology
Master's Degree · Chemical Engineering · Niederlande
Zertifikate & Bescheinigungen
MBTI License Step I And Step II Consultant
Lean Six Sigma Master Black Belt
GE
CAP Trainer
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