Jakob Faktorovitch
Operations, Contract & Commercials, Migration Consultant
Erfahrungen
Feb. 2022 - Bis heute
3 Jahren 4 Monaten Zufikon, Schweiz
Operations, Contract & Commercials, Migration Consultant
Jafa Consulting
Core Team Member for a global leading German insurance company
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
Selected Key Achievements
- Increasing impact, trusted relationship, and key team member within a short time
Nov. 2019 - Dez. 2021
2 Jahren 2 Monaten München, Deutschland
Digital & Strategy, Key Account Management Global, Manager
BearingPoint GmbH Germany
Core Team Member in a Global Key Account for a global leading German insurance company with managed revenue of 1,3 Mio. €
- Company-wide point of contact for ServiceNow topics and responsible for ServiceNow projects to re-design IT Change Management, improve CMDB and guidance to transition to new Common Service Data Model for the implementation of the Technology Portfolio Management module in ServiceNow
- Co-Lead for the selection and implementation of a cloud-based Infrastructure Monitoring solution for an internal Shared Service Provider
- Project Manager including quality assurance for projects in IT Security, IT Portfolio Management, Data Center Assessment and Test Management
- Responsibility for Key Account Management and continuous sales activities with existing and new clients from sales as well as technical perspective
- Leading about 12 proposals (highest volume about 5 Mio. €) and part of most Key Account proposals with the aim to ensure professional quality
- Design and improvement of service offering to increase operational efficiency by analyzing non-standard activities in operations business
- Leading a team of five employees including goal setting and regular coaching
Selected Key Achievements
- Achieving a revenue growth of 50% for the Key Account in 2020
- Highest sales and managed revenue in peer group of about 1.3 Mio. € (2020)
Okt. 2017 - Nov. 2019
2 Jahren 2 Monaten München, Deutschland
Technology Transformation Manager
Ernst & Young GmbH Germany
Responsible for IT topics with regards to Global Business Services (GBS) projects and ServiceNow managing a revenue of 1.1 Mio. €
- IT Workstream Lead for GBS strategy, assessment, and implementation
- Establishment of an IT security framework for provider management (ISO 27001)
- Definition of IT strategy incl. measures for an IT provider
- Professional responsibility for several proposal, Technology Transformation department representative and IT SME in the global GBS community
- Centrally driving and coordinating recruiting topics and activities in the Technology Transformation department including about 14 new hires
Selected Key Achievements
- Driving the ServiceNow Partnership and definition of a Service Offering in GSA
- Establishment of a transition and business case tool to decrease 60-70% effort in regular monitoring, budgeting, and planning (most successful workstream)
- Managing a revenue / project volume of 1.1 Mio. €
- Core team member of a successful proposal with a volume of >3 Mio. €
Dez. 2015 - Sept. 2017
1 Jahr 10 Monaten München, Deutschland
IT Transformation Senior Consultant
Allianz Technology SE
Leading Transformation Management and Contract Management
- Co-Lead in the Technical Migration Office of a large Transformation Program to consolidate global data centers into 3 central hubs globally
- Responsible for Quality Management process optimization
- Lead the internal service contracting including negotiations with top management
- Advising several RfP processes for the sourcing of standard application services
Selected Key Achievements
- Implementation of a central server decommissioning process & reporting
- Interims Manager for the setup of contract process and framework
Dez. 2012 - März 2015
2 Jahren 4 Monaten München, Deutschland
IT Consulting Senior Consultant
KPMG AG Germany
Responsible for PMO and Transition & Transformation (T&T) workstream in a large program, leading the IT Audit and consolidating GRC portfolio catalogue for outsourcing
- Definition and documentation of the provider contract schedules for the T&T and Governance & Integration as well as PMO in a highly senior Program
- Leading a very complex and large IT-Audit
Selected Key Achievements
- Co-Lead and responsible for the T&T workstream within 2 months by quick learning and ability to manage senior project teams
- Successfully managing the IT Audit in a very efficient way with minimum 50% less resources and new approaches for future IT Audits established
Zusammenfassung
A solution focused, well versed IT expert and knowledgeable Leader combining strong expertise in acting from a Business as well as from an IT perspective. Highly experienced in understanding and transforming customer needs (external and internal) within complex programs. Acting with very high level of integrity and recognized for being both reactive to challenges and proactive in establishing practical and pragmatic, costumer focused solutions as well as approaches. Strong expertise in IT programs, IT strategy and IT operations delivering complex and challenging initiatives using agile or waterfall methodology by leveraging the right technical tools to ensure successful delivery.
Strong and success-oriented team player with dedicated "hands on" mentality and the ability to motivate and lead teams even in challenging situations to enable them reaching and exceeding envisioned targets.
Strong ability to interact and manage with senior executive stakeholder. Excellent communication and negotiation skills in oral and written communication.
Sprachen
Deutsch
Muttersprache
Russisch
Muttersprache
Englisch
Verhandlungssicher
Italienisch
Grundkenntnisse
Ausbildung
Okt. 2012 - Juni 2015
Technical University
Master of Science · Technology Management · München, Deutschland
Okt. 2009 - Juni 2012
Technical University
Bachelor of Science · Technology Management · München, Deutschland
Zertifikate & Bescheinigungen
ITIL4 (Certified Information Systems Auditor)
ITIL v3 Foundation
Professional Scrum Master I
ServiceNow (Certified System Administrator)
Blue Belt Certification
COBIT 5 Foundation
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