Deepanshu Agarwal

SAP C4C Functional Consultant

Kota, Indien

Erfahrungen

Juli 2017 - Bis heute
7 Jahren 11 Monaten
Remote

SAP C4C functional Lead

Confidential

Worked on sale process: Lead, Opportunity, Sales quote, order. Worked on Service process (Ticket, Repair, Complaint) Worked on Fine Tuning and C4C UI concepts (Layout, business roles). Worked on workflow and approval process design. Handling web service Monitoring. Worked on service Level, service categories & work distribution. Worked on Ticket Routing Rule and Installed base. Created Organization Structure and assigned employees according to responsibilities. Worked on Business Roles, access restriction-based fields & Action.  Worked on Data work bench and transportation management.  Worked on Business Analytics. Prepared BPD UI Adaptation/ Different page layouts for business roles.

Zusammenfassung

 Around 13.8 years of work experience. 10 Years relevant work experience in SAP Customer Relationship Management (CRM) & SAP C/4 Hana C4C and 3.8 years in Sales.  Successfully carried out implementation and extended post implementation support on Sales and Marketing scenario in CRM.  Excellent analytical, planning, organizational skills with demonstrated abilities in leading motivated teams towards achieving organisational goals.  Hands on prototype scenarios using Scoping, Fine tuning of Business configuration, Data migration templates on Sap C4C.  Worked on Base customization, Marketing (Marketing plan, campaign Management, Segmentation, Lead Management and ELM), Sales (Opportunity Management, Quotation and Order Management.  Worked on Service process, Ticketing routing rules, service category, Service level agreement, installed base, Register product.  Worked on CRM-UI Configuration and Business Roles Functionalities.

Sprachen

Englisch
Verhandlungssicher

Ausbildung

Institute of Business Management & Research

MBA · Marketing

Rajasthan University

B.Tech · Computer Science

Zertifikate & Bescheinigungen

SAP CPQ

SAP

SAP Sales Cloud

SAP

SAP Service Cloud

SAP

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