Norbert Gunia
Business Analyst
Erfahrungen
Apr. 2022 - Dez. 2024
2 Jahren 9 MonatenHybrid
Business Analyst
Akademisch Arbeitsgemeinschaft GmbH (Steuertipps.de)
- Knowledge transfer on the existing application landscape
- Stakeholder consulting for new implementation
- Support in data modeling for Pimcore
- Concepts and guidance for data migrations from Salesforce to Pimcore via ESB
- Creation of user stories
- 3rd level support for business-critical processes
- Technologies: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Talend ESB, Pimcore, Shopware, ERP system Move, DB2, MySQL, MS Office, MS Visio, Jira, Confluence
Okt. 2021 - Bis heute
3 Jahren 9 MonatenBusiness Analyst
AOK Systems GmbH
- Business analyst for the online branch for private clients, modules:
- Applications and certificates
- Integrated event management
- helic@web online forms
- Automated dark processing
- Business analyst for the service provider division, modules:
- My AOK health partner service
- Contract management
- Mass interfaces
- In-/outbox for private, corporate clients and service providers
- Activities:
- Business analysis
- Requirements management
- Definition of user stories and acceptance criteria
- Maintenance of project documentation (Confluence & Jira)
- Detailed concept
- Tests and test automation
- Domain driven design
- Technologies: Oscare (SAP for statutory health insurance), Helic@Web, MS Office, MS Visio, Jira, Xray, Confluence, TestBench, Swagger
Mai 2021 - Sept. 2021
5 MonatenBusiness Analyst
Versicherungsbranche Lebensversicherung
- Business analysis for BPMS project
- Tests and analyses to eliminate technical debt
- Requirements management
- Maintenance of project documentation (Confluence & Jira)
- Technologies: IMS Paradatec, IBM IAM, SAP BP, SAP FS/CD, msg Life Factory, IBM BPMS, IBM FileNet, IBM Integration Bus, OMS Posy, DB2, MS Office, Jira, Confluence, IBM Private Cloud
Feb. 2016 - Feb. 2021
5 Jahren 1 MonateBusiness Analyst
Akademisch Arbeitsgemeinschaft GmbH (Steuertipps.de)
- Digital transformation within a publishing house:
- Solution design
- Multi-project management
- Project planning (waterfall, Scrum)
- Product owner for agile projects
- Risk analyses and mitigation planning
- Definition of user stories
- Stakeholder management
- Project controlling
- Vendor selection and implementation partner management
- Release management and go-live planning
- Coordination of development partners (agile development)
- Consulting and organizational support for editorial, sales and service management
- Detailed concepts and data modeling for Salesforce Sales and Service Cloud
- Fully automated data provisioning for Salesforce
- Technical detailed designs for CRM, ERP, shop and service integration
- Detailed designs for customer account and self-service based on Salesforce data
- Detailed designs for campaign management with Salesforce Marketing Cloud
- Detailed designs for process optimization in order processing and service
- Orchestration of automated business processes with Talend ESB
- Process organization and detailed designs for digital business models
- Data analyses and detailed designs for migrations and data quality improvement
- Test organization and selection of test procedures
- Definition of acceptance criteria and support of acceptance runs
- Go-live support for marketing and service
- Technologies: Salesforce Marketing Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Talend ESB, Shopware, Media Cockpit Asset Management, IBM TM1 OLAP, Adobe ColdFusion CMS, ERP system Move, SQL Server, DB2, MySQL, MS Azure, MS Office, MS Visio, MS Project, Jira, Confluence
Aug. 2015 - Nov. 2015
4 MonatenBusiness Analyst
Schoenberger Germany Enterprises
- Process modeling and documentation (event-driven process chains) for the introduction of a new ERP system with integration of existing e-commerce platforms
- Activities:
- Analysis of existing processes across all business areas
- Capture of as-is processes
- Graphical representation of overall workflows
- Detailed description and design of to-be processes
- Concept for logistics and service in multi-channel distribution (B2C and B2B)
- Technologies: MS Dynamics NAV, various B2B and B2C shop solutions with Shopware, eBay, Amazon, payment provider interfaces, MS Visio, MS Office
Sept. 2014 - Aug. 2015
1 JahrConsultant / Project Manager
Sparkassen-Finanzportal GmbH
- Consulting for selection of holistic solution for business process optimization (ERP, CRM, BPM, DMS)
- Project management for introduction of agency software in two new business areas
- Activities:
- Development of high-level concept (big picture) and selection strategy
- Preselection of vendors
- Creation of high-level requirements specification
- Organization of workshops for final selection
- Vendor comparison and evaluation
- Implementation strategy and milestone planning
- Cost-benefit analyses
- Risk analyses
- Contract drafting and review
- Project management:
- Requirements management
- Process analysis and design
- Reorganization measures
- Infrastructure sizing
- Feasibility and risk analyses
- Implementation, customizing and go-live
- Archiving via SAP ArchiveLink
- Test concepts and execution
- Training and handover to operations
- Documentation
- Integration of SAP FI/CO and Lotus Notes
- Technologies: ERP system ap+ and agency solution Easy, SAP R/3 FI, CO, ArchiveLink, Kodak Enterprise Scan, Lotus Notes, SugarCRM, MS Office, MS Project, MS Visio, VMware, MS SQL Server
Mai 2011 - Dez. 2015
3 Jahren 8 MonatenSenior Consultant
Janitos Versicherung AG
- Consulting on holistic central process management:
- Project review and realignment
- Long-term strategy development
- Cost-benefit analyses
- Risk analyses
- Requirements management
- Product and partner selection
- Concepts for input, process and output management
- Project implementation methods (Scrum, process modeling)
- Prototype conception
- Overall project management for new BPM solution implementation:
- Architecture and design of new solution
- Migration from SAP Business Workplace and ArchiveLink to OpenText TCP
- Document and archive migration
- Integration of policy management and POS system and input/output management via ESB
- Concept for migration from OMS M/Text Classic to M/Text CS6
- Infrastructure rebuild with change of data center provider
- Test management with acceptance test definitions
- Data warehouse provisioning and design of OLAP cube for process analysis
- Reporting and presentations for IT management and steering committee
- Transition to operations
- Technologies: aiDa Family policy and POS system, SAP Business Workplace, SAP ArchiveLink, SAP BO, OpenText ECM, X4 BPM Suite, X4 ESB, Kühn & Weyh M/Text, Mantis, Tosca, MS Office, MS Project, MS Visio, Java, JBoss, VMware, Oracle, Red Hat Linux
Jan. 2010 - Mai 2011
5 MonatenConsultant
Mailconsult GmbH
- Strategy consulting for output management systems
- Creation of market overview of output management systems for the insurance sector
Okt. 2010 - Jan. 2011
4 Monaten Deutschland
Senior Consultant
B&L Management Consulting GmbH
- Business analysis and concept for use of OpenText LiveLink in quality management
Jan. 2004 - Dez. 2010
7 Jahren Deutschland
Project Manager
WWK Versicherungen (im Auftrag der intersoft AG)
- Implementation of new cross-division policy administration for life and non-life insurance
- Activities:
- Sub-project management, consulting, requirements management, design and implementation support
- High-volume automated output generation for dialog and batch processes
- Test concepts and execution for output generation of migrated policies
- Process optimization with integrated service application for semi-automated letter generation
- Fault-tolerant compliance solution (EU anti-terrorism regulations)
- Cross-functional components (partner management, appointment system, rights management)
- Interfaces and performance optimization for printing systems and data warehouse
- Trigger procedures for GDV interface to connect internal and external partners
- Technologies: Lifestream policy administration, Java, JSP, XML, XSD, Oracle, Visual Rules, Modus Output Management, SmartFix, OpenText Content Server, SAP PI
Jan. 2002 - Dez. 2004
2 Jahren Deutschland
Team Leader Sales
SER Solutions Deutschland GmbH
- Customer management and new client acquisition for SER standard software (DMS, archiving, KM, BPM)
- Key accounts: Loewe Opta, MAN Commercial Vehicles, Stadtwerke Bamberg, Nürnberger Versicherungen, ARAG, BVK, Universa
- Activities: account management, solution concepts, sales, technical presentations, product management consulting
- Technologies: ITA Server, Doxis, SQL databases, SER Brainware
Jan. 2001 - Dez. 2002
1 Jahr Deutschland
Solution Manager Industry & Trade
Ceyoniq AG
- Solution management to support product management and marketing
- Conception of industry-specific client for manufacturing and trade sector based on DMS, archiving, KM and BPM components
- Technologies: CEYONIQ Archive Server, Insiders smartFIX, Mindaccess, CEYONIQ DMS, SAP ArchiveLink
Jan. 1998 - Dez. 2000
3 Jahren Deutschland
Project Manager
PICA Daten & Medien GmbH
- Project management for new standard goods management system for promotional items, office furniture, office supplies and books
- Technologies: C++, Oracle, DMS CE Archiv, Cognos BI, Orbiz e-commerce
Jan. 1992 - Dez. 1998
6 Jahren Deutschland
Project Manager
Computer Aided Consulting GmbH
- Custom solutions with partial use of standard software for financial accounting, cost accounting, payroll, inventory management, DMS and BI
- Activities: project management, business analysis, organizational consulting, concept development, user training, implementation support
- Technologies: OpenVMS, EDRL, BASIC, Cognos Impromptu, Cognos PowerPlay, IXIFAX, Easy Proxess DMS, Intershop e-commerce
Jan. 1988 - Dez. 1993
5 Jahren Deutschland
Head of Project Department
Softsys GmbH
- Introduction of CAQ standard software QUALIS at automotive suppliers
- Technologies: Oracle, C
Jan. 1986 - Dez. 1988
3 Jahren Deutschland
Organizational Programmer
Computer Aided Consulting GmbH
- Development and implementation of custom inventory management systems integrated with financial accounting and cost accounting
- Technologies: OpenVMS, EDRL, BASIC
Jan. 1983 - Dez. 1987
3 Jahren Deutschland
IT Project Manager
Leichtmetallwerk Karl Wirth
- Introduction of custom software in technical departments
- Activities: requirements analysis, design, development, testing and implementation
- Technologies: OpenVMS, EDRL, BASIC
Jan. 1981 - Dez. 1985
3 Jahren Deutschland
Production Organization Assistant
Orlita Dosierpumpen GmbH
Jan. 1976 - Dez. 1978
3 Jahren Deutschland
Machine Shop Technician
Rovema Verpackungsmaschinen
Jan. 1973 - Dez. 1976
4 Jahren Deutschland
Turner
Westark GmbH
Zusammenfassung
Kundenzufriedenheit zu erzielen, steht im Vordergrund der mit meiner Unterstützung implementierten Lösungen und prägt ebenso mein eigenes Vorgehen. Kundenzufriedenheit entsteht, wenn mit einem ganzheitlichen Ansatz eine nachhaltige Prozessoptimierung erzielt wird. Dieser Erkenntnis folgend fokussiere ich meine Aktivitäten.
Der Herausforderung den betriebswirtschaftlichen Nutzen einzelner moderner Technologien durch Integration zu optimieren sind mein bevorzugtes Einsatzgebiet. Kundenzufriedenheit entsteht wenn hier ein durchgängiger und reibungsloser Informationsfluss entsteht. Dabei eine Harmonisierung von Organisation, Technik und den Menschen zu erzielen, prägt mein praktisches Vorgehen.
Meine umfassenden Erfahrungen aus zahlreichen Projekten, die ich als Business Analyst, Projektleiter, Consultant und Programmierer in unterschiedlichen Branchen erfolgreich gestalten konnte, versetzen mich in die Lage mit sämtlichen Projektbeteiligten auf Augenhöhe zu kommunizieren.
Auf Grund der Erfahrungen in allen Bereichen der Projektumsetzung kann ich mich in laufende Projekte schnell einarbeiten.
Die Prozessabläufe und betriebswirtschaftlichen Zusammenhänge im Detail zu verstehen, führt zu einer objektiven Bewertung der Prozesse sowie zur Erschließung zusätzlicher Potentiale.
Mein starkes Engagement sowie meine Hands on Mentalität mit hohem Qualitätsanspruch tragen zur erfolgreichen Umsetzung von komplexen Projekten bei. Letztendlich ist es die Kundenzufriedenheit die sich in meinen relativ langen Projektlaufzeiten in der Vergangenheit widerspiegelt.
Sprachen
Deutsch
Muttersprache
Englisch
Grundkenntnisse
Zertifikate & Bescheinigungen
Scrum & Agile Meisterkurs mit Praxisbeispielen und PSM1-Test
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