Federico Spinetta Prado

CRM & Process Solution Architect – Scrum Master

Federico Spinetta Prado
Innsbruck, Österreich

Erfahrungen

Nov. 2023 - Nov. 2024
1 Jahr 1 Monate
Österreich

Senior Associate Consultant

PwC

  • Presale support, solution design and time estimations
  • Sprint Planning and Project Management
  • UAT Coordinator for Austrian team
  • Delivery of complex solutions including flows, 3rd party integration and multiple clouds
  • Qualtrics Surveys
Jan. 2021 - Bis heute
3 Jahren 3 Monaten
Österreich

Independent Business Consultant

Cassandra Advisory

  • Support international clients optimizing their CRM processes and improve integrations with other systems
  • Requirement gathering and improvement of current processes. Friction reduction and automations to increase user adoption and data quality
  • Over 10 projects successfully delivered
  • Implementation of HubSpot, Salesforce and MS Dynamics
  • Power BI Dashboards and Database management
  • Power Automate, Flows, Workflows and Business Rules
  • Integrations with 3rd party apps
  • API Calls and JavaScript
Mai 2020 - Nov. 2022
2 Jahren 7 Monaten
Österreich

Digital Sales Operations Manager

Swarovski Optik

  • Coordination of interfaces (ERP, PDF creation, Chatbots), improvement of customer service processes, Data Migration, Requirements Analysis, User Training and Documentation
  • Migration from Workflows and Process Builders to Flows
  • Improvement of Customer Service processes and Knowledge Base
Jan. 2019 - Apr. 2020
1 Jahr 4 Monaten
Deutschland

Sales Operations and Salesforce Manager

Solarisbank AG

  • Improvement of reporting solutions, internal and external coordination of projects
  • Design and development of lead generation and opportunity management processes
  • Monitored team productivity and performance to support goals
Jan. 2016 - Jan. 2019
2 Jahren 1 Monate
Deutschland

Team Leader - Senior Consultant

EMPAUA

  • Salesforce Configuration & Administration
  • Migrations
  • Requirements Workshops
  • Pre-Sales/Salesforce Demos
  • Salesforce User Administration Training Project Management
  • Team Lead: 8 Resources
Jan. 2013 - Apr. 2016
3 Jahren 4 Monaten
Argentinien

Business Operations and Salesforce Manager

BMC Software

  • Salesforce trainings for new users, onboarding and adoption
  • Maintenance of dashboards and reporting
  • Troubleshooting and helpdesk assistance to users
  • GTM strategy and sales compensations
Jan. 2009 - Jan. 2013
4 Jahren 1 Monate
Argentinien

Sales Operations Specialist

Avaya

  • Operational support and coordination for sales associates and managers
  • Manage new Salesforce initiatives and facilitated seamless business processes between sales and other departments
  • Reporting and Automation
Jan. 2008 - Jan. 2009
1 Jahr 1 Monate
Argentinien

Client Financial Analyst

Accenture

  • Financial assistance to project managers
  • Preparation of financial reports, managing accounts and notes receivable
  • In charge of the worldwide invoicing process for a $1B project

Zusammenfassung

With over 15 years in the tech field, I've developed a solid background in: - Global Experience: Worked with teams and clients around the world, understanding different business needs - CRM Specialization: Skilled in using Salesforce, MS Dynamics, and HubSpot. Led more than 30 successful projects - Problem Solving: Focused on solving real issues, improving user experience, and making processes more efficient - Self-Improvement: Currently learning to automate processes through coding and AI to stay ahead in our fast-evolving field - Communication: Fluent in Spanish, English, and German, easing collaboration in diverse environments

Sprachen

Spanisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher

Ausbildung

Juli 2014 - Juli 2014

UADE

MBA in Business Administration · Argentinien

Juli 2009 - Juli 2009

UADE

BS in Business Administration · Argentinien

Zertifikate & Bescheinigungen

Business Analyst

Sales Cloud Consultant

Salesforce AI Associate

Salesforce Administrator

Salesforce Advanced Administrator

Salesforce Certified Associate

Salesforce Certified Platform App Builder

Scrum Master

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