Federico Spinetta Prado
CRM & Process Solution Architect – Scrum Master
Erfahrungen
Nov. 2023 - Nov. 2024
1 Jahr 1 Monate Österreich
Senior Associate Consultant
PwC
- Presale support, solution design and time estimations
- Sprint Planning and Project Management
- UAT Coordinator for Austrian team
- Delivery of complex solutions including flows, 3rd party integration and multiple clouds
- Qualtrics Surveys
Jan. 2021 - Bis heute
3 Jahren 3 Monaten Österreich
Independent Business Consultant
Cassandra Advisory
- Support international clients optimizing their CRM processes and improve integrations with other systems
- Requirement gathering and improvement of current processes. Friction reduction and automations to increase user adoption and data quality
- Over 10 projects successfully delivered
- Implementation of HubSpot, Salesforce and MS Dynamics
- Power BI Dashboards and Database management
- Power Automate, Flows, Workflows and Business Rules
- Integrations with 3rd party apps
- API Calls and JavaScript
Mai 2020 - Nov. 2022
2 Jahren 7 Monaten Österreich
Digital Sales Operations Manager
Swarovski Optik
- Coordination of interfaces (ERP, PDF creation, Chatbots), improvement of customer service processes, Data Migration, Requirements Analysis, User Training and Documentation
- Migration from Workflows and Process Builders to Flows
- Improvement of Customer Service processes and Knowledge Base
Jan. 2019 - Apr. 2020
1 Jahr 4 Monaten Deutschland
Sales Operations and Salesforce Manager
Solarisbank AG
- Improvement of reporting solutions, internal and external coordination of projects
- Design and development of lead generation and opportunity management processes
- Monitored team productivity and performance to support goals
Jan. 2016 - Jan. 2019
2 Jahren 1 Monate Deutschland
Team Leader - Senior Consultant
EMPAUA
- Salesforce Configuration & Administration
- Migrations
- Requirements Workshops
- Pre-Sales/Salesforce Demos
- Salesforce User Administration Training Project Management
- Team Lead: 8 Resources
Jan. 2013 - Apr. 2016
3 Jahren 4 Monaten Argentinien
Business Operations and Salesforce Manager
BMC Software
- Salesforce trainings for new users, onboarding and adoption
- Maintenance of dashboards and reporting
- Troubleshooting and helpdesk assistance to users
- GTM strategy and sales compensations
Jan. 2009 - Jan. 2013
4 Jahren 1 Monate Argentinien
Sales Operations Specialist
Avaya
- Operational support and coordination for sales associates and managers
- Manage new Salesforce initiatives and facilitated seamless business processes between sales and other departments
- Reporting and Automation
Jan. 2008 - Jan. 2009
1 Jahr 1 Monate Argentinien
Client Financial Analyst
Accenture
- Financial assistance to project managers
- Preparation of financial reports, managing accounts and notes receivable
- In charge of the worldwide invoicing process for a $1B project
Zusammenfassung
With over 15 years in the tech field, I've developed a solid background in:
- Global Experience: Worked with teams and clients around the world, understanding different business needs
- CRM Specialization: Skilled in using Salesforce, MS Dynamics, and HubSpot. Led more than 30 successful projects
- Problem Solving: Focused on solving real issues, improving user experience, and making processes more efficient
- Self-Improvement: Currently learning to automate processes through coding and AI to stay ahead in our fast-evolving field
- Communication: Fluent in Spanish, English, and German, easing collaboration in diverse environments
Sprachen
Spanisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Ausbildung
Juli 2014 - Juli 2014
UADE
MBA in Business Administration · Argentinien
Juli 2009 - Juli 2009
UADE
BS in Business Administration · Argentinien
Zertifikate & Bescheinigungen
Business Analyst
Sales Cloud Consultant
Salesforce AI Associate
Salesforce Administrator
Salesforce Advanced Administrator
Salesforce Certified Associate
Salesforce Certified Platform App Builder
Scrum Master
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