Harsh (Vardhan) Agrawal

Solution Architect

Harsh Agrawal
Ingolstadt, Deutschland

Erfahrungen

Okt. 2021 - Feb. 2024
2 Jahren 5 Monaten
Ingolstadt, Deutschland

System and Process Integrator 2

Audi AG

  • Played the role of a Product Owner in the VM team of Audi AG.
  • Led the marketing team in planning and executing multi-channel marketing campaigns, driving increased engagement and ROI for Audi's digital product lines (e.g. Black Friday campaign).
  • Managed and optimized campaign strategies using Adobe Campaign and Salesforce Marketing Cloud, ensuring alignment with overall brand objectives.
  • Analyzed campaign performance through Adobe Analytics and Tableu providing detailed reports and insights to senior management.
  • Created detailed reports and dashboards to track campaign performance and inform strategic decision-making.
  • Implemented and managed Salesforce Data Cloud to consolidate customer data, improving targeting and personalization in marketing campaigns.
  • Coordinated the implementation of new marketing technologies and software solutions, enhancing operational efficiency and effectiveness.
  • Collaborated with nearshore and onshore teams to deliver high-quality marketing solutions within project timelines.
  • Facilitated remote and onsite workshops for team members, promoting best practices and ensuring the successful adoption of new tools and strategies.
  • Played the role of Proxy Product Owner for the Campaign Management ART.
Sept. 2019 - Sept. 2021
2 Jahren 1 Monate
Frankfurt, Deutschland

Applications Consultant Lead

Capgemini GmbH

Project for NSC Audi AG (Mar 2020 - Sep 2021):

  • Gather and discuss requirements for the Salesforce CRM template from the Product Manager on the client side.
  • Create Stories for PIPE planning together with the client Product Manager.
  • Defined the Customer Journey for the Lead to Campaign Management.
  • Developed the Marketing Cloud solution for brands of the VW group.
  • Integrated Salesforce Marketing Cloud with the company's CRM system to enhance data accuracy and segmentation.
  • Worked extensively with the Salesforce Marketing Cloud team.
  • Worked with multinational, multidisciplinary teams and stakeholders to achieve goals.
  • Conducted end-user training.
  • Played the role of a Proxy Product Owner and Salesforce Marketing Cloud Consultant
  • Create requirements on User Stories together with the client Product owner.
  • Write Solution Designs and hand them over to the development team.
  • Conduct End-user training.

Project for Siemens Flender (Jan 2020 - Feb 2020):

  • Played the role of Senior Business Analyst for the Marketing Cloud project of VW Wholesale.
  • Gather business requirements around the Marketing cloud from the Product Owner and Manager.
  • Created multiple customer journeys using Journey Builder.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.

Project for VW (Sep 2019 - Dec 2019):

  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
März 2019 - Aug. 2019
6 Monaten
Frankfurt, Deutschland

Salesforce Consultant

Cognizant GmbH

Project for Abbott (March 2019 - Aug 2019):

  • Played the role of Salesforce Consultant cum onshore lead on a Salesforce Sales and Service cloud project with an offshore team of 20 members from India.
  • Moved the customer from Salesforce Classic to Salesforce Lightning.
  • Wrote solution designs to user stories and passed on to offshore team for development. Coordinated the development with the offshore team and got it delivered to the client with high quality.
  • Designed and developed custom features, workflows, and automated processes in Salesforce.
  • Implementation of CPQ together with, Salesforce Billing, Contract Renewals, and Amendments.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.
  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
  • Gathering and assessing business requirements and transforming them into standard and customized Salesforce solutions.
  • Leading workshops and training for end users to maximize Salesforce usage.
März 2018 - Feb. 2019
1 Jahr
Kolkata, Indien

Associate

Cognizant India Pvt. Ltd

Project for Takeda Pharmaceuticals (Feb 2018 - Feb 2019):

  • Experience in implementing and customizing Salesforce solutions for various clients.
  • Leading workshops and training for end users to maximize Salesforce usage.
  • Gathering and evaluating business requirements and translating them into standardized and customized Salesforce solutions.
  • Design and development of user-defined functions using process builders and flows as well as APEX.
  • Comprehensive work with Sales, and Service Clouds.
  • Played the role of Project Manager.
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales and Service Clouds.
  • Customizations with APEX.
Dez. 2013 - Feb. 2018
4 Jahren 3 Monaten
Kolkata, Indien

Software Engineer

Accenture India Pvt. Ltd

Project for Radius Health (Jan 2017 - Jan 2018):

  • Played the role of offshore Salesforce developer.
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales Clouds.
  • Customizations with APEX.

Project for Nissan (Jan 2014 - Jan 2017):

  • No specific details provided for this project.

Zusammenfassung

Experienced Campaign Management Expert with over 4+ years of proven success in marketing automation and analytics. Specializes in utilizing cutting-edge digital marketing technologies to restructure and optimize campaign operations. Adept at managing comprehensive marketing strategies, analyzing campaign performance, and implementing marketing software solutions.

Sprachen

Englisch
Muttersprache
Deutsch
Verhandlungssicher

Ausbildung

Apr. 2024 - Bis heute

TU Darmstadt

M.Sc · AI & ML · Darmstadt, Deutschland

Juli 2009 - Juni 2013

West Bengal University of Technology

B.Tech · IT · Durgapur, Indien

Zertifikate & Bescheinigungen

Advanced Administrator

Marketing Cloud Email Specialist

Sales Cloud Consultant

Salesforce Administrator

Ähnliche Freelancer

Entdecken Sie andere Experten mit ähnlichen Qualifikationen und Erfahrungen.

Verifizierter Experte
Bhanu Avula

Salesforce Crm ,Marketing Cloud Expert and Data cloud(CDP)

Profil ansehen
Verifizierter Experte
Yashar Sadeghi

IT-Berater mit 10 Jahren Erfahrung & Zertifizierung | PM | Salesforce & CRM | Change Management | Prozessberatung | IT-Strategie

Profil ansehen
Verifizierter Experte
Lars Freelancer

Crm Solution Architect

Profil ansehen
Verifizierter Experte
Samuel Bentele

Senior Salesforce Consultant

Profil ansehen
Verifizierter Experte
Michèle Koch

☁️ Freelance Salesforce Consultant/ Solution Architect

Profil ansehen
Verifizierter Experte
Fabian Kramer

Salesforce Architect

Profil ansehen
Verifizierter Experte
Peter Langheinrich

Zoho-Berater und -Entwickler

Profil ansehen
Verifizierter Experte
Wiam Aouraghe

SALESFORCE ARCHITEKT / CONSULTANT

Profil ansehen
Verifizierter Experte
Philip Scheibl

Interim & Consulting - I solve problems and make cool things work digital | worldwide | critical & original

Profil ansehen
Verifizierter Experte
Roman Hentschke

Salesforce Archtitect

Profil ansehen
Verifizierter Experte
David Reitz

Interim IT Consultant

Profil ansehen
Verifizierter Experte
Federico Spinetta Prado

CRM & Process Solution Architect – Scrum Master

Profil ansehen
Verifizierter Experte
Tungi Dang

Freelance Technical Product Lead | DevOps Expert | It Program Manager | Senior Solution Architect | Ai-engineer

Profil ansehen
Verifizierter Experte
Frederic Pierre

Salesforce Specialist | Consultant

Profil ansehen
Verifizierter Experte
Werner Keil

Enterprise Consultant, Java, Jakarta EE, Agile, and Microservice Expert

Profil ansehen