Salesforce Solution Architect

I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.

• Products: Sales Cloud, Field Service Lightning.
• Methodology: Scrumban, Jira/ Confluence.
• DevOps: Salesforce Change Sets.
• Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.

I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.

• Products: Sales Cloud, Service Cloud, Experience Cloud, Field Service Lightning.
• Methodology: Scrumban, Jira/ Confluence.
• DevOps: Salesforce Change Sets.
• Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.

As the Lead Solution Architect, I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.

As the service stream lead and Proxy Product Owner it was also my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.

As we did not have a Scrum Master assigned to the project, I took a part of that role as well and established scrum ceremonies and ways of working.

• Products: Sales Cloud, CPQ, Service Cloud, Field Service Lightning.
• Methodology: (Salesforce) Scrum, Jira/ Confluence.
• DevOps: Git, Scratch Orgs, VS Code.
• Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Requirements Engineering, Project Management, VS Code/ GitHub, Scrum, Jira/ Confluence.

I trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.

• Products: Salesforce Media Cloud, Industries CPQ.
• Skills: Salesforce Architecture, Industries CPQ, Omni Studio, Jira/ Confluence.

As a Salesforce Admin I was mainly responsible for maintenance work but delivered smaller features as well. E.g. I created Reports & Dashboards, refactored Flows and built new Apps.

• Products: Sales Cloud, CPQ.
• Methodology: Kanban, Jira/ Confluence.
• DevOps: Copado Light, Change Sets.
• Skills: Salesforce Architecture, Jira/ Confluence.

As Proxy Product Owner and Business Analyst I led workshops to gather all the requirements and wrote user stories for the project backlog. As the client has not been familiar with Salesforce or IT solutions in general, I would prepare small POC demos for the stakeholders so that they could understand Salesforce capabilities or UI behavior better.

• Products: Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Consumer Goods Cloud, Loyalty Cloud.
• Methodology: (Salesforce) Scrum, Jira/ Confluence.
• DevOps: Git, Scratch Orgs, VS Code.
• Skills: Salesforce Architecture, Proxy Product Owner, VS Code, Jira/ Confluence.

As the Project Lead I had to make sure to deliver a high-quality solution in the given amount of time and budget.

As the Solution Architect I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.

• Products: Salesforce Sales Cloud, Salesforce Field Service, Salesforce Maps.
• Methodology: (Salesforce) Scrum, Jira/ Confluence.
• DevOps: Copado Essentials.
• Skills: Salesforce Architecture, Copado Essentials, Jira/ Confluence.

As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.

• Products: Salesforce Sales Cloud, Salesforce Maps.
• Methodology: Scrum Light, Jira/ Confluence.
• DevOps: Change Sets.
• Skills: Salesforce Architecture, Jira/ Confluence.

As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.

• Products: Salesforce Sales Cloud.
• Methodology: (Salesforce) Scrum, Jira/ Confluence.
• DevOps: Change Sets.
• Skills: Salesforce Architecture, Jira/ Confluence.