Michèle Koch

Salesforce Solution Architect

Hamburg, Deutschland

Erfahrungen

Sept. 2023 - März 2024
7 Monaten

Salesforce Solution Architect

Stellwerk GmbH

I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.

  • Products: Sales Cloud, Field Service Lightning.
  • Methodology: Scrumban, Jira/ Confluence.
  • DevOps: Salesforce Change Sets.
  • Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.
Aug. 2023 - Bis heute
1 Jahr 11 Monaten

Salesforce Consultant / Architect

Zwilling J.A. Henckels AG

I am responsible for maintaining and enhancing the global customer service infrastructure based on Salesforce Omni Channel.

  • Products: Service Cloud, Commerce Cloud, Marketing Cloud, Amazon Voice.
  • Methodology: Scrumban, Jira/ Confluence.
  • Skills: Vendor Management, Omni Channel, Chat, Voice, Case Management, Reporting.
Juni 2023 - Juli 2024
1 Jahr 2 Monaten

Salesforce Solution Architect

Grüner Blitz

I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.

  • Products: Sales Cloud, Service Cloud, Experience Cloud, Field Service Lightning.
  • Methodology: Scrumban, Jira/ Confluence.
  • DevOps: Salesforce Change Sets.
  • Skills: Sales Process Management, Reporting, Field Service, FSL Mobile.
Apr. 2023 - Dez. 2023
9 Monaten

Salesforce Solution Architect

jobs4refugees

I designed and successfully delivered a public job portal and was responsible for completing maintenance tasks and built smaller solutions based on the business requirements.

  • Products: Non-Profit Cloud, Experience Cloud.
  • Methodology: Scrumban, Jira/ Confluence.
  • DevOps: Salesforce Change Sets.
Sept. 2022 - Feb. 2023
6 Monaten

Lead Solution Architect Salesforce

Volta Trucks

As the Lead Solution Architect, I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.

As the service stream lead and Proxy Product Owner it was also my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.

As we did not have a Scrum Master assigned to the project, I took a part of that role as well and established scrum ceremonies and ways of working.

  • Products: Sales Cloud, CPQ, Service Cloud, Field Service Lightning.
  • Methodology: (Salesforce) Scrum, Jira/ Confluence.
  • DevOps: Git, Scratch Orgs, VS Code.
  • Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Requirements Engineering, Project Management, VS Code/ GitHub, Scrum, Jira/ Confluence.
Juli 2022 - Okt. 2022
4 Monaten

Salesforce Solution Architect

jobs4refugees

Detach a managed package and rebuilt functionality with as less code as possible to enable j4r to maintain Salesforce themselves without the need of a proper developer.

  • Products: Non-Profit Cloud, Salesforce Experience Cloud.
  • Methodology: Jira/ Confluence.
  • Skills: Salesforce Architecture, Customer Community, Non-Profit Cloud, Jira/ Confluence.
Juni 2022 - Sept. 2022
4 Monaten

Salesforce Solution Architect

Zattoo

I trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.

  • Products: Salesforce Media Cloud, Industries CPQ.
  • Skills: Salesforce Architecture, Industries CPQ, Omni Studio, Jira/ Confluence.
Apr. 2022 - Okt. 2022
7 Monaten
Hamburg, Deutschland

Salesforce Technology Architect

BearingPoint

Dez. 2021 - Dez. 2022
1 Jahr 1 Monate

Salesforce Admin

Hazemag

As a Salesforce Admin I was mainly responsible for maintenance work but delivered smaller features as well. E.g. I created Reports & Dashboards, refactored Flows and built new Apps.

  • Products: Sales Cloud, CPQ.
  • Methodology: Kanban, Jira/ Confluence.
  • DevOps: Copado Light, Change Sets.
  • Skills: Salesforce Architecture, Jira/ Confluence.
Aug. 2021 - Apr. 2022
9 Monaten

Stream Lead Sales

bofrost*

As a stream lead and Proxy Product Owner it was my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.

As the deputy project lead and Scrum Master I made sure to solve blockers that kept the team from making progress.

  • Products: Salesforce Marketing Cloud, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Analytics.
  • Methodology: (Salesforce) Scrum, Jira/ Confluence.
  • DevOps: Git, Copado.
  • Skills: Salesforce Architecture, Workbench, Data Loader, Proxy Product Owner, Copado, Jira/ Confluence.
Feb. 2021 - Juli 2021
6 Monaten

Business Analyst, Proxy Product Owner

Grohe

As Proxy Product Owner and Business Analyst I led workshops to gather all the requirements and wrote user stories for the project backlog. As the client has not been familiar with Salesforce or IT solutions in general, I would prepare small POC demos for the stakeholders so that they could understand Salesforce capabilities or UI behavior better.

  • Products: Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Consumer Goods Cloud, Loyalty Cloud.
  • Methodology: (Salesforce) Scrum, Jira/ Confluence.
  • DevOps: Git, Scratch Orgs, VS Code.
  • Skills: Salesforce Architecture, Proxy Product Owner, VS Code, Jira/ Confluence.
Jan. 2020 - Bis heute
4 Jahren 6 Monaten
Hamburg, Deutschland

Freelance Salesforce Solution Architect

März 2020 - Okt. 2020
8 Monaten

Salesforce Solution Architect & Project Lead

Brillux

As the Project Lead I had to make sure to deliver a high-quality solution in the given amount of time and budget.

As the Solution Architect I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.

  • Products: Salesforce Sales Cloud, Salesforce Field Service, Salesforce Maps.
  • Methodology: (Salesforce) Scrum, Jira/ Confluence.
  • DevOps: Copado Essentials.
  • Skills: Salesforce Architecture, Copado Essentials, Jira/ Confluence.
Jan. 2020 - Dez. 2022
3 Jahren
Hamburg, Deutschland

Managing Salesforce Consultant

adesso SE

Mai 2019 - Dez. 2020
8 Monaten

Salesforce Consultant

Beos AG

As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.

  • Products: Salesforce Sales Cloud, Salesforce Maps.
  • Methodology: Scrum Light, Jira/ Confluence.
  • DevOps: Change Sets.
  • Skills: Salesforce Architecture, Jira/ Confluence.
März 2019 - Apr. 2019
2 Monaten

Salesforce Consultant

Deutsche Wohnen

As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as functioned as a sparring partner for the inhouse Salesforce Admin.

  • Products: Salesforce Service Cloud, Salesforce Experience Cloud, OData.
  • Methodology: Jira/ Confluence.
  • DevOps: Change Sets.
  • Skills: Salesforce Architecture, Jira/ Confluence.
Jan. 2019 - März 2019
3 Monaten

Salesforce Consultant

FFN Radio Station

As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.

  • Products: Salesforce Sales Cloud.
  • Methodology: (Salesforce) Scrum, Jira/ Confluence.
  • DevOps: Change Sets.
  • Skills: Salesforce Architecture, Jira/ Confluence.
Jan. 2018 - Dez. 2020
3 Jahren
Berlin, Deutschland

Project Manager & Salesforce Consultant

Eigenherd GmbH

Jan. 2018 - Dez. 2019
1 Jahr
Berlin, Deutschland

Product Owner Backend & Salesforce Admin

Realbest GmbH

Jan. 2014 - Dez. 2019
5 Jahren
Berlin, Deutschland

Senior Product Manager & Salesforce Admin

Classic Trader GmbH

Sprachen

Deutsch
Muttersprache
Englisch
Muttersprache

Ausbildung

University of Applied Science – FH Kiel

Bachelor's Degree · Business Administration · Kiel, Deutschland

Zertifikate & Bescheinigungen

Advanced Product Management

Salesforce Certified Administrator (SCA)

Salesforce

Salesforce Certified Business Analyst

Salesforce

Salesforce Certified Field Service Consultant

Salesforce

Salesforce Certified Platform App Builder Certification

Salesforce

Salesforce Certified Sales Cloud Consultant

Salesforce

Salesforce Certified Service Cloud Consultant

Salesforce

Salesforce Certified Sharing and Visibility Architect

Salesforce