I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
I am responsible for maintaining and enhancing the global customer service infrastructure based on Salesforce Omni Channel.
I took over the project from the previous partner to save it from failing. I had to re-built the custom architecture to ensure a stable and sustainable system. I built solutions to meet the clients business requirements and introduced Field Service Lightning to schedule Technicians and let them document appointments with the FSL Mobile App.
I designed and successfully delivered a public job portal and was responsible for completing maintenance tasks and built smaller solutions based on the business requirements.
As the Lead Solution Architect, I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
As the service stream lead and Proxy Product Owner it was also my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As we did not have a Scrum Master assigned to the project, I took a part of that role as well and established scrum ceremonies and ways of working.
Detach a managed package and rebuilt functionality with as less code as possible to enable j4r to maintain Salesforce themselves without the need of a proper developer.
I trained the inhouse Salesforce team on how to administer Media Cloud and set up Industries CPQ.
As a Salesforce Admin I was mainly responsible for maintenance work but delivered smaller features as well. E.g. I created Reports & Dashboards, refactored Flows and built new Apps.
As a stream lead and Proxy Product Owner it was my responsibility to lead workshops and to make sure all requirements are gathered, documented and signed-off by the customer.
As the deputy project lead and Scrum Master I made sure to solve blockers that kept the team from making progress.
As Proxy Product Owner and Business Analyst I led workshops to gather all the requirements and wrote user stories for the project backlog. As the client has not been familiar with Salesforce or IT solutions in general, I would prepare small POC demos for the stakeholders so that they could understand Salesforce capabilities or UI behavior better.
As the Project Lead I had to make sure to deliver a high-quality solution in the given amount of time and budget.
As the Solution Architect I was responsible for designing high quality, scalable and performant solutions inside Salesforce and had to make sure all architectural decisions fit together into a coherent and stable solution.
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as functioned as a sparring partner for the inhouse Salesforce Admin.
As a Salesforce consultant I gathered requirements, wrote User Stories and designed and implemented solutions as well as trained end users.
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