Senior Management Consultant

• Expertise in program management and multi-project management.
• Management and leadership of national and international projects.
• Project Management Office (PMO).
• Leadership and interim management.
• Strategy consulting, outsourcing, and carve-out.
• Process management.
• Training, briefing, and coaching.

Knowledge in project management methods:

• Classical project management: PRINCE2, PMI.
• Agile project management: Scrum Master certified by Scrum.org.

Personal skills:

• Structured, goal-oriented, and organized work style.
• Transparent communication skills.
• Mediation and negotiation expertise.
• Entrepreneurial thinking and acting.
• Social and leadership competence.
• Responsibility, self-motivation, and proactive behavior.
• Organizational and multitasking capability.

Technical skills:

• Hardware: IVR, ACD, BCC, and Dialer.
• CRM/Databases: Clarify eFrontOffice, Remedy, Lotus Notes.
• Data Communication/Network Technology: TCP/IP, Network Technology.
• Software/Apps: Microsoft Office programs (Word, Excel, PowerPoint/ThinkCell, Outlook, Project, Visio, SharePoint), Lotus Notes, SAP, Miro, MS Teams, Cisco Webex.

• Interim management responsibilities in marketing and client relations.
• Successfully led short-term projects with measurable outcomes.