Yvonne Scislowski
Senior Management Consultant
Experience
Senior Management Consultant
Scillcon GmbH
Freelance Senior Management Consultant
Interim Manager
XLNT Marketing GmbH
Head of Customer Service
Telefónica GmbH
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (20 years), Information Technology (14 years), Telecommunication (6 years), and Advertising (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Strategy (20 years), Business Intelligence (14 years), Project Management (14 years), Customer Service (6 years), and Marketing (2 years).
Skills
Professional Focus & Work Experience:
- Program Management / Multi-project Management
- Project Management For National And International Projects
- Project Leadership Of National And International Projects
- Project Management Office (Pmo)
- Leadership & Interim Management
- Strategy Consulting, Outsourcing & Carve-out
- Process Management
- Training, Briefing & Coaching
Project Management Methods Knowledge:
- Traditional Project Management: Prince 2, Pmi
- Agile Project Management: Scrum Master According To Scrum.org
Personal Qualities & Soft Skills:
- Structured, Goal-oriented & Organized Way Of Working
- Transparent Communication Skills
- Mediation & Negotiation Skills
- Entrepreneurial Thinking & Acting
- Social & Leadership Competence
- Sense Of Responsibility, Self-motivation & Proactive Approach
- Organizational & Multitasking Ability
Hardware & Software Knowledge:
- Hardware: Ivr, Acd, Bcc & Dialer
- Crm / Databases: Clarify Efrontoffice, Remedy / Lotus Notes
- Data Communication / Network Technology: Tcp/ip & Network Technology
- Software / Apps: Microsoft Office Programs (Word, Excel, Powerpoint / Thinkcell, Outlook, Project, Visio, Sharepoint), Lotus Notes, Sap, Miro, Ms Teams, Cisco Webex
Industries & Industry Experience:
- Telecommunications
- It / It Security
- Service Management, Service Design
- Transportation & Logistics
- Manufacturing, Pharmaceutical, Chemical
- Customer Service & Call Center
Languages
Education
LMU Munich
Law · Munich, Germany
Certifications & licenses
Applicant selection & interview techniques training
Business English
Various leadership trainings
Leadership competence & practice, communication, coaching
Customer communication, rhetoric & telemarketing
Network technology & infrastructure / LAN & WAN (TCP/IP)
Scrum Master according to Scrum.org
Scrum.org
Profile
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