Theo Liakouras
Project Manager, Consultant
Experience
Jan 2023 - Present
3 years 1 monthProject Manager, Consultant
Umicore
- Leading the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
- Providing advice on governance, security, and data protection
- Creating project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope documents
- Analyzing manual processes and developing automated solutions
Aug 2022 - May 2023
10 monthsBusiness Analyst in the B2B Invoicing Team
REWE
- Developing a new invoicing environment for the B2B customer segment to replace the COBOL/DB2 legacy system
- Creating and prioritizing user stories based on B2B customer requirements
- Setting up a patch management process to meet security requirements
- Handling and analyzing Jira tickets for error diagnostics in operational support
Feb 2022 - Jun 2022
5 monthsInfrastructure Consultant, Project Manager, Service Provider Management according to ITIL 4
Hoya Surgical Optics
- Analyzing the IT infrastructure of branches in the Americas, Europe, and Asia
- Reviewing and consolidating service contracts with a 30% cost reduction
- Advising on the global rollout of ITSM using Atlassian Jira Service Management and standard processes
- Designing a GDPR-compliant cloud infrastructure in Microsoft Azure, Dynamics 365, and Azure AD
- Negotiating SLAs and implementing EU standard contractual clauses for data residency
Mar 2021 - Dec 2021
10 monthsTechnical Consultant
Universal Investment
- Reviewing in-house developed applications for compliance with KAIT regulations and company policies
- Identifying risks and developing an action plan prioritized by financial, customer-related, and regulatory impacts
- Creating multiple operations manuals for internally developed software
- Designing and delivering awareness workshops, including developing training materials
- Developing a Power App for KAIT-compliant guidance on document creation
Dec 2020 - Mar 2021
4 monthsProject Coordinator
Restaurant Franchise
- Conducting a proof of concept with five franchise locations to evaluate new employee management software
- Interviewing to capture requirements from participating restaurants
- Creating a project roadmap for the proof of concept
- Developing and running various tests to validate requirements
- Collaborating with service providers to implement necessary adjustments
Jul 2020 - Dec 2020
6 monthsHybrid
Consultant, Project Manager
Metrikos GmbH
- Migration of a legacy SBS 2011 environment to a hybrid solution with Microsoft 365 and Windows Server 2019
- Migration of the on-premises Exchange Server to Exchange Online and upgrade of the SQL Anywhere database from V12 to V17
- Creation of Power Flows to automate manual processes and reduce error rates
- Updating operational applications to the latest versions
- Analysis and optimization of support contracts
Jul 2020 - Oct 2020
4 monthsBusiness Analyst / IntScope Proof of Concept
Allianz Global Investors
- Preliminary study to estimate effort for adapting business-critical Business Managed Applications to KAIT regulations
- Creation of requirements documentation and an implementation plan
- Development of a questionnaire based on internal guidelines and conducting interviews with department heads and users
- Conducting a GAP analysis according to KAIT requirements and reviewing KAIT compliance of cloud providers and SLAs
- Presentation of solution approaches and creation of an execution/cost plan
Feb 2020 - Present
6 yearsFreelance IT Consultant and Business Owner
Theo Liakouras IT Solutions
- Implementation of software solutions for complex issues with minimal impact on business operations
- Guidance and consulting for clients on process adjustments and implementation of KAIT requirements, GDPR, and ISO 27001
- Support for small businesses in ongoing operations during the pandemic and lockdown using Microsoft 365 technologies
Feb 2020 - Oct 2020
9 monthsBusiness Analyst Infrastructure Harmonization
Allianz Global Investors
- Migration project to harmonize the IT infrastructure of the Italian entity according to global guidelines
- Categorization and grouping of applications, services, and BMAs based on collected data
- Division and prioritization into multiple subprojects with defined milestones
- Creation and validation of several Mini Proof of Concepts
- Migration of users in Milan and validation of all applications four months ahead of schedule
Jul 2018 - Dec 2019
1 year 6 monthsProject Manager & Scrum Master
adesso AG
- Scrum Master of a geographically distributed team of eleven people in the SAFe Release Train
- Coaching of team and clients on agile values and building a constructive feedback culture
- Support for digital transformation and agile change
- Formulation of requirements, creation of user stories, user journeys, and personas
- Planning and execution of Scrum ceremonies
- Management of client projects in the finance industry and creation of reports and metrics
Oct 2017 - Jun 2018
9 monthsCareer break
Sabbatical
Jan 2017 - Sep 2017
9 monthsOperations Manager Germany (Interim)
Epiq Systems Germany GmbH
- Led the German office with technical and disciplinary responsibility for nine staff
- Operationally led eDiscovery projects, including requirements management
- Managed provider relations and SLAs
- Established an open team culture with process and communication structures
- Implemented and enforced occupational safety and data protection measures
- Optimized processes and workflows based on Lean principles
Jun 2013 - Sep 2016
3 years 4 monthsIT Manager Germany
Herbert Smith Freehills Germany
Jan 2013 - May 2013
5 monthsIT Traineeship
VDK e.V.
Sep 2009 - Dec 2012
3 years 4 monthsIT Senior Analyst
Banco Bilbao Vizcaya Argentaria S.A.
Jan 2007 - Aug 2009
2 years 8 monthsSelf-employed
nCons IT-Beratung
Jun 2004 - Aug 2009
5 years 3 monthsInformation Systems Specialist & Operations Manager Assistant DACH Region
Tahitian Noni International Deutschland
Summary
Theo Liakouras is a freelance IT specialist with over 21 years of experience. He uses his accumulated knowledge and experience to help his clients successfully complete projects, remove business obstacles, and optimize processes to increase delivered value.
His expertise includes analyzing and optimizing business processes, classic and agile project methods, implementing new software and infrastructure solutions, setting up branches of international companies in the DACH region, and enforcing data protection and compliance policies in IT.
Languages
German
AdvancedGreek
AdvancedEnglish
AdvancedSpanish
IntermediateEducation
Apr 2000 - Mar 2002
Kempten Technical High School
IHK Certified IT Specialist in Application Development · IT Specialist in Application Development · Kempten, Germany
Oct 1998 - Mar 2000
Kempten University of Applied Sciences
Industrial Engineering in Information & Electrical Engineering · Kempten, Germany
Certifications & licenses
ITIL Foundation CPD
ITIL V3 Foundation
ITIL V4 Foundation
ITIL V4 Specialist: Sustainability In Digital And IT
Kanban Management Professional (KMP I)
Lean Six Sigma Yellow Belt
Microsoft Power Platform Fundamentals
Professional Agile Leadership (PAL)
Professional Product Owner (PSPO I)
Professional Scrum Master I
Professional Scrum Master II
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