Theo Liakouras

Project Manager, Consultant

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Frankfurt am Main, Germany

Experience

Jan 2023 - Present
3 years 1 month

Project Manager, Consultant

Umicore

  • Leading the migration of local SharePoint sites to SharePoint Online, including planning, coordination, and communication
  • Providing advice on governance, security, and data protection
  • Creating project documents: project charter, project plan, communication strategy plan, risk and risk mitigation plan, scope documents
  • Analyzing manual processes and developing automated solutions
Aug 2022 - May 2023
10 months

Business Analyst in the B2B Invoicing Team

REWE

  • Developing a new invoicing environment for the B2B customer segment to replace the COBOL/DB2 legacy system
  • Creating and prioritizing user stories based on B2B customer requirements
  • Setting up a patch management process to meet security requirements
  • Handling and analyzing Jira tickets for error diagnostics in operational support
Feb 2022 - Jun 2022
5 months

Infrastructure Consultant, Project Manager, Service Provider Management according to ITIL 4

Hoya Surgical Optics

  • Analyzing the IT infrastructure of branches in the Americas, Europe, and Asia
  • Reviewing and consolidating service contracts with a 30% cost reduction
  • Advising on the global rollout of ITSM using Atlassian Jira Service Management and standard processes
  • Designing a GDPR-compliant cloud infrastructure in Microsoft Azure, Dynamics 365, and Azure AD
  • Negotiating SLAs and implementing EU standard contractual clauses for data residency
Mar 2021 - Dec 2021
10 months

Technical Consultant

Universal Investment

  • Reviewing in-house developed applications for compliance with KAIT regulations and company policies
  • Identifying risks and developing an action plan prioritized by financial, customer-related, and regulatory impacts
  • Creating multiple operations manuals for internally developed software
  • Designing and delivering awareness workshops, including developing training materials
  • Developing a Power App for KAIT-compliant guidance on document creation
Dec 2020 - Mar 2021
4 months

Project Coordinator

Restaurant Franchise

  • Conducting a proof of concept with five franchise locations to evaluate new employee management software
  • Interviewing to capture requirements from participating restaurants
  • Creating a project roadmap for the proof of concept
  • Developing and running various tests to validate requirements
  • Collaborating with service providers to implement necessary adjustments
Jul 2020 - Dec 2020
6 months
Hybrid

Consultant, Project Manager

Metrikos GmbH

  • Migration of a legacy SBS 2011 environment to a hybrid solution with Microsoft 365 and Windows Server 2019
  • Migration of the on-premises Exchange Server to Exchange Online and upgrade of the SQL Anywhere database from V12 to V17
  • Creation of Power Flows to automate manual processes and reduce error rates
  • Updating operational applications to the latest versions
  • Analysis and optimization of support contracts
Jul 2020 - Oct 2020
4 months

Business Analyst / IntScope Proof of Concept

Allianz Global Investors

  • Preliminary study to estimate effort for adapting business-critical Business Managed Applications to KAIT regulations
  • Creation of requirements documentation and an implementation plan
  • Development of a questionnaire based on internal guidelines and conducting interviews with department heads and users
  • Conducting a GAP analysis according to KAIT requirements and reviewing KAIT compliance of cloud providers and SLAs
  • Presentation of solution approaches and creation of an execution/cost plan
Feb 2020 - Present
6 years

Freelance IT Consultant and Business Owner

Theo Liakouras IT Solutions

  • Implementation of software solutions for complex issues with minimal impact on business operations
  • Guidance and consulting for clients on process adjustments and implementation of KAIT requirements, GDPR, and ISO 27001
  • Support for small businesses in ongoing operations during the pandemic and lockdown using Microsoft 365 technologies
Feb 2020 - Oct 2020
9 months

Business Analyst Infrastructure Harmonization

Allianz Global Investors

  • Migration project to harmonize the IT infrastructure of the Italian entity according to global guidelines
  • Categorization and grouping of applications, services, and BMAs based on collected data
  • Division and prioritization into multiple subprojects with defined milestones
  • Creation and validation of several Mini Proof of Concepts
  • Migration of users in Milan and validation of all applications four months ahead of schedule
Jul 2018 - Dec 2019
1 year 6 months

Project Manager & Scrum Master

adesso AG

  • Scrum Master of a geographically distributed team of eleven people in the SAFe Release Train
  • Coaching of team and clients on agile values and building a constructive feedback culture
  • Support for digital transformation and agile change
  • Formulation of requirements, creation of user stories, user journeys, and personas
  • Planning and execution of Scrum ceremonies
  • Management of client projects in the finance industry and creation of reports and metrics
Oct 2017 - Jun 2018
9 months

Career break

Sabbatical

Jan 2017 - Sep 2017
9 months

Operations Manager Germany (Interim)

Epiq Systems Germany GmbH

  • Led the German office with technical and disciplinary responsibility for nine staff
  • Operationally led eDiscovery projects, including requirements management
  • Managed provider relations and SLAs
  • Established an open team culture with process and communication structures
  • Implemented and enforced occupational safety and data protection measures
  • Optimized processes and workflows based on Lean principles
Jun 2013 - Sep 2016
3 years 4 months

IT Manager Germany

Herbert Smith Freehills Germany

Jan 2013 - May 2013
5 months

IT Traineeship

VDK e.V.

Sep 2009 - Dec 2012
3 years 4 months

IT Senior Analyst

Banco Bilbao Vizcaya Argentaria S.A.

Jan 2007 - Aug 2009
2 years 8 months

Self-employed

nCons IT-Beratung

Jun 2004 - Aug 2009
5 years 3 months

Information Systems Specialist & Operations Manager Assistant DACH Region

Tahitian Noni International Deutschland

Summary

Theo Liakouras is a freelance IT specialist with over 21 years of experience. He uses his accumulated knowledge and experience to help his clients successfully complete projects, remove business obstacles, and optimize processes to increase delivered value.

His expertise includes analyzing and optimizing business processes, classic and agile project methods, implementing new software and infrastructure solutions, setting up branches of international companies in the DACH region, and enforcing data protection and compliance policies in IT.

Languages

German
Advanced
Greek
Advanced
English
Advanced
Spanish
Intermediate

Education

Apr 2000 - Mar 2002

Kempten Technical High School

IHK Certified IT Specialist in Application Development · IT Specialist in Application Development · Kempten, Germany

Oct 1998 - Mar 2000

Kempten University of Applied Sciences

Industrial Engineering in Information & Electrical Engineering · Kempten, Germany

Certifications & licenses

ITIL Foundation CPD

ITIL V3 Foundation

ITIL V4 Foundation

ITIL V4 Specialist: Sustainability In Digital And IT

Kanban Management Professional (KMP I)

Lean Six Sigma Yellow Belt

Microsoft Power Platform Fundamentals

Professional Agile Leadership (PAL)

Professional Product Owner (PSPO I)

Professional Scrum Master I

Professional Scrum Master II

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