Stefan Frank - Application Manager Atlassian

Hamburg, Germany

Experience

Mar 2023 - Dec 2023

10 months

Application Manager Atlassian

PI GmbH

Administration of Atlassian tools (Jira, Confluence, ITSM and Bitbucket)
Sole point of contact for all Atlassian topics across the company
Stakeholder management and requirements management
Planning and execution of the migration to the cloud (all applications)
Server to cloud migration
Consulting and optimization of various business processes (procurement, HR, IT)

Feb 2023 - Sep 2023

8 months

Atlassian Consultant

Volkswagen AG CARIAD

Technical lead for migrations within the VW Group
Consulting for projects/instances to be migrated
Executing the three migrations
Stakeholder management
Setting up reporting
Server to Data Center migrations
Project planning and monitoring
Creating various mappings and preparations
Requirements management
Process design and optimization for migration projects

Jan 2023 - Mar 2023

3 months

Atlassian Consultant

EON AG

Creating training materials and workshops
Atlassian tool enablement for employees
Training videos for add-ons (eazyBI, Structure, etc.)

Aug 2022 - Dec 2022

5 months

IT Atlassian Consultant

demicon GmbH

Collaboration management
Tool enablement (training/workshops)
Knowledge management
High-level reporting dashboards
Agile project management using SAFe
Stakeholder management
Atlassian migration
Process optimization and consulting
Implementation of customer requirements, consulting and delivery/development

Mar 2022 - Jul 2022

5 months

IT Atlassian Consultant

Spirit Experts GmbH

Process optimization and process consulting
Leading the sub-team Service Desk
Requirements management
Creating reports
Agile project management (SAFe/Scrum)
Stakeholder communication
Atlassian migration
Implementation of customer requirements, consulting and delivery/development

Sep 2021 - Feb 2022

6 months

IT Atlassian Consultant (Freelance)

Digitization of standardized processes with the Atlassian tool stack (Jira/Confluence)
Training employees for Jira and Confluence
Atlassian migrations
Atlassian administration

Jan 2020 - Sep 2021

1 year 9 months

IT System Administrator, focus on Atlassian administration

novomind AG

Server configuration and deployment/ensuring internal services
Hardware provisioning
User management
Access management and permission assignment
Internal first, second, and third-level support
Configuration and consulting for Atlassian products
Responsible Atlassian administrator (Jira, Confluence, Jira SD) for the 4500-user Data Center instance
Migrations

Sep 2019 - Mar 2020

7 months

E-Commerce Manager (Self-employed)

Product research
Online marketing (performance marketing)
Budget and controlling
E-commerce management
Setting up multiple online shops

Sep 2019 - Jan 2020

5 months

Hamburg, Germany

Part-time Staff, Second Head Chef Event Kitchen

Beach Hamburg

Planning and coordination of the event kitchen
Calculating, planning, and ordering supplies for events
Team lead at events (coordinating staff)
Coordination and planning of shifts

Jul 2019 - Sep 2019

3 months

Technical Support Manager

Roqqio GmbH

Customer support
First and second level support
Maintenance and dispatching of the ticket system (Atlassian)

Jul 2018 - Aug 2018

2 months

IT Management Assistant (Internship)

Berger Holding GmbH

SAP ABAP
Jira and Confluence

May 2018 - Jun 2018

2 months

Software Developer (Internship)

THIIINK GmbH

Jira ticketing system
Scrum
JavaScript

Dec 2017 - Jun 2019

1 year 7 months

Customer Advisor for Hardware Installation

compandy

Customer support and consulting
Device repair
Invoicing
Working with Jira and Confluence

Mar 2016 - Mar 2016

1 month

IT Systems Integration Specialist (Internship)

Alois Müller GmbH

IT service desk (ITSM ticketing system)
Network engineering

Skills

Atlassian Suite (Jira, Confluence, Jira Service Management, Align)
Jira & Confluence Apps (Eazybi, Structure, Insight, Xray, Tempo, Etc.)
Office 365
Safe/scrum
Agile Project Management
Virtualization (Vmware)
Ms Exchange, Ad, Dns, Dhcp
E-commerce / Online Marketing
Striving For Constant Personal Growth/continued Education, Solution-oriented Thinking & The Ability To See The Big Picture, Hands-on Mentality