Stefan Frank
Application Manager Atlassian
Experience
Mar 2023 - Dec 2023
10 months Germany
Application Manager Atlassian
PI GmbH
- Administration of Atlassian tools (Jira, Confluence, ITSM, and Bitbucket)
- Sole point of contact for all Atlassian topics across the entire company
- Stakeholder management and requirements management
- Planning and executing the migration to the cloud (all applications)
- Server to cloud migration
- Consulting and optimizing various business processes (procurement, HR, IT)
Feb 2023 - Sep 2023
8 months Germany
Atlassian Consultant
Volkswagen AG CARIAD
- Subject matter responsible for migrations within the VW Group
- Consulting for the projects/instances to be migrated
- Carrying out the three migrations
- Stakeholder management
- Setting up reporting
- Server to Data Center migrations
- Project planning and monitoring
- Creating various mappings and preparation
- Requirements management
- Process design and optimization for migration projects
Jan 2022 - Mar 2023
3 months Germany
Atlassian Consultant
EON AG
- Creating training materials and workshops
- Enabling employees to use Atlassian tools
- Training videos on add-ons (eazyBI, Structure, etc.)
Aug 2022 - Dec 2022
5 months Germany
IT Atlassian Consultant for Volkswagen AG CARIAD
demicon GmbH
- Collaboration management
- Tool enablement (trainings/workshops)
- Knowledge management
- High-level reporting dashboards
- Agile project management according to SAFe
- Stakeholder management
- Atlassian migration
- Process optimization and consulting
- Implementing customer requirements, consulting and delivery/development
Mar 2022 - Jul 2022
5 months Germany
IT Atlassian Consultant for Volkswagen AG CARIAD
Spirit Experts GmbH
- Process optimization and consulting on processes
- Leading the sub-team Service Desk
- Requirements management
- Creating reports
- Agile project management (SAFe/Scrum)
- Stakeholder communication
- Atlassian migration
- Implementing customer requirements, consulting and delivery/development
Sep 2021 - Feb 2022
6 months Germany
IT Atlassian Consultant for SMEs
Freelance
- Digitizing standardized processes with Atlassian tool stack (Jira/Confluence)
- Training employees on Jira and Confluence
- Atlassian migrations
- Atlassian administrator
Jan 2020 - Sep 2021
1 year 9 months Germany
IT System Administrator focusing on Atlassian Administration
novomind AG
- Server configuration and provisioning/ensuring internal services
- Hardware provisioning
- User management
- Access control and permission assignment
- Internal first-, second-, and third-level support
- Configuration and consulting of Atlassian products
- Responsible Atlassian administrator (Jira, Confluence, Jira SD) for 4500-user Data Center instance
- Migrations
Sep 2019 - Mar 2020
7 months Germany
E-Commerce Manager
Self-employed
- Product research
- Online marketing (performance marketing)
- Budgeting and controlling
- E-commerce management
- Setting up multiple online shops
Sep 2019 - Jan 2020
5 months Hamburg, Germany
Part-time Staff
Beach Hamburg
- Second head chef in event kitchen (planning and coordination)
- Calculating, planning, and ordering goods for events
- Team lead at events (coordinating staff)
- Coordinating and scheduling shifts
Jul 2019 - Sep 2019
3 months Germany
Technical Support Manager
Roqqio GmbH
- Customer support
- First and second level support
- Maintaining and dispatching ticket system (Atlassian)
Jul 2018 - Aug 2018
2 months Germany
IT Management Assistant
Berger Holding GmbH
- SAP ABAP
- Jira and Confluence
May 2018 - Jun 2018
2 months Germany
Software Developer
THIIINK GmbH
- Jira ticket system
- Scrum
- JavaScript
Dec 2017 - Jun 2019
1 year 7 months Germany
Customer Advisor for Hardware Installation
compandy
- Customer support and consulting
- Repairing devices
- Invoicing
- Working with Jira and Confluence
Mar 2016 - Mar 2016
1 month Germany
IT Specialist in System Integration
Alois Müller GmbH
- IT service desk (ITSM ticket system)
- Network technology
Languages
German
Advanced
English
Intermediate
Education
Sep 2017 - Jul 2019
Isny Academy of Natural Sciences and Technology
State-certified Information Technology Assistant · Information Technology Assistant · Isny im Allgäu, Germany · Technical college entrance qualification
Sep 2011 - Jul 2017
Bernhard Strigel Gymnasium Memmingen
Secondary school diploma · Science track · Memmingen, Germany
Certifications & licenses
SAFe 5 Agilist
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