Renata Idiatullina - Integrated Digital Specialist

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Vienna, Austria

Experience

Nov 2023 - Present

2 years 3 months

Vienna, Austria

Developed a range of digital skills through hands-on experience in content creation and IT support.
Managed and created engaging content for newsletters, blogs, and YouTube channels.
Maintained digital platforms and supported email campaigns to ensure smooth operations.
Coordinated the technical aspects of virtual events, ensuring they ran smoothly.

Dec 2020 - Present

5 years 2 months

Ljubljana, Slovenia

Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, Thailand, enhancing client satisfaction and support efficiency.
Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.

Dec 2020 - Present

5 years 2 months

Washington, United States

Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.

May 2019 - Sep 2019

5 months

United States

Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
Thrived in a diverse team setting, boosting communication skills and cultural understanding.