Developed a range of digital skills through hands-on experience in content creation and IT support.
Managed and created engaging content for newsletters, blogs, and YouTube channels.
Maintained digital platforms and supported email campaigns to ensure smooth operations.
Coordinated the technical aspects of virtual events, ensuring they ran smoothly.
Dec 2020 - Present
4 years 5 months
Ljubljana, Slovenia
Technical Support Specialist
Setronica
Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, and Thailand, enhancing client satisfaction and support efficiency.
Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.
Dec 2020 - Present
4 years 5 months
Washington, United States
Intermediate Technical Support Specialist
ThinkWell
Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.
May 2019 - Sep 2019
5 months
United States
Participant in the Work and Travel Student Exchange program
Chico Hot Springs Resort
Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
Thrived in a diverse team setting, boosting my communication skills and cultural understanding.
Languages
Russian
Native
English
Advanced
German
Advanced
Education
Sep 2023 - Present
Fachhochschule des BFI Wien
Projektmanagement und IT · Vienna, Austria
Oct 2021 - Feb 2023
Sprachenzentrum der Universität Wien
Pre-study course (the German language) · Vienna, Austria
Sep 2016 - Jul 2020
Samara State University of Social Sciences and Education
Bachelor of arts · Samara, Russian Federation
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