Renata Idiatullina

Integrated Digital Specialist

Renata Idiatullina
Wien, Austria

Experience

Nov 2023 - Present
1 year 6 months
Vienna, Austria

Integrated Digital Specialist

Peter Drucker Society Europe

  • Developed a range of digital skills through hands-on experience in content creation and IT support.
  • Managed and created engaging content for newsletters, blogs, and YouTube channels.
  • Maintained digital platforms and supported email campaigns to ensure smooth operations.
  • Coordinated the technical aspects of virtual events, ensuring they ran smoothly.
Dec 2020 - Present
4 years 5 months
Ljubljana, Slovenia

Technical Support Specialist

Setronica

  • Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, and Thailand, enhancing client satisfaction and support efficiency.
  • Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
  • Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
  • Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
  • Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.
Dec 2020 - Present
4 years 5 months
Washington, United States

Intermediate Technical Support Specialist

ThinkWell

  • Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
  • Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
  • Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
  • Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.
May 2019 - Sep 2019
5 months
United States

Participant in the Work and Travel Student Exchange program

Chico Hot Springs Resort

  • Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
  • Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
  • Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
  • Thrived in a diverse team setting, boosting my communication skills and cultural understanding.

Languages

Russian
Native
English
Advanced
German
Advanced

Education

Sep 2023 - Present

Fachhochschule des BFI Wien

Projektmanagement und IT · Vienna, Austria

Oct 2021 - Feb 2023

Sprachenzentrum der Universität Wien

Pre-study course (the German language) · Vienna, Austria

Sep 2016 - Jul 2020

Samara State University of Social Sciences and Education

Bachelor of arts · Samara, Russian Federation