Renata Idiatullina
Integrated Digital Specialist
Experience
Nov 2023 - Present
1 year 6 months Vienna, Austria
Integrated Digital Specialist
Peter Drucker Society Europe
- Developed a range of digital skills through hands-on experience in content creation and IT support.
- Managed and created engaging content for newsletters, blogs, and YouTube channels.
- Maintained digital platforms and supported email campaigns to ensure smooth operations.
- Coordinated the technical aspects of virtual events, ensuring they ran smoothly.
Dec 2020 - Present
4 years 5 months Ljubljana, Slovenia
Technical Support Specialist
Setronica
- Provided comprehensive user support across multiple countries, including Slovenia, Kazakhstan, Russia, Serbia, Turkey, and Thailand, enhancing client satisfaction and support efficiency.
- Assisted users in selecting and procuring devices for home offices and streamlined the process of hardware repairs by identifying reliable retailers.
- Installed essential software and performed data analysis on Slack channel communications to improve team productivity and communication.
- Supported HR initiatives by compiling data for relocation programs and managing job postings on various online platforms.
- Contributed to the development and ongoing maintenance of a Knowledge Base, ensuring it remained a crucial resource for user guidance and support.
Dec 2020 - Present
4 years 5 months Washington, United States
Intermediate Technical Support Specialist
ThinkWell
- Helped launch and run our company's helpdesk, providing internal tech support to offices worldwide, including in Bangladesh, Burkina Faso, Indonesia, the Philippines, Mozambique, Pakistan, Switzerland, the UK, and the USA.
- Offered ongoing technical support, resolving issues and answering questions related to software, hardware, and networks.
- Managed onboarding and offboarding processes, and organized crucial data in asset management systems.
- Developed PowerBI dashboards to enhance data visualization and reporting capabilities, improving decision-making and user satisfaction.
May 2019 - Sep 2019
5 months United States
Participant in the Work and Travel Student Exchange program
Chico Hot Springs Resort
- Joined the Work and Travel USA program, excelling in customer service at a bustling hospitality venue in Montana.
- Mastered multitasking and prioritization, balancing work duties with enriching cultural exchanges.
- Gained hands-on hospitality skills, from managing guest check-ins to overseeing room preparations.
- Thrived in a diverse team setting, boosting my communication skills and cultural understanding.
Languages
Russian
Native
English
Advanced
German
Advanced
Education
Sep 2023 - Present
Fachhochschule des BFI Wien
Projektmanagement und IT · Vienna, Austria
Oct 2021 - Feb 2023
Sprachenzentrum der Universität Wien
Pre-study course (the German language) · Vienna, Austria
Sep 2016 - Jul 2020
Samara State University of Social Sciences and Education
Bachelor of arts · Samara, Russian Federation
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