Research/Thesis: "Reducing Service Level Agreement (SLA) Resolution Time Using Six Sigma Methodologies: A Data-Driven Approach to Process Optimization" (tools used are QFD, PDCA, TQM, DMAIC, Cpk, Cp)
Jan 2016 - Present
9 years 11 months
Frankfurt, Germany
Senior Associate Agile Program Manager & Proxy Product Owner
PublicisSapient
Led multiple Scrum teams, facilitating ceremonies such as Sprint Planning, Stand-ups, Retrospectives, and Demos using Jira.
Collaborated with Business Product Owners and SMEs to define and validate requirements (Acceptance Criteria, Design Documents, Test Strategies).
Supported Product Owners by helping maintain a healthy, prioritized backlog aligned with business goals.
Managed project progress and represented the project to stakeholders and leadership to ensure transparency and alignment.
Coordinated across cross-functional teams to resolve blockers and ensure timely delivery.
Supported the DevOps transformation by introducing CI/CD practices and promoting Agile principles.
Delivered platform enhancements including AEM upgrades, taxonomy implementation, analytics tracking, and component optimization.
Monitored post-Go-Live system health with the development team, addressed root causes, and drove improvements for production stability.
Briefly served in a Proxy Product Owner role, supporting Business POs in maintaining a well-prioritized and clearly defined backlog through regular collaboration and alignment with business objectives.
Coached Scrum teams to promote self-management, ownership, and continuous improvement.
Served as CRM and PMO for a portfolio of 17 projects, overseeing 250+ team members and 15 senior managers, contributing to $40M in annual revenue.
Managed planning, scheduling, staffing, budgeting, and resource allocation across projects to meet deadlines and optimize productivity.
Jul 2011 - Jul 2015
4 years 1 month
Bengaluru, India
Member of Technical Staff
HCL Technologies
Involved in the complete supply chain lifecycle—from product design and quality assurance to manufacturing.
Led effort estimation, scheduling, 3D modeling, and creation of production drawings across various product series.
Conducted business process analysis, identified risks, and developed mitigation strategies (PLM).
Successfully implemented GD&T standards for ISO compliance (SKF) and integrated bearing GPS.
Managed project billing, estimation, and cross-team coordination to ensure schedule alignment.
Supported change management initiatives aligned with business goals, budgets, and timelines.
Participated in internal audits and quality assurance for IT project compliance.
Led a team on an HVAC product for a U.S.-based client using lean management tools (DMAIC, Kanban, Six Sigma).
Strategized in regards to business goals, deliveries, schedules, budget, needed resources, and team coordination
Summary
Delivered platform enhancements including AEM upgrades, taxonomy implementation, analytics tracking, and component optimization.
Monitored post-Go-Live system health with the development team, addressed root causes, and drove improvements for production stability.
Briefly served in a Proxy Product Owner role, supporting Business POs in maintaining a well-prioritized and clearly defined backlog through regular collaboration and alignment with business objectives.
Coached Scrum teams to promote self-management, ownership, and continuous improvement.
Served as CRM and PMO for a portfolio of 17 projects, overseeing 250+ team members and 15 senior managers, contributing to $40M in annual revenue.
Managed planning, scheduling, staffing, budgeting, and resource allocation across projects to meet deadlines and optimize productivity.