Recommended expert
Jenna Schweizer
Freelance Consultant, Coach & Interim Manager
Experience
Mar 2023 - Present
3 yearsFreelance Consultant, Coach & Interim Manager
Jenna Schweizer Consulting
- Project Management Consulting; focus on Agile, Scrum, SaFe and Lean methodologies
- Process optimization according to Lean & Six Sigma
- Coaching on Project and Process Management
- Interim Management for leading roles in Program Management and Customer Operations
Mar 2023 - Feb 2024
1 yearLead Service & Vendor Management
DuMont Mediengruppe GmbH
Nov 2021 - Mar 2023
1 year 5 monthsTeam Lead Project Management Office Customer Operations
IDnow GmbH
- Development, set up and lead of the Project Management Office team in Customer Operations
- Project lead for business-critical, CEO sponsored projects managing internal and global external stakeholders
- Implementation of companywide process and project management standards
- Coach and consultant for project management methods and tools
Dec 2020 - Oct 2021
11 monthsScaled Agile Epic Owner & Product Manager
Sky Deutschland Fernsehen GmbH & Co. KG
- Creator and owner of end-to-end customer journeys for new products
- Design of journeys according to local & corporate group requirements focusing on the best possible (digital) customer experience
- Cooperation with business owners and stakeholders across the corporate group
Aug 2020 - Nov 2020
4 monthsSenior Manager Projects & Continuous Improvement
Sky Deutschland Fernsehen GmbH & Co. KG
- Senior – Project Lead, Coach, Consultant
- Leading companywide, management board sponsored projects
- Set up and steering of a program for projects aiming at reducing the call centers’ average handling times
- Consulting and communication across all management levels
- Conducting training and coaching on various lean and project management methods
Jul 2018 - Jul 2020
2 years 1 monthManager Continuous Improvement & Service Design
Sky Deutschland Fernsehen GmbH & Co. KG
- Project Lead, Coach, Consultant
- Leading cross-site efficiency projects focusing on Customer Service
- Consulting the management on efficiency opportunities
- Education and coaching on Lean Six Sigma, Services Design and Scrum projects
- Continuous development of the department’s education opportunities
Dec 2016 - Jun 2018
1 year 7 monthsManager Business Analysis
Sky Deutschland Fernsehen GmbH & Co. KG
- Development and implementation of a new Customer Service budgeting model and the corresponding process
- Management and communication of budget relevant KPIs
- Interface between Controlling, CS Forecasting and Project Management departments
- Design, administration and further development of reports, dashboards and analyses
- Cooperation among different departments and management levels
Mar 2013 - Nov 2016
3 years 9 monthsLean Advisor
Mercedes-Benz Customer Assistance Center Maastricht (CAC)
- Establishment of the company’s lean management department: Operational Excellence
- Deputy head of the Operational Excellence and the CEO’s mentee
- Leading lean projects and implementing the lean mindset within the company
- Application, further development of and consultancy on lean tools, analyses and efficiency identification
Feb 2012 - Feb 2013
1 year 1 monthLean Specialist
Mercedes-Benz Customer Assistance Center Maastricht (CAC)
- Implementation of lean methods and performing process analyses in a company where lean mentality is unknown
- Development of analysis tools and process measurement methods
Summary
Agile & result-oriented, with 10+ years of experience in building and leading project teams, identifying and implementing sustainable efficiency improvements and spreading the Continuous Improvement mindset. Equipped with an analytical and well-structured mindset, always aiming at designing innovative products and end-to-end processes according to customers’ needs and the company’s highest possible benefit.
Skills
- Ms Word, Ms Powerpoint, Ms Excel, Ms Outlook – Very Good Knowledge
- Vba, Spss, Sql – Basic Knowledge
- Yoga
- Cycling
- Dog Training
- Outdoor Sports
- Traveling
Languages
German
NativeEnglish
AdvancedDutch
ElementaryEducation
Feb 2010 - Mar 2012
Maastricht University
Master of Science in International Business (without degree) · International Business · Maastricht, Netherlands
Sep 2005 - Jan 2010
Maastricht University
Bachelor of Science in Economics · Economics · Maastricht, Netherlands
Certifications & licenses
Certified Safe 5 Product Owner / Product Manager
Service Design Practitioner
Professional Scrum Master I
Lean Six Sigma Green Belt
Six Sigma Yellow Belt
Copc Coordinator
Certified Lean Advisor
Uni Reutlingen
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Jenna based?
Jenna is based in Munich, Germany and can operate in on-site, hybrid, and remote work models.
What languages does Jenna speak?
Jenna speaks the following languages: German (Native), English (Advanced), Dutch (Elementary).
How many years of experience does Jenna have?
Jenna has at least 14 years of experience. During this time, Jenna has worked in at least 9 different roles and for 5 different companies. The average length of individual experience is 1 year and 6 months. Note that Jenna may not have shared all experience and actually has more experience.
What roles would Jenna be best suited for?
Based on recent experience, Jenna would be well-suited for roles such as: Freelance Consultant, Coach & Interim Manager, Lead Service & Vendor Management, Team Lead Project Management Office Customer Operations.
What is Jenna's latest experience?
Jenna's most recent position is Freelance Consultant, Coach & Interim Manager at Jenna Schweizer Consulting.
What companies has Jenna worked for in recent years?
In recent years, Jenna has worked for Jenna Schweizer Consulting, DuMont Mediengruppe GmbH, IDnow GmbH, and Sky Deutschland Fernsehen GmbH & Co. KG.
Which industries is Jenna most experienced in?
Jenna is most experienced in industries like Media, Entertainment and Publishing, Automotive, and Professional Services. Jenna also has some experience in Information Technology (IT).
Which business areas is Jenna most experienced in?
Jenna is most experienced in business areas like Operations, Project Management, and Quality Assurance (QA). Jenna also has some experience in Customer Service, Business Intelligence, and Finance.
Which industries has Jenna worked in recently?
Jenna has recently worked in industries like Professional Services, Media, Entertainment and Publishing, and Information Technology (IT).
Which business areas has Jenna worked in recently?
Jenna has recently worked in business areas like Operations, Project Management, and Quality Assurance (QA).
What is Jenna's education?
Jenna holds a Master in International Business from Maastricht University and a Bachelor in Economics from Maastricht University.
Does Jenna have any certificates?
Jenna has 7 certificates. Among them, these include: Certified Safe 5 Product Owner / Product Manager, Service Design Practitioner, and Professional Scrum Master I.
What is the availability of Jenna?
Jenna is immediately available full-time for suitable projects.
What is the rate of Jenna?
Jenna's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Jenna?
To hire Jenna, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1200
900
600
300
Market avg: 890-1050 €
Market avg: 890-1050 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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