Patrick V. - Program & Change Manager, (Behavioral) Cybersecurity expert, Innovation management, HR

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Gent, Belgium

Experience

Jan 2023 - Dec 2025

3 years

Change Management Expert

Flemish Government – Department of Mobility and Public Works (DMOW)

Provided change management support for innovation projects to translate needs or ideas into innovative solutions, tested on a small scale, and embedded with relevant stakeholders
Applied general change management methodologies to improve departmental engagement and communication on innovation and foster an innovative culture within DMOW
Developed and executed culture action plan, knowledge platform, internal communication, and inspiration sessions

Jan 2023 - Dec 2025

3 years

Change Manager & Programme Manager PIV

Flemish Government – Digital Flanders (EVIV)

Responsible for alignment, coordination, and implementation of the Information Security Programme (PIV) and ISO27001@Digital Flanders in cooperation with designated programme staff and stakeholders within Digital Flanders
Established and monitored the programme plan and governance framework with project managers from all Flemish Government administrations under the authority of the Flemish Information and ICT Policy Steering Committee
Actively managed internal and external stakeholders
Delivered the programme objectives, including enhancing security technology, strengthening the security culture, and developing crisis management
Oversaw components such as enterprise asset management and information security, risk management, data protection, information classification, supervision, and ISO 27000 standards

Jan 2021 - Dec 2023

3 years

Programme Lead & Business Analyst

Flemish Government – Agency for Educational Services (AgODi)

Led change management and project steering in the implementation of process management and e-services, including data migration, digitalisation, and automation of processes for pupils and institutions
Oversaw service processes regarding basic school data and offerings, new truancy control process, e-Portal for schools, and simplification of information and document flows
Transformed AgODi into an integrated service delivery model with single points of contact and a hybrid (physical & digital) environment
Reduced manual administration to allow greater focus on substantive and individual matters
Applied methodologies:
Business Analysis
Process Analysis, Development, and Improvement (BPM)
Agile mindset and Scrum with daily stand-ups, bi-weekly sprints, regular governance meetings, and monthly thematic steering groups
Adaptive change strategy responsive to evolving circumstances
Individual and team coaching; mentoring of the change manager
Achieved:
Development of new ICT applications
Operationalisation of a new organisational model
Cultural shift from silo thinking to integrated thinking
Significant service improvements in truancy control and school data management

Jan 2020 - Dec 2022

3 years

Programme Lead

Flemish Government – Agency for Maritime and Coastal Services (MDK)

Led and coordinated a programme of five projects, including developing the vision for administrative ICT and integrating MS 365 components (SharePoint, Teams, Wiki) into project and process organisation and operations
Managed meeting management process, public procurement process, optimisation of HR reporting, and creation of dashboards for all departments
Provided adoption support via themed sessions and coaching for users, project leaders, and administrators
Chaired mixed working groups (MDK, GNA, Flemish & Dutch Pilotage Services, VTS Flanders & Netherlands) for VHF radio channel allocation
Initiated and supported digitalisation initiatives, communication discipline measures, and tabula rasa design of operational areas considering new technologies and principles
Aligned GNA knowledge database and document management with legacy systems and GNB
Oversaw information and document management, including data migration, information security, data protection, digital archive, physical archive, and document management

Jan 2016 - Dec 2018

3 years

Business Analyst & Programme Manager

Sack Zelfbouw NV

Conducted business analysis and provided guidance and support for the transition to an efficient, fast-growing company
Coached and advised the executive team and managers on managing rapid growth with a focus on leading and empowering employees
Set up dashboards and management reporting
Optimised work planning and organised work processes
Supervised employees, including motivating, coaching, and evaluating

Jan 2008 - Dec 2012

5 years

Business Analyst & Programme Manager

Geldof NV & G&G International NV

Advised the Board of Directors and Management Team on developing and implementing a post-merger transition strategy across all operations
Introduced a structured strategic planning cycle with long-term vision and annual business planning
Set up KPIs, measurement, dashboards, and management reporting
Designed and implemented a renewed HR policy, including competency model development, performance and evaluation cycle, assessments, salary structure design, job descriptions, workforce planning, recruitment, and selection
Delivered coaching: individual, project team, CEO, and management team coaching
Conducted performance and evaluation interviews and training sessions

Jan 2006 - Dec 2013

8 years

Business Analyst & Project Manager

Ghent University Hospital

Project Manager for the development of a new HR policy as part of the transition to a patient-centred organisation (Pegasos Project)
Defined the new HR mission and vision, strategic and operational objectives
Conducted business analysis of services, activities, and processes
Established Balanced Scorecards
Supported the creation of functions, roles, and role assignments
Developed a transition plan with a strong focus on guidance, coaching, facilitation, and communication
Provided individual coaching to the Director of Personnel and Organisation

Jan 2004 - Dec 2022

19 years

Business Analyst & Programme Manager

Ghent University

Led and coordinated a five-project programme to fully transform HR policy and management, transitioning HRM from a procedure-driven to a client-oriented culture, organisation, and processes
Oversaw recruitment and selection, performance and evaluation cycle, assessments, job descriptions, and staffing plan development
Provided individual coaching, project team coaching, and coaching of the Academic Executive
Implemented competency management and training planning
Established structures and processes to transition from personnel administration to organisational development services
Developed leadership and associated competency model
Established a strategic cycle for Ghent University and its process support
Positioned Ghent University as an “employer of first choice”
Reviewed organisation and operations of the Directorate of Personnel and Organisation
Conducted business analysis, design, and transition planning for HR policy and organisation; strategy development and mobilisation of strategic stakeholders; creation of project charters for change projects and HR process improvements
Developed, implemented, and operated the Programme Management Office
Coordinated and supported working group on optimal client-oriented structures and processes
Supported selection committees in recruiting the director and department heads

Summary

Psychologist with experience in ICT.

Experienced partner and senior consultant with +20 years of expertise in transition management, HR policy, process optimisation, ICT & information security.

Works evidence-based with focus on strategic advice, supported change and impactful implementation both in the public and private sector.

Is skilled in supporting decision-making processes, guiding groups, conducting workshops and developing training programmes.