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Forstern, Germany

Experience

Feb 2025 - Jun 2025

5 months

Support Technician Windows Environment

Greentech

Continued an interim project (3 days per week)
Imaging computers
Switching Active Directory accounts
Delivery/setup of computers and user training
Field support for issues
Active Directory support of computer accounts
Exchange administration
VPN deployment
Backup management
Device and license management in the database
1st and 2nd level support

Jan 2024 - Nov 2024

11 months

Rollout Technician Windows 11

SoCura / Caritas – Malteser – Erzdioziöse MF

Rollout and migration to Windows 11 across Bavaria
Imaging computers with various hardware profiles or images via Intune
Delivery/setup of computers and user training in Windows 11
Installation of special software and configuration
Documentation of performed tasks
Field support for issues during transition
Data backup
Active Directory support of computer accounts and domain structure for new computers
Deletion of old computer accounts

Aug 2023 - Oct 2023

3 months

Support Technician Windows Environment

Greentech

Imaging computers
Switching Active Directory accounts
Delivery/setup of computers and user training
Field support for issues
Active Directory support of computer accounts
Exchange administration
VPN deployment
Backup management
Device and license management in the database
1st and 2nd level support

Apr 2021 - Mar 2023

2 years

IT Support Technician Windows 10/Google Migration

ex DROM fragrances/Givaudan

Migration to Windows 10 and Google environment due to company acquisition
Imaging computers with the LANDesk image/software distribution tool
Switching Active Directory accounts
Data maintenance in CMDB and MACARA/CAL MAC authentication
Management of Mobile-Pass SafeNet accounts
Setup of VPN tokens and user management
Delivery and setup of laptops
User training in Windows 10, Google environment and WebEx
Field and remote support for issues
Active Directory support of computer accounts and administration
1st and 2nd level support
AskMe device configuration
Ticket processing via ServiceNow

Jan 2021 - Feb 2021

2 months

Support Technician W10/Office 2016/Network

HSE

1st to 2nd level support for Windows 10, Office 2016 and network
Software distribution with Empirium Matrix42
Work done exclusively remote as sick leave replacement

Jun 2020 - Nov 2020

6 months

Support Technician Windows 10/Office 365 Migration

LEONINE (formerly Universum Film/Concorde Film/Tele München)

Migration to Windows 10 and Office 365 due to a new service provider
Imaging of computers with Empirium Matrix42
Switching Exchange and Active Directory accounts as well as VOIP accounts
Delivery/setup of computers and user training in Windows 10, Office 365 and the new OneDrive cloud structure
Introduction of SwyxIT telephony software
Field support for emerging issues
Active Directory support for computer accounts
DFS management
Exchange administration
1st and 2nd level support

Feb 2019 - Apr 2020

1 year 3 months

On-site

Onsite Support 2nd-3rd Level

KraussMaffei Group

Onsite 2nd to 3rd level support for client environments Windows 7 and Windows 10 as well as Office 2016 and Citrix
Active Directory management
Exchange Server management
Ticket handling with ITTracker
Support for a partially existing Novell Tree environment with ZENworks
Endpoint VPN administration and firewall support
Software installation in field and remote areas
Handling AutoCAD specialist topics
Data recovery
Occasional 1st level UHD support
UNIFY OpenScape IP telephony and configuration

Sep 2018 - Jan 2019

5 months

Rollout Technician Windows 10 Migration

HSE24 TV Product Sales

Rollout and migration to Windows 10
Imaging of computers with various hardware profiles or images via the Baramundi system
Delivery/setup of computers and user training in Windows 10
Introduction of the Office 365 cloud solution OneDrive as a replacement for server drives
Introduction of Skype for Business
Deployment of special software and configuration
Documentation of rollout activities
Field support for issues during the transition period
Data backup
Ticket handling with the OTRS web solution
Active Directory support of computer accounts and the domain structure of new computers
Deletion of old computer accounts

Feb 2018 - Jun 2018

5 months

On-site

Onsite Support/Mobile Rollout

GlaxoSmithKline Munich

Onsite 1st to 2nd level support for client environments Windows 7 and Windows 10 as well as Office 2016 and SAP
iPhone configuration, rollout and training, partly Huawei Mobile
Introduction of the Windows 10 1803 Creators Update
Hardware support for iMac

Jun 2017 - Dec 2017

7 months

Data Center Support Technician

TPNetworks

Call handling in a data center environment
Data center tasks (infrastructure, switches, patching)
Equipping SAN data centers

Nov 2016 - Apr 2017

6 months

On-site

Onsite PC Support

PlanetHome Group GmbH

Onsite 1st to 2nd level PC support, mainly Windows 10, including specialized software and Active Directory management
Configuration, rollout, and training for Windows Phone as well as iPhone 6s and 7
HP tablet installation and configuration, rollout, and training
Management of mobile contracts, SIM cards, and devices
Mobile device management via providers' online portals and an Access database
Citrix terminal server support

May 2016 - Sep 2016

5 months

Field Technician Mobile Unit

Gienger & SA

Implementation of security and backup solutions
Monitoring server connections and data backups
Carrying out various project tasks
Resolving client network issues
Supporting and setting up remote workstations
Documenting the work

Mar 2016 - May 2016

3 months

Rollout Preparation Planning for Siemens Printers

Siemens NP

Planning and preparing the rollout of the company's Siemens printer fleet

Oct 2015 - Jan 2016

4 months

On-site

Onsite Support

Erzbischöfliches Ordinariat München Freising

Installation and configuration of software, hardware, and operating systems
Customer support, training, and onboarding for new releases, including presentations
1st to 2nd level support via phone and on-site (field)
Client and user support, helpdesk
Client provisioning
Troubleshooting and fixing all kinds of hardware, software, and peripheral issues

Jul 2015 - Nov 2015

5 months

Data Center Support Technician

Infortech

Data center tasks (infrastructure, switches, patching)
Working as a support technician as part of a data center project on a daily basis

Nov 2014 - May 2015

7 months

Network Administrator (Part-Time)

Weihenstephan/TUM

Installation and configuration of software, hardware, and operating systems
Customer support and training, onboarding users to new releases, including presentations
1st to 2nd level support by phone and on-site
User permission management in Active Directory
Client and user support, helpdesk with Remedy
LAN/WAN/WLAN connections and tablet management MAS SAPGUI
Client provisioning and management via Empirium Matrix42
Troubleshooting and resolving hardware, software, and peripheral issues

Aug 2014 - Oct 2014

3 months

Network Administrator (Part-Time)

Gienger & SA

Implementation of security and backup solutions
Monitoring server connections and data backups
Various network project tasks
Documentation and inventory of the IT infrastructure

Jan 2014 - Jun 2014

6 months

On-site

Onsite Support Technician

ADVANTEST AG/MicroCat

1st to 2nd level support, ticket processing, and hotline support
Assisted in an international global domain migration
Active Directory configurations
Mailbox SMTP routing
Mailbox migration from Outlook Exchange to Microsoft Office 365 cloud environment
Server adjustments
Creating and editing distribution lists
Client migration at multiple sites to a new domain and mailbox migration/connection to Office 365
Migration from Windows XP to Windows 7 Ultimate in a domain environment

Mar 2013 - Oct 2013

8 months

On-site

Migration Technician/Support Technician/Incident Expert Onsite

AUDI Steyr

1st to 2nd level support
Imaging of client systems
Setup and teardown of client systems (laptops, workstations)
Migration of Windows systems
Patching and Cisco router/port configuration
Bug fixing
Ticket processing

Jan 2013 - Jan 2013

1 month

Rollout Technician

WWK Munich Insurance

Worked on a rollout project for workstation systems

Jul 2012 - Dec 2012

6 months

On-site

Support Technician/Field Technician – Incident Expert Onsite

BMW-AG Motorrad/MINI

1st to 3rd level support
Setup and teardown of client systems (laptops, workstations)
Installation and configuration including imaging of client systems
Troubleshooting hardware and software (partly BMW-specific)
Resolving issues on client systems with Windows XP/Windows 7 and Microsoft Office
Network connectivity LAN/WLAN/VPN, patching, Cisco router/port configuration
Telephone and on-site troubleshooting
Working with the Remedy ticketing system
Organizing and executing workstation relocations

Jun 2012 - Jul 2012

2 months

Hardware Rollback Technician

Bayrische Versicherungskammer Bayern

Performing hardware rollback activities in the client environment

Feb 2012 - Jun 2012

5 months

Support Technician

Kabel Deutschland

Operation and support of Windows and VMware server platforms (software)
Administration of TCP/IP, LAN, firewall, and VPN
Support and ticket management for incidents
Setup and restructuring of existing IT environments (clients)

Oct 2011 - Dec 2011

3 months

On-site

Onsite Support/iPhone Rollout

GlaxoSmithKline Munich

Onsite 1st to 2nd level support
iPhone 4 configuration, rollout, and user training

Apr 2011 - Aug 2011

5 months

Rollout Technician Windows 7 Migration

Pro.Sieben.Sat.1 Unterföhring

Support for rollout and migration to Windows 7
Working in the IT environment of a TV station

Jan 2011 - Feb 2011

2 months

Incident Expert

SKY Munich

1st to 4th Level Support
Rollout and imaging activities in the client environment

Oct 2010 - Nov 2010

2 months

Support Technician Field Support

Pro.Sieben.Sat.1 Unterföhring

1st to 4th Level Support in the field
Client provisioning and management via Empirium Matrix42

Dec 2009 - Present

16 years 2 months

PC troubleshooting and project work

PC troubleshooting and various small project tasks on request
Performing operating system installations and rollouts
PC and printer support
Inventory and assistance with relocations
User and help desk support at the customer's site and/or in the call center
Ticket handling with the Clarify/Remedy ticket system

Nov 2008 - Dec 2009

1 year 2 months

Freelance network administrator/local PC support

Private and small business clients

PC troubleshooting
Error analysis as well as installation and configuration of hardware and software (Windows XP/Vista/7, Office, various application software)
Home printer installations
DSL internet connection including router installation and configuration
Hardware upgrades
Setting up new PC systems and disposing of old equipment

Nov 2007 - Oct 2009

2 years

Support Technician/Field Technician – Incident Expert

BMW AG

1st to 4th Level Support
Assembly and disassembly of client systems (laptops, workstations)
Installation and configuration including imaging of client systems
Error analysis of hardware and software (partially BMW-specific)
Troubleshooting on client systems with Windows XP/Vista and Microsoft Office 2003/2009
Network connectivity LAN/WLAN/VPN, patching, Cisco router/port configuration
Telephone and on-site troubleshooting
Working with the Remedy ticket system
Installation and configuration of measurement computer software and hardware for vehicle analyses
BMW VIP executive support and Office 2007 workplace migration
Use in the remote control center (Netviewer, RDP, VNC)
Organization and execution of workstation moves

Aug 2007 - Nov 2007

4 months

Customer Support

Compeso GmbH

Hotline support for customers
Consulting on the company's cinema software (online ticket reservations, inventory management system, time tracking)
Remote access and maintenance of customer systems
Applying updates via remote services (VPN, VNC, PCAnywhere, etc.)
Handling tickets through the Action Request System (Remedy)
Managing Microsoft SQL databases, including configuration, modifications, and queries
Using MS SQL Server Management Studio Express and MySQL DB Browser

Jul 2007 - Jul 2007

1 month

Data Center Support Technician

TPNetworks

Handling calls in the data center
Data center tasks (infrastructure, switches, patch management)

Jan 2007 - Present

19 years 1 month

Various medium-sized and small companies

Simultaneous assignments at various medium-sized and small companies for server administration, backup and network solutions, as well as PC, laptop and tablet client solutions on a project or block-hour basis
Support for, among others, a cosmetics distribution company in Neubiberg, a manufacturing business in Forstern, and a law firm in Dachau

Nov 2006 - Jun 2007

8 months

Rollout Technician

MAN

Inventory of IT equipment
Migration and rollout of new software and hardware
Replacement of PCs and peripherals in a corporate environment

Jan 2006 - May 2006

5 months

Support Technician

SAP

Operating and maintaining Windows and VMware server platforms (software)
Administration of TCP/IP, LAN, firewall, and VPN
Support and ticket handling for issues
Setting up and modifying existing IT environments (clients)
Planning and designing IT solutions
Deployment and support of applications like MySQL

Jan 2005 - Aug 2005

8 months

Rollout Technician

BMW Group

Performed rollouts of complete IT equipment (PCs including peripherals and network components)
Set up new office locations with IT equipment
Installed and configured client systems and peripherals

Nov 2004 - Dec 2007

3 years 2 months

Network Administrator (freelance, part-time)

Fa. Krause Kosmetik

Installed, configured and migrated software, hardware and operating systems
Administered, configured and maintained networks
Built networks, created policies and implemented security solutions
Connected to LAN and WLAN
Troubleshot and resolved all kinds of errors
Provided client and user support and helpdesk services
Provided customer support and training
Provided 1st to 4th level support
Provided server connectivity, security and backup solutions
Performed rollouts and project work
Documented and inventoried

Apr 2003 - Oct 2004

1 year 7 months

Senior Technician

ServiceTec Airport Operations Deutschland GmbH

Managed LAN infrastructure at Munich Airport, Terminal 2
Administered and maintained servers
Troubleshot issues on workstations and peripherals
Provided onsite user support
Handled IT support calls

Jul 2002 - Mar 2003

9 months

Field Support Technician

DELL-Service

Repaired and installed DELL devices in the field (PCs, laptops, workstations)
Earned DELL DCSE certification

Jul 2002 - Jul 2002

1 month

Employee Support

Siemens SBS Neuperlach

Provided employee support and processed tickets
Distributed software and created software packages for automatic deployment (SMS)
Replaced and modified hardware components

May 2002 - Jul 2002

3 months

Rollout / 2nd Level Support

Alkor Kunststoffe GmbH

Rollout to workstations including automatic setup of new PCs/laptops with software and manual installation of missing software
Transferring user data from old PCs to new ones
Removing old devices and setting up new ones
Configuring systems and providing a brief user introduction
Setting up Outlook XP according to specifications
2nd level support after rollout on Windows 2000 workstations in-house
Assisting employees with issues and configuring workstations with Microsoft Office and Outlook XP
Installing and configuring PC hardware such as printers (local and network) and scanners
Replacing faulty hardware components
Testing and fully erasing old PCs and preparing them for return shipment to the leasing company

Apr 2001 - Oct 2001

7 months

Remote

Customer Engineer / EMC² SAN systems

EMC² Computer Systems Deutschland GmbH

Handling calls for in-house and on-site service
Remote login to storage systems, as well as maintenance, troubleshooting and preventive measures
Ordering spare parts and documenting them
Maintaining the database of cases and site systems
Installing updates, microcodes and service releases
Repairing and maintaining storage systems (HDDs, controller cards, power supplies, laptops)
Installing hardware and software and performing hardware and firmware upgrades
Ensuring dial-in access to the systems (procedural dial-in checks)
Processing configuration requests and fault reports up to customer on-site deployment
Participating in on-call duty

Sep 1998 - Jan 2001

2 years 5 months

IT system electronics technician apprenticeship

Scheuchl & Partner

Installing and configuring Windows 9x and Windows NT Workstation operating systems and Office (including Access, Word, Excel)
Setting up and supporting the Lotus Notes R5 end-user client and VNC remote support
Assisting with browser and security solutions (Internet Explorer/Netscape, antivirus)
Providing support to employees with issues on-site and by phone
Installing and configuring PC hardware such as network cards, printer connections and (ISDN) modems
Installing and configuring drivers for common PC hardware components
Setting up and maintaining the web page and the Siemens HICOM phone system
Managing software licenses
User helpdesk and phone support for external employees (VNC remote support or on-site)
Hotline support for PC and AS/400 (START Amadeus)
Organizing the entire office relocation together with other apprentices
Planning, ordering, purchasing and cabling the entire IT infrastructure (IT and telephony)
Installing and configuring a Windows NT 4 server as PDC and another server for a TCP/IP network (including BDC installation)
Full client integration (installation, configuration, support), printer setup and fax services
Hardware/software upgrades, driver installation and updates
Final project for the IHK: complete migration of an existing peer-to-peer network to a client/server environment with domain controller, including client migration/upgrades, network setup, training and presentation

Skills

Aix
Dos
Hp-ux
Sco-unix
Unix
Windows
Windows 2000
Windows 2003
Windows 3.1x
Windows 3.x
Windows 95
Windows 98
Windows Ce
Windows Nt
Windows Xp
Vmware Esx
Windows 2000 Server
Windows 2003 Server
Windows Nt Server
Ms Sql Server
Mysql
Dhcp
Dns
Dsl
Ethernet
Fddi
Firewall
Ftp
Gateway
Http
Hub
Imap
Imap4
Internet
Intranet
Ipx
Isdn
Lan
Lan Manager
Netbeui
Netbios
Netview
Pop3
Ras
Router
Rpc
Tcp/ip
Vnc
Vpn
Wan
Win Nt
Win95
Wins
Winsock
Wlan
Roll-out
Dell
Pc
Laptop
Windows 2000
Ms Outlook
Roll-out
Printers
Pc
Scanner

Languages

German

Advanced

Education

Sep 1998 - Jan 2001

Scheuchl & Partner

Apprenticeship · IT system electronics technician

Certifications & licenses

Dell DCSE

Profile

Created

September 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Michael based?

Michael is based in Forstern, Germany.

What languages does Michael speak?

Michael speaks the following languages: German (Advanced).

How many years of experience does Michael have?

Michael has at least 26 years of experience. During this time, Michael has worked in at least 35 different roles and for 37 different companies. The average length of individual experience is 7 months. Note that Michael may not have shared all experience and actually has more experience.

What roles would Michael be best suited for?

Based on recent experience, Michael would be well-suited for roles such as: Support Technician Windows Environment, Rollout Technician Windows 11, IT Support Technician Windows 10/Google Migration.

What is Michael's latest experience?

Michael's most recent position is Support Technician Windows Environment at Greentech.

What companies has Michael worked for in recent years?

In recent years, Michael has worked for Greentech, SoCura / Caritas – Malteser – Erzdioziöse MF, ex DROM fragrances/Givaudan, HSE, and Various medium-sized and small companies.

Which industries is Michael most experienced in?

Michael is most experienced in industries like Information Technology (IT), Beauty and Cosmetics, and Professional Services. Michael also has some experience in Automotive, Manufacturing, and Aerospace and Defense.

Which business areas is Michael most experienced in?

Michael is most experienced in business areas like Information Technology (IT), Customer Service, and Operations. Michael also has some experience in Project Management.

Which industries has Michael worked in recently?

Michael has recently worked in industries like Information Technology (IT), Beauty and Cosmetics, and Professional Services.

Which business areas has Michael worked in recently?

Michael has recently worked in business areas like Information Technology (IT) and Customer Service.

What is Michael's education?

Michael attended Scheuchl & Partner for IT system electronics technician.

Does Michael have any certificates?

Michael has 1 certificate: Dell DCSE.

What is the availability of Michael?

Michael is immediately available for suitable projects.

What is the rate of Michael?

Michael's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.