Michael S. - Continuation of interim project

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Forstern, Germany

Experience

Feb 2025 - Jun 2025

5 months

Continuation of interim project

Greentech

3 days/week: imaging computers, updating Active Directory accounts, delivering and setting up computers and training users, field support for issues, Active Directory support for computer accounts, Exchange administration, VPN provisioning, backup management, device and license management in the database, 1st and 2nd level support

Jan 2024 - Nov 2024

11 months

Germany

Windows 11 rollout across Bavaria / migration

SoCura / Caritas – Malteser – Archdiocese MF

Imaging computers with various hardware profiles or images via Intune
Delivering and setting up computers and training users in Windows 11
Installing custom software and configurations, documentation; field support for issues during the transition period; data backup; Active Directory support for computer accounts and the domain structure of the new computers; deletion of old computer accounts

Aug 2023 - Oct 2023

3 months

IT support and administration

Greentech

Imaging computers, updating Active Directory accounts, delivering and setting up computers and training users, field support for issues, Active Directory support for computer accounts, Exchange administration, VPN provisioning, backup management, device and license management in the database, 1st and 2nd level support

Apr 2021 - Mar 2023

2 years

Windows 10 and Google migration due to company acquisition

ex Drom Fragrances/Givaudan

Imaging computers with the Landesk image/software distribution tool, updating Active Directory accounts, data maintenance in CMDB and MACARA/CAL MAC authentication, managing Mobile-Pass SafeNet accounts, setting up VPN tokens and their user administration, delivering and setting up laptops and training users in Windows 10, Google environment and WebEx, field and remote support for issues, Active Directory support for computer accounts, administration, 1st and 2nd level support, AskMe device configuration, ServiceNow ticketing

Jan 2021 - Feb 2021

2 months

Remote

Support technician W10/Office 2016/Network

HSE

1st - 2nd level support
software distribution via Empirium Matrix42 (only remote for sick leave coverage)

Jun 2020 - Nov 2020

6 months

Windows 10 and Office 365 migration due to new service provider

Leonine ex. Universum Film/Concorde Film/Tele München…

Imaging computers with Empirium Matrix42, switching Exchange and Active Directory accounts, VoIP accounts, delivering/setting up computers and training users in Windows 10, Office 365 and new OneDrive cloud structure, introducing SwyxIT telephony software, field support for arising issues, Active Directory support for computer accounts, DFS management, Exchange administration, 1st and 2nd level support

Feb 2019 - Apr 2020

1 year 3 months

On-site

Onsite 2nd-3rd level support

KraussMaffei Group

Client environment Win7 Win10; Office 2016, Citrix
Active Directory management, Exchange server management, ITTracker ticket tool, partly Novell tree environment with ZENworks, endpoint VPN, firewall, software installation on-site & remote, AutoCAD specialist topics, data recovery
Acting as 1st level UHD, UNIFY OpenScape IP telephony/configuration

Sep 2018 - Jan 2019

5 months

Windows 10 rollout / migration

HSE24 Fernseh-Produktverkauf

Imaging computers with various hardware profiles or images (Baramundi system)
Delivering/setting up computers and training users in Windows 10 as well as the Office 365 cloud solution OneDrive as a replacement for the server drive for companies, introducing Skype4Business, installing special software and configuration, documentation; field support for arising issues during the transition period; data backup, ticketing (OTRS web solution); Active Directory support for computer accounts and domain structure of the new computers, deletion of old computer accounts

Feb 2018 - Jun 2018

5 months

Munich, Germany

On-site

Onsite support/mobile rollout

GlaxoSmithKline

Onsite 1st - 2nd-level support client environment Win7, Win10; Office 2016, SAP
iPhone configuration, rollout, training, partly Huawei MobileT
Introduction of Windows 10 1803 Creators Update
Hardware support - IMAC

Jun 2017 - Dec 2017

7 months

Data center support technician

TPNetworks

Call handling and data center tasks (infrastructure, switches, patching)
Equipping SAN data center

Nov 2016 - Apr 2017

6 months

On-site

Onsite 1st - 2th-Level PC-Support

PlanetHome Group GmbH

Mainly Windows 10; specialized software and Active Directory management
Windows Phone, iPhone 6s+7 configuration; rollout & training
HP tablet installation and configuration; rollout & training
Management of mobile contracts, SIM cards and mobile devices; using provider online portals and Access database, Citrix terminal server support

May 2016 - Sep 2016

5 months

Field technician, mobile unit

Gienger&SA

Security and backup solutions, checking server connectivity and data backups
Various project tasks, client network troubleshooting, telecommuting workstations
Documentation

Mar 2016 - May 2016

3 months

Rollout preparation planning for Siemens printers

Siemens NP

Oct 2015 - Jan 2016

4 months

Freising, Germany

On-site

Onsite-Support

Erzbischöfliches Ordinariat München Freising

Installation/configuration of software, hardware and OS
Customer support and training for new releases - presentations
1st-2th level support phone & field
Client-/Usersupport; Helpdesk
Client imaging
Troubleshooting and error resolution of all types of hardware, software and peripherals

Jul 2015 - Nov 2015

5 months

Support technician, data center project

Infortech

Data center tasks (infrastructure, switches, patches...)

Nov 2014 - May 2015

7 months

Network Administrator

Weihenstephan/TUM

SW/HW/OS installation/configuration
Customer support and training: onboarding for new releases and presentations
1st-2nd level support (phone & field)
User permission management in AD
Client/user support; Remedy helpdesk
Connecting to LAN/WAN/WLAN; tablet control; MAS SAPGUI
Client setup/management via Empirium Matrix42
Troubleshooting and resolving issues for all types of HW/SW/peripherals

Aug 2014 - Oct 2014

3 months

Network Administrator

Gienger&SA

Security and backup solutions; monitoring server connections and data backups
Various project work
Documentation/inventory management

Jan 2014 - Jun 2014

6 months

On-site

On-site Support Technician

Advantest AG/MicroCat

1st-2nd level support, ticket processing and hotline (day-to-day operations)
Assisted with international global domain migration, Active Directory configurations, mailbox SMTP routing, mailbox migration from Outlook Exchange to Microsoft Office 365 cloud environment, server adjustments, creating and editing distribution lists, client migration (various sites) to new domain and mailbox migration/connection to Office 365
Migrated Windows XP to Windows 7 Ultimate in a domain environment

Mar 2013 - Oct 2013

8 months

Steyr, Austria

On-site

Migration Technician / Support Technician / IE On-site

Audi

1st-2nd level support
Imaging of client systems
Setting up and tearing down client systems (laptops, workstations)
Migration of Windows systems
Patching; Cisco router configuration/port configuration
Bug fixing
Ticketing

Jan 2013 - Jan 2013

1 month

Munich, Germany

Rollout

WWK München Versicherung

Jul 2012 - Dec 2012

6 months

On-site

Support technician/Field technician – Incident Expert OnSite

BMW AG Motorrad/Mini

1st - 3rd level support
Setup and teardown of client systems (laptops, workstations)
Installation and configuration, imaging of client systems
Troubleshooting of hardware/software (partly BMW-specific)
Issue analysis and resolution on client systems Windows XP/Win7/Microsoft Office
Network connectivity LAN/WLAN/VPN, patching, Cisco router configuration/port setup
Telephone and on-site troubleshooting, as well as working with the REMEDY ticket system
Workstation relocations

Jun 2012 - Jul 2012

2 months

Hardware Rollback

Bayrische Versicherungskammer Bayern

Feb 2012 - Jun 2012

5 months

Support technician

Kabel Deutschland

Operation and support of Windows and VMware server platforms (software)
TCP/IP, LAN, firewall, VPN
Support and ticket processing (incident handling)
Setup and restructuring of existing IT environments (clients)

Oct 2011 - Dec 2011

3 months

Munich, Germany

On-site

Onsite Support/iPhone Rollout

GlaxoSmithKline

Onsite 1st - 2nd level support; iPhone 4 configuration, rollout, training

Apr 2011 - Aug 2011

5 months

Unterföhring, Germany

Rollout/Windows 7 Migration

ProSiebenSat.1

Jan 2011 - Feb 2011

2 months

Munich, Germany

Incident Expert

Sky

1st - 4th-level support; rollout and imaging

Oct 2010 - Nov 2010

2 months

Unterföhring, Germany

Field Support Technician

ProSiebenSat.1

1st - 4th-level support
client deployment/management via Empirium Matrix42

Dec 2009 - Present

15 years 10 months

PC Troubleshooting and Project Activities

PC troubleshooting and various small project tasks on request, such as OS installations, rollouts, PC and printer support, inventory, relocations, and user/help desk support at client sites and/or in the call center with the Clarify/Remedy ticket system

Nov 2008 - Dec 2009

1 year 2 months

Self-employed network administrator/local PC support

Private and small business clients

PC troubleshooting
error analysis and installation/configuration of hardware and software (operating systems Windows XP/Vista/7, Office, various application software)
home printer installations
DSL internet connection with router installation and configuration
hardware upgrades
new PC systems and disposal of old equipment

Nov 2007 - Oct 2009

2 years

Support Technician/Field Technician – Incident Expert

BMW AG

1st - 4th-level support
setup and dismantling of client systems (laptops, workstations)
installation and configuration, imaging of client systems
error analysis of hardware/software (partially BMW-specific)
error analysis and resolution on client systems (Windows XP/Vista/Microsoft Office 2003/2009)
network connectivity LAN/WLAN/VPN, patching, Cisco router configuration/port configuration
telephone and on-site troubleshooting, as well as working with the REMEDY ticket system
installation and configuration of measurement computer software and hardware for vehicle analysis
BMW VIP board support and Office 2007 workplace migration
RCC – Remote Control Center; Netviewer, RDP, VNC
workplace relocations

Aug 2007 - Nov 2007

4 months

Customer Support

Compeso GmbH

Hotline support for customers; advising on in-house cinema software (online ticket reservation, inventory management, time tracking...), remote dial-in and maintenance; applying updates via remote services, VPN, VNC, PCAnywhere, etc.
Handling trouble tickets via the Action Request System (Remedy); Microsoft SQL database management and configuration/modification/search;
MS SQL Server Management Studio Express, database connectivity
MySQL DB Browser, Microsoft SQL database management and configuration/modification

Jul 2007 - Jul 2007

1 month

Data Center Support Technician

TPNetworks

Handling calls and data center tasks (infrastructure, switches, patching...)

Jan 2007 - Present

18 years 9 months

Neubiberg, Germany

Server administration, backup and network solutions, PC-laptop-tablet client solutions

various medium-sized and small businesses

Worked on assignments for various medium-sized and small businesses in server administration, backup and network solutions, PC-laptop-tablet client solutions on a contract or block hours basis; including a cosmetics distribution firm in Neubiberg, a trade business in Forstern, and a law firm in Dachau

Nov 2006 - Jun 2007

8 months

Rollout Technician

MAN

Inventory of IT equipment and migration/rollout of new software/hardware PCs including peripherals

Jan 2006 - May 2006

5 months

Support Technician

SAP

Operation and maintenance of Windows and VMware server platforms (software)
TCP/IP, LAN, firewall, VPN
Support and ticket handling (incident management)
Setting up and restructuring existing IT environments (clients)
Planning and project design
Commissioning and support of applications such as MySQL etc...
Skills: AIX, DOS, HP-UX, SCO Unix, Unix, Windows, Windows 2000, Windows 2003, Windows 3.1x, Windows 3.x, Windows 95, Windows 98, Windows CE, Windows NT, Windows XP, VMware ESX, Windows 2000 Server, Windows 2003 Server, Windows NT Server, MS SQL Server, MySQL, DHCP, DNS, DSL, Ethernet, FDDI, Firewall, FTP, Gateway, HTTP, Hub, IMAP, IMAP4, Internet, Intranet, IPX, ISDN, LAN, LAN Manager, NetBEUI, NetBIOS, NetView, POP3, RAS, Router, RPC, TCP/IP, VNC, VPN, WAN, Win NT, Win95, WINS, Winsock, WLAN, Rollout

Jan 2005 - Aug 2005

8 months

Rollout Technician

BMW Group

Implementation of complete IT rollout (PCs including peripherals and network components)
Setting up new office locations with IT equipment
Installing and configuring client systems and peripherals

Nov 2004 - Dec 2007

3 years 2 months

Network Administrator

Fa. Krause Kosmetik

Installation, configuration, and migration of software, hardware, and operating systems
Network administration, configuration, and maintenance
Building network infrastructure and creating policies, security solutions, and connecting to LAN/WLAN
Troubleshooting and fixing all kinds of issues
Client/user support; helpdesk
Customer support and training
1st to 4th level support
Server integration, security, and backup solutions
Rollouts and project work
Documentation and inventory

Apr 2003 - Oct 2004

1 year 7 months

München-Flughafen, Germany

Senior Technician

ServiceTec Airport Operations Deutschland GmbH

LAN infrastructure, server administration and maintenance, troubleshooting workstations and peripherals at Munich Airport LH Terminal 2; onsite user support; call handling

Jul 2002 - Mar 2003

9 months

Field Support Technician

Dell-Service

Repairing and installing DELL devices in field service (PCs, laptops, workstations);
Certification as DELL DCSE
Skills: Dell, PC, laptop

Jul 2002 - Jul 2002

1 month

Munich, Germany

Employee Support

Siemens SBS Neuperlach

Employee support, ticket handling and software distribution, creating software packages for automatic deployment (SMS), hardware replacement and upgrades

May 2002 - Jul 2002

3 months

Rollout / 2nd Level Support

Alkor Kunststoffe GmbH

Rollout at individual workstations (automatic provisioning of new PCs/laptops with software and manual installation of missing software, migration of user data from old to new PCs, dismantling old PCs and setting up new devices, configuration and brief user instruction, setup of Outlook XP according to specifications)
2nd level support on-site after rollout on Windows 2000 WS
On-site support for employees with issues and configuration of workstations with Microsoft Office & Outlook XP
On-site support for employees with issues; installation & configuration of PC hardware such as printers (local & network) & scanners; replacing defective hardware components
Testing and complete data wipe of old PCs and preparing them for return shipment to the leasing company
Skills: Windows 2000, MS Outlook, rollout, printers, PC, scanners

Apr 2001 - Oct 2001

7 months

Remote

Customer Engineer / EMC² SAN Systems

EMC² Computer Systems Deutschland GmbH

Handling service calls in the office and on-site
Remote login to storage systems; maintenance, troubleshooting, preventive measures
Spare parts ordering/documentation; database maintenance of cases and site systems; applying updates, microcode, service releases
Repair/maintenance of storage systems (HDDs, controller cards, power supplies, laptops...)
Installation of hardware and software; hardware and firmware upgrades
Ensuring login access to the system
Performing procedural dial-in checks; processing configuration requests and fault reports through to customer deployment
On-call duty

Sep 1998 - Jan 2001

2 years 5 months

IT Systems Electronics Technician Training

Scheuchl & Partner

Installation & configuration of operating systems Windows 9x, Windows NT WS, Office (with Access, Word, Excel), Lotus Notes end-user client R5, VNC remote maintenance, IE/Netscape, virus protection
On-site support for employees with issues, installation & configuration of PC hardware such as network cards, printer connections, (ISDN) modems
Driver installation & configuration for all common PC hardware components
Setup & maintenance of the webpage and the Siemens HICOM telephone system
Management of software licenses
User helpdesk
Phone support for external employees, using VNC (remote maintenance) or on-site
Hotline support for PC and AS/400 (START Amadeus)
Full relocation organization of office premises together with trainee colleagues
Planning, ordering, procurement and cabling of the entire IT infrastructure (IT and telephone)
Installation & configuration of Windows NT 4 Server as PDC & all related servers for a TCP/IP network; BDC installation
Full client integration (install & config)...support; printer connections, fax service...
Hardware/software upgrades; driver installation; updates etc.
Project/task for the chamber of commerce final exam: complete migration of an existing P2P network to a client/server environment with DC; client migration/upgrades; network integration; training/presentation
Tasks: Windows, Windows NT, ISDN, TCP/IP, VNC, Win NT, Lotus Notes, AS/400, modem, PC, Siemens