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Finian Carey
Sr. Customer Experience Manager and Freelance Product Coach and Business Designer
Experience
Jan 2024 - Dec 2024
1 yearBrussels, Belgium
Sr. Customer Experience Manager and Freelance Product Coach and Business Designer
Digi Belgium
- Senior CX Manager leading innovative CX initiatives including AI implementation, customer care system development, and strategic roadmaps for care, claims, and contact centers.
- Driving customer journey improvements and planning market entry for December 2024, while fostering OKR adoption.
- Supporting corporations with venture building, product management and growth activities.
- Focus on early stage and rapid validation to reach Product Market and Product Channel fit.
- Building Fleuron helping Guestwise to scale and leading Digi Belgium x-functional project supporting the market entry.
Jan 2020 - Present
6 years 3 monthsRemote
Co-Founder
Hydesk
- Building a social D2C & remote first company.
- Ideation and development of a fully foldable standing desk.
- Successfully funded on Kickstarter and fully bootstrapped venture, crafting sustainable products for the remote workforce.
- 2x products with product market fit, +300 satisfied clients, 17x countries served, 1x patented filed, 5-digit ARR.
Jan 2019 - Dec 2023
5 yearsDüsseldorf, Germany
Head of Product & Innovation Lab
Hospitality Digital GmbH
- Building and leading a strong +8 FTE Product Team to develop SaaS solutions for restaurant owners.
- Overall Product Management responsibility for product discovery, roadmap delivery.
- Product suite growth to +50k users, double-digit increase of engagement rate and MRR as main outcome.
- Introduced and implemented the OKRs methodology as a company-wide goal setting framework.
- Launch of the i.lab a company-wide, structured innovation process to rapidly validate the potential of new ideas for the hospitality industry.
- Innovation funnel 25x ideas in discovery, 12x evaluation, 5x reviews, 2x scaling.
- Introduction and market launch of Dish Seal, a smart & reusable To-Go Packaging-as-a-Service for gastronomy clients & consumers.
Jan 2017 - Dec 2020
4 yearsBerlin, Germany
Guest Lecturer
IUBH University of Applied Sciences & IBA
- Lecturing in hotel design, sustainability, and hospitality innovation.
Jan 2016 - Present
10 years 3 monthsStuttgart, Germany
Co-Founder
Slooom
- Development & launch of a sustainable & modular pod hotel which re-utilizes empty spaces, targeting cautious travellers.
- Since 2019 ongoing development of the first location, a sports-hall, into the first Pod-Hotel location with 24 pods.
- Opened in February 2023.
- 1x location opened, 55x Test nights in prototype, gained persistence after 6 years from idea to first location.
Jan 2016 - Dec 2019
4 yearsParis, France
Business Building & Startup Consultant
- Executing European focused HospitalityTech startup research and assessment initiatives in a +500 user pilot program.
- Technology and product market fit validation of early stage startups.
- Due diligence preparation of VC portfolio companies for investment committees.
- 26x startup partnerships 4x investments, gained market knowledge to start in-house product development.
Jan 2014 - Dec 2016
3 yearsMunich, Germany
Project Manager
Hotelkompetenzzentrum GmbH
- Developing viable business and construction cases of hotel mock-up rooms for international hotel operators.
- Project lead of health+care hotel room concept from initial project financing to realization.
- Realization of 7x mock-ups, 3x special projects, increase business dev. MoM MRR by 7%.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Tourism (12 years), Manufacturing (6 years), Retail (6 years), Food and Beverage (5 years), Education (4 years), and Information Technology (4 years).
Tourism
Manufacturing
Retail
Food and Beverage
Education
Information Technology
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (12 years), Operations (10 years), Sales (6 years), Research and Development (5 years), Sustainability Management (4 years), and Investments and M&A (4 years).
Product Development
Operations
Sales
Research and Development
Sustainability Management
Investments and M&A
Summary
I love helping to solve hard problems: building meaningful ventures and products, leading cross-functional teams. Looking to add product thinking to your organisation.
Languages
German
NativeEnglish
AdvancedFrench
IntermediateEducation
Oct 2012 - Jun 2014
Munich University of Applied Sciences
Master of Arts, Hospitality Management · Hospitality Management · Munich, Germany
Oct 2008 - Jun 2012
HZ University of Applied Science
Bachelor of Arts, Business Administration · Business Administration · Vlissingen, Netherlands
Oct 2007 - Jun 2010
Hotel-Akademie Dresden
Certified Assistant of Hotel Management · Hotel Management · Dresden, Germany
Certifications & licenses
Climate Change: Learning for Action
Terra.do
Continuous Product Discovery
Product Talk Org
Product Strategy
Reforge
Academic Program for Entrepreneurship (APE)
SCE
Certified Assistant of Hotel Management
Hotel-Akademie Dresden
Profile
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Last Update
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Finian based?
Finian is based in Uccle, Belgium and can operate in on-site, hybrid, and remote work models.
What languages does Finian speak?
Finian speaks the following languages: German (Native), English (Advanced), French (Intermediate).
How many years of experience does Finian have?
Finian has at least 12 years of experience. During this time, Finian has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 9 months. Note that Finian may not have shared all experience and actually has more experience.
What roles would Finian be best suited for?
Based on recent experience, Finian would be well-suited for roles such as: Sr. Customer Experience Manager and Freelance Product Coach and Business Designer, Co-Founder, Head of Product & Innovation Lab.
What is Finian's latest experience?
Finian's most recent position is Sr. Customer Experience Manager and Freelance Product Coach and Business Designer at Digi Belgium.
What companies has Finian worked for in recent years?
In recent years, Finian has worked for Digi Belgium, Hydesk, Hospitality Digital GmbH, and Slooom.
Which industries is Finian most experienced in?
Finian is most experienced in industries like Tourism and Hospitality, Manufacturing, and Retail. Finian also has some experience in Food and Beverage, Education, and Information Technology (IT).
Which business areas is Finian most experienced in?
Finian is most experienced in business areas like Product Development, Operations, and Sales. Finian also has some experience in Research and Development (R&D), Sustainability Management, Investments, and M&A & Venture Capital.
Which industries has Finian worked in recently?
Finian has recently worked in industries like Tourism and Hospitality, Manufacturing, and Retail.
Which business areas has Finian worked in recently?
Finian has recently worked in business areas like Product Development, Operations, and Sales.
What is Finian's education?
Finian holds a Doctorate in Hotel Management from Hotel-Akademie Dresden, a Master in Hospitality Management from Munich University of Applied Sciences and a Bachelor in Business Administration from HZ University of Applied Science.
Does Finian have any certificates?
Finian has 5 certificates. Among them, these include: Climate Change: Learning for Action, Continuous Product Discovery, and Product Strategy.
What is the availability of Finian?
Finian is immediately available full-time for suitable projects.
What is the rate of Finian?
Finian's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Finian?
To hire Finian, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 750-910 €
Market avg: 750-910 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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