Finian Carey

Product Manager and Digital Transformation

Finian Carey
Uccle, Belgium

Experience

May 2024 - Mar 2025
11 months
Brussels, Belgium
On-site

Sr. Customer Experience Manager

DIGI Belgium

Senior CX Manager at DIGI. Leading innovative CX initiatives including AI implementation, customer care system development, and strategic roadmaps for care, claims, and contact centres. Driving customer journey improvements and planning market entry for December 2024, while fostering OKR adoption.

Jan 2024 - Present
1 year 4 months
Brussels, Belgium
On-site

Freelance Product Coach and Business Designer

FC

Supporting corporations with venture building, product management and growth activities. Focus on early stage and rapid validation to reach Product Market and Product Channel fit. Currently, building Fleuron.ai helping Guestwise to scale and leading DIGI. Belgium x-functional project supporting the market entry.

Jan 2020 - Aug 2024
4 years 8 months
Remote

Co-Founder

hydesk.co

Building a social D2C & remote first company. Ideation and development of a fully foldable standing desk. Successfully funded on Kickstarter and fully bootstrapped venture crafting sustainable products for the remote workforce.

Outcome: 2x products with product market fit, +300 satisfied clients, 17x countries served, 1x patented filed, 5-digit ARR

Jan 2019 - Jan 2024
5 years 1 month
Düsseldorf, Germany

Head of Product & Innovation Lab

Hospitality Digital GmbH (METRO AG subsidiary)

Building and leading a strong +8 FTE Product Team to develop SaaS solutions for restaurant owners. Overall Product Management responsibility for product discovery, roadmap delivery.

Outcome: Product suite growth to +50k users, double-digit increase of engagement rate and MRR as main outcome

Introduced and implemented the OKRs methodology as a company-wide goal setting framework.

Launch of the i.lab a companywide, structured innovation process to rapidly validate the potential of new ideas to build out new products and ventures.

Outcome: Innovation funnel 25x ideas in discovery, 12x evaluation, 5x reviews, 2x scaling

Introduction and market launch of Dish Seal, a smart & reusable To-Go Packaging-as-a-Service for gastronomy clients & consumers.

Jan 2016 - Dec 2020
4 years
Freiburg im Breisgau, Germany

Guest Lecturer

IUBH University of Applied Sciences & IBA

Lecturing in hotel design, sustainability and hotel operations

Jan 2015 - Jan 2022
7 years 1 month
Stuttgart, Germany

Co-Founder

Slooom.com

Development & launch of a sustainable & modular pod hotel which re-utilizes empty spaces, targeting cautious travelers. Since 2019 ongoing development of the first location, a sports-hall, into the first Pod-Hotel location with 24 pods. Opened in February 2023

Outcome: 1x location opened, 55x Test nights in prototype, gained persistence after 6 years from idea to first location

Jan 2015 - Dec 2020
4 years
Berlin, Germany

Freelance & startup consultant

Own business

Executing European focused Hospitality Tech startup research and assessment initiatives in a +500 user pilot program. Technology and product market fit validation of early stage startups. Due diligence preparation of VC portfolio companies for investment committees.

Outcome: 26x startup partnerships 4x investments, gained market knowledge to start in-house product development

Jan 2014 - Dec 2016
3 years
Munich, Germany

Project Manager and Business Developer

Hotelkompetenzzentrum GmbH

Developing viable business and construction cases of hotel mock-up rooms for international hotel operators. Project lead of health+care hotel room concept from initial project financing to realization.

Outcome: Realization of 7x mock-ups, 3x special projects, Increase business dev. MoM MRR by 7%

Summary

Results-driven product and CX leader with a proven track record in driving innovation, scaling ventures, and building customer-centric solutions. Combines entrepreneurial drive with strategic expertise to deliver impactful results in dynamic environments.

Languages

English
Native
German
Native
French
Advanced

Education

Oct 2013 - Jun 2014

Munich University of Applied Sciences

M. A. · Hospitality Management · Munich, Germany

Oct 2009 - Jun 2012

HZ University of Applied Science

B. A. · Business Administration · Netherlands

Oct 2009 - Jun 2010

Hotel-Akademie Dresden

Certified Assistant · Hotel Management · Dresden, Germany

Certifications & licenses

Certified Assistant of Hotel Management

Hotel-Akademie Dresden

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