Finian Carey
Product Manager and Digital Transformation
Experience
Sr. Customer Experience Manager
DIGI Belgium
Senior CX Manager at DIGI. Leading innovative CX initiatives including AI implementation, customer care system development, and strategic roadmaps for care, claims, and contact centres. Driving customer journey improvements and planning market entry for December 2024, while fostering OKR adoption.
Freelance Product Coach and Business Designer
FC
Supporting corporations with venture building, product management and growth activities. Focus on early stage and rapid validation to reach Product Market and Product Channel fit. Currently, building Fleuron.ai helping Guestwise to scale and leading DIGI. Belgium x-functional project supporting the market entry.
Co-Founder
hydesk.co
Building a social D2C & remote first company. Ideation and development of a fully foldable standing desk. Successfully funded on Kickstarter and fully bootstrapped venture crafting sustainable products for the remote workforce.
Outcome: 2x products with product market fit, +300 satisfied clients, 17x countries served, 1x patented filed, 5-digit ARR
Head of Product & Innovation Lab
Hospitality Digital GmbH (METRO AG subsidiary)
Building and leading a strong +8 FTE Product Team to develop SaaS solutions for restaurant owners. Overall Product Management responsibility for product discovery, roadmap delivery.
Outcome: Product suite growth to +50k users, double-digit increase of engagement rate and MRR as main outcome
Introduced and implemented the OKRs methodology as a company-wide goal setting framework.
Launch of the i.lab a companywide, structured innovation process to rapidly validate the potential of new ideas to build out new products and ventures.
Outcome: Innovation funnel 25x ideas in discovery, 12x evaluation, 5x reviews, 2x scaling
Introduction and market launch of Dish Seal, a smart & reusable To-Go Packaging-as-a-Service for gastronomy clients & consumers.
Guest Lecturer
IUBH University of Applied Sciences & IBA
Lecturing in hotel design, sustainability and hotel operations
Co-Founder
Slooom.com
Development & launch of a sustainable & modular pod hotel which re-utilizes empty spaces, targeting cautious travelers. Since 2019 ongoing development of the first location, a sports-hall, into the first Pod-Hotel location with 24 pods. Opened in February 2023
Outcome: 1x location opened, 55x Test nights in prototype, gained persistence after 6 years from idea to first location
Freelance & startup consultant
Own business
Executing European focused Hospitality Tech startup research and assessment initiatives in a +500 user pilot program. Technology and product market fit validation of early stage startups. Due diligence preparation of VC portfolio companies for investment committees.
Outcome: 26x startup partnerships 4x investments, gained market knowledge to start in-house product development
Project Manager and Business Developer
Hotelkompetenzzentrum GmbH
Developing viable business and construction cases of hotel mock-up rooms for international hotel operators. Project lead of health+care hotel room concept from initial project financing to realization.
Outcome: Realization of 7x mock-ups, 3x special projects, Increase business dev. MoM MRR by 7%
Summary
Languages
Education
Munich University of Applied Sciences
M. A. · Hospitality Management · Munich, Germany
HZ University of Applied Science
B. A. · Business Administration · Netherlands
Hotel-Akademie Dresden
Certified Assistant · Hotel Management · Dresden, Germany
Certifications & licenses
Certified Assistant of Hotel Management
Hotel-Akademie Dresden
Similar Freelancers
Discover other experts with similar qualifications and experience