Ad-hoc support for transformation: Revising the entire purchase-to-pay process in FTTH rollout.
Implementing process automation for customer activation.
Process transformation in activation, construction control, network operations, order management, and customer service.
Analysis of the entire system landscape.
Termination of projects that do not contribute to goals.
Leading and steering projects to adapt existing systems and structures.
Jan 2022 - Dec 2023
2 years
Career Break
Traveling in a Land Rover Defender from Hamburg to Mount Everest
Apr 2020 - Jun 2022
2 years 3 months
Schwerin, Germany
Project & Process Management Consultant
Wemacom GmbH
From the role of executive assistant, overseeing and steering special projects: Connecting 450connect poles to power and fiber networks.
Building uplink routes to major international network nodes.
Planning a redundant network node with an emergency NOC.
Monitoring FTTH rollout.
Managing liquidated damages with civil engineering contractors.
Business case analysis of end-customer products.
Restructuring the leadership organization.
Oct 2018 - Apr 2020
1 year 7 months
Frankfurt, Germany
Process Management Consultant
Lufthansa Group
Conducting workshops to map and restructure all processes in the Lufthansa Group.
Defining Process Owners and other responsible roles, and setting relevant KPIs and reporting structures.
Mar 2017 - Jul 2017
5 months
Darmstadt, Germany
HR Strategy Consultant
Merck Group
Interviewed 600 employees, from top management to shop floor, in 90-minute one-on-one sessions to gather insights on inconsistent processes, need for change, dissatisfaction, and other disruption factors.
Analyzed the datasets and derived concrete recommendations for action.