Claus F.
Program Manager Digital Transformation
Experience
Jan 2023 - Dec 2024
2 yearsProgram Manager Digital Transformation
Energy Provider
- Overall responsibility for a strategic digitalization program with 4 subprojects (including DMS implementation, customer service automation, data integration)
- Stakeholder management at department head level, leading interdisciplinary teams, reporting to the executive board
- Support in software selection & technical integration (incl. SaaS applications)
- Tools & methods: Jira, Confluence, MS Teams, BPMN, Power BI
- Industry: Energy supply
- Role: Program Manager, Solution Architect, Change Manager
Jan 2022 - Dec 2023
2 yearsProject Manager DMS Implementation
OVAG AG
- Gathering requirements, process analysis, and selecting a suitable DMS system
- Managing the implementation and coordinating with external service providers
- Conducting tests, training, issue handling, and acceptance
- Implementing storage structures and governance models for document management
- Tools: DMS system (on-prem), MS Teams, BPMN
- Industry: Energy supply
- Role: Project Manager, Business Analyst, System Engineer
Jan 2021 - Dec 2022
2 yearsIT Consultant for cloud-based solution rollout
Public Administration
- Advising as part of a digital initiative on the rollout of cloud-based services (including OZG-related topics)
- Supporting data migrations, change communication, and rollout strategies
- Coordinating between IT service providers, business units, and data protection offices
- Technology: Azure Cloud, M365, OZG standards
- Industry: Public sector
- Role: IT Consultant, Change Manager, Business Analyst
Jan 2021 - Dec 2021
1 yearProject Manager AI-powered Assistant Solution (Pilot)
Insurance service provider
- Managing a pilot project to integrate AI components into existing service processes (including natural language processing for customer dialogues)
- Selecting technology partners, proof-of-concept, and introducing feedback loops with pilot users
- Tools/Tech: Azure Cognitive Services, Power Platform
- Industry: Financial services
- Role: Project Manager, Solution Architect
Summary
- Project and program management
- Digital platform solutions & process automation
- Solution design & IT architecture (non-coding)
- Introduction of AI tools & innovation management
- Business analysis, change management, stakeholder enablement
- Data-driven solutions (incl. ETL, BI)
- International rollouts & scaling
- Governance, quality assurance & service management
Languages
German
NativeEnglish
AdvancedEducation
Technical University of Braunschweig
Diploma in Engineering · Thermal, Process, and Reactor Engineering · Braunschweig, Germany
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