Claus Frauenheim
Digital Transformation Program Manager
Experience
Program Manager Digital Transformation
Energy Provider
- Overall responsibility for a strategic digitization program with 4 subprojects (incl. DMS implementation, customer service automation, data integration)
- Stakeholder management at senior management level, leading interdisciplinary teams, reporting to the board
- Support for software selection & technical integration (incl. SaaS applications)
- Tools & methods: Jira, Confluence, MS Teams, BPMN, Power BI
- Industry: Energy
- Role: Program Manager, Solution Architect, Change Manager
Project Manager for DMS Implementation
OVAG AG
- Requirements gathering, process analysis & selection of an appropriate DMS system
- Implementation management & coordination with external vendor
- Conducting tests, training, issue resolution & acceptance
- Setting up storage structures & governance models for document management
- Tools: DMS system (OnPrem), MS Teams, BPMN
- Industry: Energy
- Role: Project Manager, Business Analyst, System Engineer
IT Consultant for Cloud-Based Solution Deployment
Public Administration
- Consulting as part of a digital initiative to deploy cloud-based services (incl. OZG-related topics)
- Supporting data migrations, change communication & rollout strategies
- Coordination between IT vendors, departments & data protection officers
- Technology: Azure Cloud, M365, OZG standards
- Industry: Public Sector
- Role: IT Consultant, Change Manager, Business Analyst
Project Manager for AI-Powered Assistance Solution (Pilot)
Insurance Provider
- Managing a pilot project to integrate AI components into existing service processes (incl. natural language processing for customer interactions)
- Selection of technology partners, proof-of-concept & implementation of feedback loops with pilot users
- Tools/Tech: Azure Cognitive Services, Power Platform
- Industry: Financial Services
- Role: Project Manager, Solution Architect
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Utilities (3 years), Government and Administration (2 years), and Insurance (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (4 years), Project Management (4 years), Business Intelligence (2 years), and Customer Service (1 year).
Summary
Experienced IT project and program manager focused on digital platform solutions, AI-driven processes and international scaling. A bridge between business and IT, with a clear eye for execution, change and technical feasibility. Cross-industry experience, including energy utilities, public sector, financial services and telecommunications. Strong in complex stakeholder landscapes and in hybrid or agile project setups.
Skills
Project And Program Management
Digital Platform Solutions & Process Automation
Solution Design & It Architecture (Non-coding)
Implementation Of Ai Tools & Innovation Management
Business Analysis, Change Management, Stakeholder Enablement
Data-driven Solutions (Incl. Etl, Bi)
International Rollouts & Scaling
Governance, Quality Assurance & Service Management
Jira
Confluence
Ms 365
Sharepoint
Miro
Power Bi
Sap
Servicenow
Camunda
Bpmn
Archimate
Azure
Power Platform
Python (Reporting/analytics)
Languages
Education
Technical University of Braunschweig
Diploma in Engineering · Thermal, Process and Reactor Engineering · Braunschweig, Germany
Profile
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