Recommended expert

Claus Frauenheim

Digital Transformation Program Manager

Claus Frauenheim
Wiesbaden, Germany

Experience

Jan 2023 - Dec 2024
2 years

Program Manager Digital Transformation

Energy Provider

  • Overall responsibility for a strategic digitization program with 4 subprojects (incl. DMS implementation, customer service automation, data integration)
  • Stakeholder management at senior management level, leading interdisciplinary teams, reporting to the board
  • Support for software selection & technical integration (incl. SaaS applications)
  • Tools & methods: Jira, Confluence, MS Teams, BPMN, Power BI
  • Industry: Energy
  • Role: Program Manager, Solution Architect, Change Manager
Jan 2022 - Dec 2023
2 years

Project Manager for DMS Implementation

OVAG AG

  • Requirements gathering, process analysis & selection of an appropriate DMS system
  • Implementation management & coordination with external vendor
  • Conducting tests, training, issue resolution & acceptance
  • Setting up storage structures & governance models for document management
  • Tools: DMS system (OnPrem), MS Teams, BPMN
  • Industry: Energy
  • Role: Project Manager, Business Analyst, System Engineer
Jan 2021 - Dec 2022
2 years

IT Consultant for Cloud-Based Solution Deployment

Public Administration

  • Consulting as part of a digital initiative to deploy cloud-based services (incl. OZG-related topics)
  • Supporting data migrations, change communication & rollout strategies
  • Coordination between IT vendors, departments & data protection officers
  • Technology: Azure Cloud, M365, OZG standards
  • Industry: Public Sector
  • Role: IT Consultant, Change Manager, Business Analyst
Jan 2021 - Dec 2021
1 year

Project Manager for AI-Powered Assistance Solution (Pilot)

Insurance Provider

  • Managing a pilot project to integrate AI components into existing service processes (incl. natural language processing for customer interactions)
  • Selection of technology partners, proof-of-concept & implementation of feedback loops with pilot users
  • Tools/Tech: Azure Cognitive Services, Power Platform
  • Industry: Financial Services
  • Role: Project Manager, Solution Architect

Summary

Experienced IT project and program manager focused on digital platform solutions, AI-driven processes and international scaling. A bridge between business and IT, with a clear eye for execution, change and technical feasibility. Cross-industry experience, including energy utilities, public sector, financial services and telecommunications. Strong in complex stakeholder landscapes and in hybrid or agile project setups.

Skills

  • Project And Program Management

  • Digital Platform Solutions & Process Automation

  • Solution Design & It Architecture (Non-coding)

  • Implementation Of Ai Tools & Innovation Management

  • Business Analysis, Change Management, Stakeholder Enablement

  • Data-driven Solutions (Incl. Etl, Bi)

  • International Rollouts & Scaling

  • Governance, Quality Assurance & Service Management

  • Jira

  • Confluence

  • Ms 365

  • Sharepoint

  • Miro

  • Power Bi

  • Sap

  • Servicenow

  • Camunda

  • Bpmn

  • Archimate

  • Azure

  • Power Platform

  • Python (Reporting/analytics)

Languages

German
Native
English
Advanced

Education

Technical University of Braunschweig

Diploma in Engineering · Thermal, Process and Reactor Engineering · Braunschweig, Germany

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