Senior Product Manager for digital application processes
Frankfurt am Main, Germany
Experience
Jun 2024 - Present
1 year 2 months
Frankfurt, Germany
Senior Product Manager for digital application processes
Deutsche Vermögensberatung
Key areas: Agile software development, Stakeholder management, Digital transformation, Agile organizational development
Conceptualization, design and development of new digital application processes for banking and insurance products
Definition of new agile software development processes within the organization (e.g., definition and introduction of a cross-departmental Definition of Ready)
Management of internal and external software development teams
Budget and multi-year product roadmap planning
Aug 2023 - May 2024
10 months
Cologne, Germany
IT Program Director for a SAP cutover project
rhenag AG
Key areas: Service management, Banking & insurance, E-commerce
API cutover manager for the technical migration (from SAP IS-U) and process migration to set up a new regional energy supply company
Establishment of a program management structure for reporting and tracking individual migration subprojects and work packages
Development of a hybrid project organization among the involved companies and stakeholders/sponsors
Organization and facilitation of program meetings
May 2023 - Nov 2024
1 year 7 months
Frechen, Germany
Project Manager for IT Service Management (JSM)
Lekkerland Information Systems
Key areas: Change management, Requirements management, Scrum, SAFe, Jira & Confluence, Test management, Chatbots, SAP
Responsible for the introduction of a new IT Service Management (ITSM) tool and replacement of a legacy system (Cherwell)
Conception and implementation of several Atlassian PoCs to automate support for new ITSM processes (e.g., SAP transports, test management)
Creation of a PoC requirements catalogue and selection of PoC software providers
Support in the design and mapping of new change, incident and service request processes for the new ITSM tool
Aug 2022 - Mar 2023
8 months
Bornheim, Germany
Program Manager for a DIY online marketplace
Hornbach Baumarkt AG
Key areas: Energy sector
Conception and MVP development of an online marketplace in the DIY sector
Coordination and management of five subprojects/project teams
Creation and alignment of the MVP product roadmap
Stakeholder management between internal/external development teams, client-side program management and business departments
Mar 2022 - Aug 2022
6 months
Berlin, Germany
Project Manager for a banking chatbot
Sparkassen Finanzportal
Conception and project initiation for the development of a customer service chatbot for Sparkassen
Technical and functional requirements analysis
Definition of the operating model and stakeholder management between internal and external contacts and development teams
Development of a business case and remuneration model
Creation of product presentations for committee work
Jan 2020 - Dec 2021
1 year
Rastatt, Germany
Program Manager for a digitization strategy
RUF Betten GmbH
Conception and implementation of a company-wide digitization strategy
Project planning and responsibility for additional internal digitization projects (e.g., online bed configurator, website relaunch, master data management/consolidation)
Interim Product Owner for an online bed configurator
Recruiting new staff to further implement the digitization strategy
Oct 2020 - Jan 2022
1 year 4 months
Germany
Change Manager & Scrum Master
Volkswagen CARIAD
Support in the introduction of SAFe governance within the company (SAFe role profiles, responsibilities, regular meetings, etc.)
Establishment of a system team according to SAFe
Support of PoC phases for software tools
Assistance in the introduction and facilitation of initial PI plannings
Establishment and participation in a company-wide software architecture board and ADRs
Apr 2019 - Aug 2020
1 year 5 months
Innsbruck, Austria
Business Owner/Program Director for an Open Banking API platform
HP IT Solution
Program Director/Business Owner for several subprojects to build an Open Banking platform (WSO2 API platform)
Organizational interface between Austrian Hypo- and private banks, Volksbanken and their joint IT service provider for software development and operation
Implementation of new IT governance and establishment of a central cross-bank requirements management
Support of multiple PoC phases with third-party software vendors
Participation in steering committees and program meetings
Management of two Scrum pilot teams focused on app development and smart metering
Interim Product Owner (and part-time Scrum Master) of the pilot teams
Resource planning and roadmap creation
Weekly status reporting to executive management
Company-wide implementation and configuration of Jira & Confluence
Jan 2018 - May 2018
5 months
Berlin, Germany
Product Owner for a banking chatbot
Sparkassen Finanzportal
Responsible for the technical development and rollout of a customer service chatbot as the “standard chatbot solution” for German Sparkassen
Development of the business case
Roadmap planning for product development and optimization
Stakeholder management between IT, sales, legal and marketing
May 2017 - Nov 2017
7 months
Frankfurt, Germany
Product Owner in the securities division
ING DiBa
Responsible for technical implementation, UX conception and go-live of a robo-advisor for automated online asset management
Product roadmap and resource planning
Stakeholder management between an external Scrum team and internal UX, marketing and legal departments
Organization and facilitation of UX requirements workshops
Dec 2016 - Mar 2017
4 months
Berlin, Germany
Project Manager for a digital strategy/digital transformation
Kloeckner.i GmbH
Prototype development of an “Amazon B2B platform” for the steel trade
Business and sales requirements analysis for the platform
Creation of the MVP roadmap
Interface to the UX team for mockup creation and initial UX designs of the platform
Acquisition of first B2B marketplace participants for the pilot phase
Jan 2015 - Nov 2016
1 year 11 months
Berlin, Germany
Partner Manager
Airfy GmbH
Sales lead responsible for building a B2B reseller network for Airfy products (public Wi-Fi hotspots with proprietary cloud software) in the DACH region
500 newly acquired sales and distribution partners and 8,000 B2B new customers in the DACH region
Establishment and management of a sales and customer service team
Acquisition and support of key account customers (e.g., banks, gas stations, supermarket chains)
Speaker and company representative at events
Feb 2014 - Oct 2014
9 months
Potsdam, Germany
Entrepreneur in Residence
flightright GmbH
Conception, business plan development and piloting of an online product for “no-show flights”
Creation of pitch materials for a mid six-figure financing round
Responsible for ISO 9001 certification as Quality Management Representative (QMR)
Apr 2012 - Oct 2013
1 year 7 months
Berlin, Germany
Working Student
Tirendo GmbH
Support in the introduction of the Zendesk ticket system for 1st and 2nd level support across eight countries
B2B acquisition of installation partners and workshop chains (e.g., Pit Stop)
Creation of competitive analyses
Summary
Senior Product Manager
Product Owner
IT project management
IT Project Manager
Program Director/Program Manager
Agile Product & Software Development
Business Owner
Stakeholder Management
Digital Transformation
Change Management
Scrum
SAFe
Prototyping & Product MVPs
Languages
German
Native
English
Advanced
French
Advanced
Education
Oct 2011 - Mar 2014
Freie Universität Berlin
China Studies, Economics and Law · Berlin, Germany
Oct 2007 - Sep 2011
Ruhr Universität Bochum
East Asian Economics and Politics · Bochum, Germany
Sep 1996 - Jun 2006
Dreieich Gymnasium
Langen, Germany
Certifications & licenses
MIRAKL Business Analyst
ISO 9001 Certification as Quality Management Representative (QMR)
flightright GmbH
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