Michael S.
Senior Project Lead & Technical Product Manager - Digital Enabled Services
Experience
Jul 2022 - Present
3 years 4 monthsRemote
Senior Project Lead & Technical Product Manager - Digital Enabled Services
Siemens Healthineers AG
- Acting as the program lead for digital enabled services overseeing projects like Remote Scanning (WeScan), E-commerce and OneGate (budget: ~5 mio €/p.a.)
- Developing the transformational strategy and roadmap for a supply and demand platform on ServiceNow, driving harmonization and integration of legacy systems
- Leading cross-functional teams for design and rollout of digital business models on the ServiceNow backend platform
- Enabling strategic decision-making by combining Azure DevOps transparency structures and using Agile methods like PI Planning and WSJF prioritization
- Acting as the Business Demand Manager and digital counterpart for CS CRM, responsible for internal project organization, external partners, organizational interfaces and dependencies
- Executing RFPs and managing vendors in accordance with contracts and internal requirements
- Contributing to Project sucCeSs, Northstar and participating in the RaaS Tiger Team and Spryker Customer Advisory Board
Jun 2019 - Jul 2022
3 years 2 monthsCRM Excellence Lead – Pricing
Siemens Healthineers AG
- Leading conception, development and implementation of a new value-based pricing methodology for equipment parts in a CPQ tool in an agile CRM-IT project (budget ~850 k€)
- Introducing price-quality transparency and developing international pricing policies, fostering alignment and buy-in across multiple departments and regions
- Managing a cross-functional pricing community and developing education trainings to facilitate adoption of new pricing practices
- Implementing a new pricing methodology for spare parts alongside integration of a repricing software
- Project managing optimization of sales processes including installed base retention, joint deal evaluation, customer configurator and data transparency
Jan 2018 - Jun 2019
1 year 6 monthsDirector of Pricing & Business Development
A.T.U Auto-Teile-Unger GmbH & Co. KG
- Founding and leading an international department with direct reporting to the Chief Commercial Officer, leading 5 people including budget responsibility
- Directing key strategic portfolio initiatives to realign operations, providing analyses, transparency and decision support to board level, driving measurable cost reductions and enhanced revenue performance
- Developing and implementing a new value, segment and competitive pricing strategy in a matrix organization and defining sales policies, achieving revenue uplift of ~1.5 mio €
- Leading a strategic portfolio initiative for digital subscription product development, managing an €850 k budget with cross-functional stakeholder coordination and outcome-based KPIs
- Developing strategic partnerships (TargoBank, Check24, PayPal) to optimize customer journey and enhance service delivery channels
- Leading a cross-functional transformation team including IT, BI, marketing and sales, demonstrating stakeholder management across complex ecosystems
Jul 2015 - Dec 2017
2 years 6 monthsHamburg, Germany
Head of Pricing & Sales Support
Fielmann AG
- Leading the Sales Support and Pricing division with direct report to the Sales Executive Officer, managing up to 3 people including budget responsibility
- Co-leading a commercial and cultural transformation project by developing and implementing a first digital sales model and embedding value-based pricing across the organization, resulting in improved sales efficiency
- Developing and launching a new go-to-market strategy for the contact lens and sunglasses business, incorporating an innovative spill-over sales concept that expanded market reach
- Implementing competitor monitoring through a web crawler service
Jul 2013 - Jun 2015
2 yearsPullach, Germany
Executive Manager & Teamlead – Revenue Optimization USA
Sixt GmbH & Co. Autovermietung KG
- Establishing and managing a new pricing team consisting of 3 pricing managers
- Developing competitive revenue and go-to-market strategies for the US market
- Conducting market and competitor analytics by monitoring customer and competitor behavior
- Calculating offers and products for sales and channel management based on margin expectations and strategic customer benefit
- Optimizing profitability, capacity utilization and growth through e-commerce development, A/B testing and incremental sales expansion
Sep 2011 - Jun 2013
1 year 10 monthsFrankfurt am Main, Germany
Revenue Market Manager (EMEA – America)
United Airlines Inc.
- Pricing and development of pricing strategies for the EMEA–America flight network in the A++ Joint Venture (Lufthansa Group, Air Canada and United)
- Establishing a management process for global price increases
- Managing fare products on over 900 O&Ds through competitive monitoring and analytics including profitability, market share and sales metrics
- Developing a standardized request process to improve sales communication
Summary
Accomplished commercial excellence leader with +17 years of expertise in senior project lead & technical product management in digital-enabled services covering sales excellence, pricing and digital.
Acted as program lead for digital-enabled services overseeing projects like Remote Scanning (WeScan), E-commerce, OneGate (budget ~5mio€/p.a.).
Proven track record in digital transformation, CRM/sales systems, and product management in digital-driven environments with cross-functional team leadership for design and rollout of digital business models on ServiceNow backend platform.
Enabled strategic decision-making by leveraging Azure DevOps transparency structures and Agile methods such as PI Planning and WSJF prioritisation.
Languages
German
NativeEnglish
AdvancedSpanish
ElementaryFrench
ElementaryEducation
Sep 2007 - Jul 2011
Avans Hogeschool
Bachelor in International Business Administration, Marketing · International Business Administration · Breda, Netherlands · 8.3/9
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