Recommended expert
Christiane Sanders
Customer Service Freelancer
Experience
Sep 2024 - Dec 2024
4 monthsGermany
Customer Service Freelancer
Sternglas GmbH
- Independently familiarized myself with and used a variety of tools daily, including the CRM tool Trengo, the ERP system Xentral, the Shopify platform, DHL Express and the DHL business customer portal, Slack as a virtual office, the Bretum returns portal, and the logistics provider's in-house software
- Responded to incoming customer inquiries via email, WhatsApp, and chat, handled complaints, and resolved issues in German and English
- Answered all questions related to products, the ordering and shipping process, and created return labels
- Took over the support phone during service hours and handled all telephone inquiries
Aug 2022 - Present
3 years 8 monthsVirtual Assistant / PMO Assistant
Self-employed
- General organizational and administrative tasks
- Personnel management
- Planning and execution of internal and external events and business trips
- Coordination of meetings including preparation and follow-up, minute taking, and documentation
- Data management, invoicing, preliminary accounting
- Process optimization
- Media design
Aug 2022 - Jun 2024
1 year 11 monthsGermany
Business Service Assistant / PMO Assistant
mecom GmbH
Dec 2017 - Aug 2022
4 years 9 monthsGermany
Assistant to the Managing Director / Media Design
VICOGO GmbH / boddels GmbH / VANDERHUS GmbH
- Managed HR tasks (recruitment, leave administration, liaison with payroll)
- Planned and organized corporate events, workshops, and trade show appearances
- Organized business trips
- Acted as point of contact and managed sponsoring activities
- Handled general administrative tasks (mail processing, company car management, office supplies, correspondence, support for preliminary accounting)
- Designed sales packaging, manuals, and instructions
- Created and revised product images and renderings
- Developed marketing materials (flyers, business cards, brochures, displays, roll-ups)
- Created business cards and letterheads and revised logos
- Supported brand development for BODDELS, VANDERHUS, and TRINKBASIS
Nov 2011 - Oct 2017
6 yearsGermany
Owner
Mail Boxes Etc.
Jun 2003 - Oct 2011
8 years 5 monthsGermany
Project Assistant
swb AG
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Utilities (8.5 years), Transportation (6 years), Food and Beverage (4.5 years), Professional Services (3.5 years), and Retail (0.5 years).
Utilities
Transportation
Food and Beverage
Professional Services
Retail
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (12 years), Human Resources (8.5 years), Operations (8 years), Customer Service (6 years), Sales (6 years), and Marketing (4.5 years).
Project Management
Human Resources
Operations
Customer Service
Sales
Marketing
Summary
Experienced (Virtual) Assistant with extensive knowledge in project management, assistance, and PMO support. Since August 2022, I have been offering efficient and precise organizational and administrative support as a freelancer. Specialized in coordinating complex tasks and managing multiple projects/areas at the same time.
Skills
Microsoft Office
Teams
Adobe Creative Suite
Sap
Confluence
Jira
Miro
Slack
Flexibility
Solution-oriented
Team Player
Conscientious
Professional
Confidential
Communication Skills
Budget-oriented
Languages
German
NativeEnglish
IntermediateEducation
Oct 2000 - Jun 2003
swb AG
Industrial Clerk · Bremen, Germany
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Christiane based?
Christiane is based in Hamburg, Germany.
What languages does Christiane speak?
Christiane speaks the following languages: German (Native), English (Intermediate).
How many years of experience does Christiane have?
Christiane has at least 23 years of experience. During this time, Christiane has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 4 years and 9 months. Note that Christiane may not have shared all experience and actually has more experience.
What roles would Christiane be best suited for?
Based on recent experience, Christiane would be well-suited for roles such as: Customer Service Freelancer, Virtual Assistant / PMO Assistant, Business Service Assistant / PMO Assistant.
What is Christiane's latest experience?
Christiane's most recent position is Customer Service Freelancer at Sternglas GmbH.
What companies has Christiane worked for in recent years?
In recent years, Christiane has worked for Sternglas GmbH, Self-employed, mecom GmbH, and VICOGO GmbH / boddels GmbH / VANDERHUS GmbH.
Which industries is Christiane most experienced in?
Christiane is most experienced in industries like Utility Services, Transportation and Logistics, and Food and Beverage. Christiane also has some experience in Professional Services and Retail.
Which business areas is Christiane most experienced in?
Christiane is most experienced in business areas like Project Management, Human Resources (HR), and Operations. Christiane also has some experience in Customer Service, Sales, and Marketing.
Which industries has Christiane worked in recently?
Christiane has recently worked in industries like Food and Beverage, Professional Services, and Retail.
Which business areas has Christiane worked in recently?
Christiane has recently worked in business areas like Human Resources (HR), Marketing, and Product Development.
What is Christiane's education?
Christiane attended swb AG for Industrial Clerk.
What is the availability of Christiane?
Christiane is immediately available for suitable projects.
What is the rate of Christiane?
Christiane's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Christiane?
To hire Christiane, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 770-930 €
Market avg: 770-930 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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