Recommended expert

Christiane Sanders

Customer Service Freelancer

Christiane Sanders
Hamburg, Germany

Experience

Sep 2024 - Dec 2024
4 months
Germany

Customer Service Freelancer

Sternglas GmbH

  • Independently familiarized myself with and used a variety of tools daily, including the CRM tool Trengo, the ERP system Xentral, the Shopify platform, DHL Express and the DHL business customer portal, Slack as a virtual office, the Bretum returns portal, and the logistics provider's in-house software
  • Responded to incoming customer inquiries via email, WhatsApp, and chat, handled complaints, and resolved issues in German and English
  • Answered all questions related to products, the ordering and shipping process, and created return labels
  • Took over the support phone during service hours and handled all telephone inquiries
Aug 2022 - Present
3 years 6 months

Virtual Assistant / PMO Assistant

Self-employed

  • General organizational and administrative tasks
  • Personnel management
  • Planning and execution of internal and external events and business trips
  • Coordination of meetings including preparation and follow-up, minute taking, and documentation
  • Data management, invoicing, preliminary accounting
  • Process optimization
  • Media design
Aug 2022 - Jun 2024
1 year 11 months
Germany

Business Service Assistant / PMO Assistant

mecom GmbH

Dec 2017 - Aug 2022
4 years 9 months
Germany

Assistant to the Managing Director / Media Design

VICOGO GmbH / boddels GmbH / VANDERHUS GmbH

  • Managed HR tasks (recruitment, leave administration, liaison with payroll)
  • Planned and organized corporate events, workshops, and trade show appearances
  • Organized business trips
  • Acted as point of contact and managed sponsoring activities
  • Handled general administrative tasks (mail processing, company car management, office supplies, correspondence, support for preliminary accounting)
  • Designed sales packaging, manuals, and instructions
  • Created and revised product images and renderings
  • Developed marketing materials (flyers, business cards, brochures, displays, roll-ups)
  • Created business cards and letterheads and revised logos
  • Supported brand development for BODDELS, VANDERHUS, and TRINKBASIS
Nov 2011 - Oct 2017
6 years
Germany

Owner

Mail Boxes Etc.

Jun 2003 - Oct 2011
8 years 5 months
Germany

Project Assistant

swb AG

Summary

Experienced (Virtual) Assistant with extensive knowledge in project management, assistance, and PMO support. Since August 2022, I have been offering efficient and precise organizational and administrative support as a freelancer. Specialized in coordinating complex tasks and managing multiple projects/areas at the same time.

Skills

  • Microsoft Office

  • Teams

  • Adobe Creative Suite

  • Sap

  • Confluence

  • Jira

  • Miro

  • Slack

  • Flexibility

  • Solution-oriented

  • Team Player

  • Conscientious

  • Professional

  • Confidential

  • Communication Skills

  • Budget-oriented

Languages

German
Native
English
Intermediate

Education

Oct 2000 - Jun 2003

swb AG

Industrial Clerk · Bremen, Germany

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