Christiane S.
Virtual Assistant, PMO
Experience
Sep 2024 - Jan 2025
5 monthsHamburg, Germany
Customer Support (Freelance)
Sternglas GmbH
- Self-guided onboarding and daily use of various tools, such as the Trengo CRM, Xentrar ERP system, Shopify store, DHL Express and DHL business customer portal, Slack, the Bretum return portal and the logistics provider's own software
- Responded to incoming customer inquiries via email, WhatsApp and chat, handled complaints and provided solutions for issues in German and English
- Answered all questions about products, ordering and shipping processes, and created return labels
- Handled support calls during service hours and addressed all telephone inquiries
Aug 2022 - Present
3 years 2 monthsVirtual Assistant / PMO Assistant
Self-employed, various clients & projects
- General organizational and administrative tasks
- HR management
- Planning and execution of internal and external events and business trips
- Coordination of meetings including preparation and follow-up, minute-taking and documentation
- Data management, invoicing, basic accounting
- Process optimization
- Media design
Aug 2022 - Jun 2024
1 year 11 monthsHamburg, Germany
Business Service Assistant / PMO Assistant
mecom GmbH
- Implemented Confluence for the CellBroadcast project in Germany
- Supported business service and PMO functions
- Used SAP, Jira, Miro and Slack
Dec 2017 - Aug 2022
4 years 9 monthsOldenburg, Germany
Executive Assistant / Media Design
VICOGO GmbH / boddels GmbH / VANDERHUS GmbH
- Managed HR (recruitment, leave management, liaison with payroll)
- Planned and organized company events, workshops and trade show appearances
- Organized business travel
- Served as contact and managed sponsorship activities
- General administrative tasks (mail handling, company car management, office supplies, correspondence, preparatory accounting support)
- Designed product packaging, manuals and instructions
- Created and edited product images and renderings
- Produced marketing materials (flyers, business cards, brochures, display stands, roll-ups)
- Designed business cards and letterheads, and revised logos
- Supported brand development for BODDELS, VANDERHUS and TRINKBASIS
Nov 2011 - Oct 2017
6 yearsOldenburg, Germany
Owner
Mail Boxes Etc.
Jun 2003 - Oct 2011
8 years 5 monthsBremen, Germany
Project Assistant
swb AG
Summary
Experienced (Virtual) Assistant with extensive knowledge in project management, executive support and PMO assistance.
Since August 2022, I have been offering efficient and precise organizational and administrative support as a freelancer.
Specialized in coordinating complex tasks and executing multiple projects/tasks concurrently.
Languages
German
NativeEnglish
IntermediateEducation
Oct 2000 - Jun 2003
swb AG
Industrial Clerk · Bremen, Germany
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