Benjamin Heunemann
Deputy Product Owner / Rollout Manager
Experience
Deputy Product Owner / Rollout Manager
Spirit Experts GmbH für Diconium Strategy GmbH
- Acted as product owner for comprehensive change of Confluence permission structure
- Introduced agile routines within the team
- Identified team competencies and created user stories
- Collected and analyzed stakeholder requirements
- Translated business requirements into technical specifications
- Created and maintained requirements documentation
- Analyzed current state and defined goals collaboratively
- Identified and resolved blockers and impediments
- Coordinated with business and product owners
- Facilitated solutions and workarounds
- Established the roadmap and ensured timeline adherence
- Provided continuous reporting to the business owner
- Created a compliance-compliant project framework
- Built and maintained a compliant documentation framework
- Established and maintained a decision log
- Developed technical requirements with regulatory considerations
- Aligned with data security and legal department to set project principles
- Managed stakeholders at C-level and compliance responsibilities
- Developed video content and training materials
- Coordinated ITSM Atlassian Service Management inquiries
- Presented the project to diverse stakeholders in German and English
- Prepared, conducted, and followed up on open Q&A sessions in German and English
- Produced user-friendly instructional materials and interactive training documents
Migration & Change Manager
Spirit Experts GmbH für Diconium Strategy GmbH
Quickly learned company-specific agile SAFe configuration
Understood and classified existing roles
Regularly handled SAFe artifacts and ceremonies
Collaborated closely with the product owner to define SAFe features for PI planning
Clarified project progress and impediments in daily scrum
Refined and prioritized backlog items and change requests
Developed the roadmap and ensured timeline adherence
Assisted with cost and resource planning
Created management presentations
Conducted process analysis and optimization
Defined and documented requirements and acceptance criteria
Established quality assurance processes
Developed test and validation strategies
Ensured requirement fulfillment through continuous testing
Assessed current status of processes and configurations in Jira and Confluence
Standardized and optimized processes
Developed roll-out plan for data and user migration
Monitored compliance with process steps, deadlines, and milestones
Supported data analysis, mapping, and migration during kick-offs and regular meetings with migration candidates and development team
Developed and implemented a training concept for migration
Produced screencast tutorials
Provided accompanying documentation
Conducted stakeholder analysis, management, and continuous communication with management, migration candidates, and development team
Established communication channels
Addressed and managed objections from migration critics early
Ensured operational readiness of all migration candidates through live trainings and training videos
Created and updated documentation in the onboarding portal
Coordinated test windows and live migration to avoid downtime for migrating teams
Performed risk analysis and continuous risk mitigation during PI planning
Regularly authored project documentation and reporting to PO, PM, solution and x-solution management, and business owner
Took over project management in agreed detail areas
Maintained decision log to document project scope and developments in compliance with requirements
IT Specialist
Ebrosia GmbH + Co. KG
Maintained and bug-tracked the shop system
Managed tracking landscape using Google Tag Manager, Universal Analytics, GA4, and connected services
Built task and project management with Jira and Trello
Set up a Jira Service Management project as an internal IT helpdesk
Coordinated development tasks and progress between marketing and development via DevOps
Independently designed and produced video tutorials for internal system use with Kdenlive
Applied multimedia concepts for effective knowledge transfer in technical contexts
Participated in Shopware 6 migration project in an agile team
Analyzed legacy system data and mapped to target system
Developed data transformation approaches
Analyzed and documented business requirements
Created requirement specifications for the new platform
Ensured quality through systematic testing and validations
Began plugin development with Symfony
Webshop Manager / Admin
Ebrosia GmbH + Co. KG
Administratively and commercially managed the online shop in Shopware 5
Continued development and bug-tracking
Performed regular system tests
Solely responsible for expanding the tracking landscape
Functionally extended Google Tag Manager
Expanded Universal Analytics and ensured data quality with tests and debugging
Migrated to Google Analytics 4
Introduced and executed split tests
Managed administrative and commercial aspects of e-mail marketing
Conducted migration due to provider change and integrated into tracking landscape
Implemented split tests and derived actions
Integrated, designed, and maintained connected channels and tools
Connected and configured product recommendation services
Connected, set up, and migrated web-push services
Integrated and managed partner services
Marketing & Customer Service Team Coordinator
GVF Versicherungsmakler AG & Gruuna GmbH & Co. KG
Responsible for customer service and test scenarios
Managed internal and external marketing
Connected Google Tag Manager and Universal Analytics
Established internal communication structure
Set up internal Confluence knowledge database and JIRA project management system
Designed an in-house CRM system
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Retail (5.5 years), Insurance (3 years), Information Technology (2.5 years), and Professional Services (2 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (11 years), Marketing (8.5 years), Business Intelligence (5.5 years), Customer Service (3 years), Project Management (2.5 years), and Quality Assurance (2.5 years).
Summary
Project manager and requirements specialist with solid experience in designing and implementing IT transformation projects and related training concepts.
Combine deep process knowledge with the ability to analyze business requirements in a structured way and turn them into user-friendly documentation. Practical experience in creating professional training materials and video tutorials and understanding of LMS and e-learning concepts. Special expertise in stakeholder coordination and facilitation between business units and development teams. Stand out through quick onboarding to new tools, structured approach, and solution-oriented thinking. Proven track record in documenting complex requirements in Jira and Confluence and in designing and delivering effective training.
Skills
- Requirements Management & Documentation
- Project Management & Meeting Facilitation
- Training Development & E-learning
- Jira & Confluence Administration
- Video Content & Training Materials
- Stakeholder Coordination
- Agile Methodology
- Technical Design & Implementation
Languages
Education
BMW AG Niederlassung Chemnitz
Automotive Salesperson · Chemnitz, Germany
TU Bergakademie Freiberg
Environmental Engineering · Freiberg, Germany
Julius-Mosen-Gymnasium Oelsnitz/V.
High School Diploma · Oelsnitz, Germany
Profile
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