Benjamin Heunemann

Migration & Change Manager; Deputy Product Owner/Rollout Manager

Taucha, Germany

Experience

Feb 2023 - Dec 2025
1 year 11 months

Migration & Change Manager; Deputy Product Owner/Rollout Manager

Spirit Experts GmbH for Diconium Strategy GmbH

  • Self-directed and rapid learning of the company-specific agile SAFe configuration

  • Understanding and classification of the existing roles

  • Routine handling of SAFe artifacts and ceremonies

  • Close and direct collaboration with the Product Owner

  • Drafting SAFe features for PI planning

  • Clarifying project progress and impediments in the daily scrum

  • Refinement and prioritization of backlog items and change requests

  • Developing the roadmap and ensuring the timeline is met

  • Support in cost and resource planning

  • Creating presentations for management

  • Process analysis and optimization

  • Requirements management and quality assurance:

  • Defining and documenting requirements and acceptance criteria

  • Establishing quality assurance processes

  • Developing test and validation strategies

  • Ensuring requirement fulfillment through continuous testing

  • Assessing the current state of processes and configurations in Jira and Confluence

  • Standardizing and optimizing processes

  • Drafting rollout plan for data and user migration

  • Monitoring compliance with all process steps, deadlines, and defined migration milestones

  • Supporting data analysis, mapping, and migration during kick-offs and regular meetings with migration candidates and the development team

  • Developing and implementing a training concept for the migration

  • Creating screencast tutorials

  • Providing accompanying documentation

  • Stakeholder management

  • Stakeholder analysis, management, and continuous communication with management level, migration candidates, and the development team

  • Establishing communication channels

  • Early communication and objection handling with migration critics

  • Ensuring the working capability of all migration candidates

  • Conducting live training sessions and providing training videos

  • Creating and updating documentation in the onboarding portal

  • Coordinating test periods and live migration to avoid downtime for teams to be migrated

  • Risk analysis

  • Identifying and evaluating risks as part of PI planning

  • Ongoing risk mitigation

  • Controlling, reporting, and project management

  • Regular documentation and project reporting to PO, PM, solution and x-solution management, and business owner

  • Taking over project management in agreed detailed areas

  • Maintaining the decision log to track project scope and developments for stakeholders in compliance with regulations

  • Product Owner for comprehensive changes to the Confluence permission structure

  • Introducing agile routines in the team

  • Identifying team competencies, creating stories

  • Requirements engineering and project analysis

  • Gathering and analyzing stakeholder requirements

  • Translating business requirements into technical specifications

  • Creating and maintaining requirements documentation

  • Analyzing the current state, jointly defining the goal

  • Identifying and resolving blockers and impediments

  • Coordinating with business and product owner

  • Bringing about solutions and workarounds

  • Setting up the roadmap

  • Working to meet the timeline

  • Continuous reporting to the business owner

  • Establishing a compliance-compliant project framework

  • Building and maintaining a compliance-compliant documentation framework

  • Building and maintaining a decision log

  • Developing technical requirements considering regulatory requirements

  • Coordinating with data security and legal departments to establish principles within the project

  • Stakeholder management at C-level and with compliance officers

  • Designing and producing training videos using professional video editing tools for user onboarding

  • Creating user-friendly instructional materials and interactive training documents

  • Presenting the project to various stakeholders in German and English

  • Preparing, conducting, and following up on open Q&A sessions in German and English

  • Direct work in ITSM Atlassian Service Management with project requests from various stakeholders

Aug 2022 - Jan 2023
6 months

IT Staff Member

Ebrosia GmbH + Co. KG

  • Further development and bug tracking of the shop system
  • Managing the tracking landscape
  • Google Tag Manager, Universal Analytics & GA4, connected services
  • Setting up task and project management with Jira and Trello
  • Setting up a Jira Service Management project as an internal IT helpdesk
  • Steering development tasks and progress between marketing and development via DevOps
  • Expanding employee training
  • Independently designing and producing video tutorials for using internal systems with Kdenlive
  • Practical experience with multimedia concepts for effective knowledge transfer in technical contexts
  • Migration project to Shopware 6 in an agile team
  • Data analysis of the legacy system and mapping for the target system
  • Developing data transformation methods
  • Analyzing and documenting business requirements
  • Writing requirement specifications for the new platform
  • Quality assurance through systematic testing and validation
  • Data analysis of the legacy system and mapping for the target system
  • Developing data transformation methods
  • Introduction to plugin development with Symfony
Feb 2017 - Jul 2022
5 years 6 months

Webshop Manager/Webshop Admin

Ebrosia GmbH + Co. KG

  • Administrative and sales support for the online shop in Shopware 5
  • Further development and bug tracking
  • Regular testing of the shop system
  • Sole responsibility for expanding the tracking landscape
  • Extending Google Tag Manager functionality
  • Expanding Universal Analytics
  • Ensuring data quality through continuous testing and debugging
  • Migration to Google Analytics 4
  • Introducing split testing processes and running tests
  • Administrative and sales support of email marketing
  • Migration due to provider change
  • Integration into the tracking landscape
  • Introducing split tests and deriving measures
  • Integrating, designing, and managing connected channels and tools
  • Connecting and setting up product recommendation
  • Connecting, setting up, and migrating web push (provider change)
  • Integrating and managing partner services
Sep 2013 - Nov 2016
3 years 3 months

Team Coordinator Marketing & Customer Service

GVF Versicherungsmarkler AG & Gruuna GmbH & Co. KG

  • Responsible for customer service and test scenarios
  • Responsible for internal and external marketing
  • Special projects:
  • Integrating Google Tag Manager & Universal Analytics
  • Establishing an internal communication structure
  • Setting up the internal knowledge base Confluence and the project management system JIRA
  • Designing a company-owned CRM system

Summary

Project manager and requirements specialist with solid experience in designing and implementing IT transformation projects and accompanying training concepts. I combine deep process understanding with the ability to analyze business requirements in a structured way and turn them into user-friendly documentation. Practical experience in creating professional training materials and video tutorials, as well as understanding of LMS and e-learning concepts. Special expertise in stakeholder coordination and facilitation between business units and development teams. I stand out through quick onboarding to new tools, a structured approach, and solution-oriented thinking. Proven success in documenting complex requirements in Jira and Confluence and in designing and delivering effective training.

Languages

German
Native
English
Advanced

Education

Sep 2006 - Aug 2009

BMW AG Branch Chemnitz

Automotive Sales Clerk · Chemnitz, Germany

Oct 2002 - Dec 2004

TU Bergakademie Freiberg

Environmental Engineering · Freiberg, Germany

Oct 1994 - Jun 2001

Julius-Mosen-Gymnasium Oelsnitz/V.

Abitur · Oelsnitz/Vogtl., Germany