Cemil Erdogan

Chief Customer Officer, Member of the Executive Board

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Berlin, Germany

Experience

Sep 2023 - Present
2 years 5 months
Berlin, Germany

Chief Customer Officer, Member of the Executive Board

powercloud

  • Responsible for the strategic development of the consulting and customer management organization
  • Focus on growth opportunities, maximum customer success, and delivery excellence across multiple functions
  • Close collaboration with product management and software development to integrate customer needs into the product roadmap
  • Leading transformation projects at leading energy suppliers in the DACH region
Apr 2023 - Present
2 years 10 months
Berlin, Germany

Head of Consulting & Account Management

powercloud

  • Building and leading the consulting and account management organization
  • Developing and implementing growth strategies for key accounts
  • Optimizing end-to-end delivery processes from project initiation to go-live
  • Expanding executive-level customer relationships and CxO engagements
  • Establishing a customer-focused account management framework to increase customer satisfaction
  • Identifying new revenue and cross-selling opportunities to support revenue growth
  • Shortening project delivery times through more efficient governance and control processes
  • Significantly improving the customer net promoter score (NPS) through targeted service initiatives
Apr 2022 - Sep 2023
1 year 6 months
Berlin, Germany

Vice President, Head of Consulting, Head of Programme TAP

Capgemini Invent

Jan 2020 - Apr 2022
2 years 4 months
Berlin, Germany

Director

Capgemini Invent

  • Digital and IT Strategy
  • Digital Platforms
  • Digital Transformation Management
  • Product and Innovation Management
Jan 2019 - Jan 2020
1 year 1 month
Berlin, Germany

Principal

Capgemini Invent

  • Digital and IT Strategy
  • Digital Platforms
  • Digital Transformation Management
  • Product and Innovation Management
Jul 2016 - Dec 2018
2 years 6 months
Berlin, Germany

Senior Manager

Capgemini Invent

  • Operational Excellence
  • IT Strategy
  • Governance and Organisation
  • Business Development
  • Digital Strategy
  • Organizational Design
  • Energy & Utilities
  • Oil & Gas (Exploration & Production)
Jan 2015 - Jun 2016
1 year 6 months
Berlin, Germany

Manager

Capgemini Invent

  • Energy & Utilities
  • Operational Excellence
  • IT Strategy & Organisation
  • Energy Trading & Risk Management
  • Exploration & Production
  • Business Strategy
  • Organisational Design
  • Business Development
Jan 2012 - Jan 2015
3 years 1 month
Berlin, Germany

Senior Consultant

Capgemini Invent

  • Energy & Utilities
  • Operational Excellence
  • Energy Trading and Risk Management
Apr 2009 - Sep 2011
2 years 6 months

Consultant

ProCom GmbH

  • Advising energy providers in trading, forecasting and portfolio management
  • Implementing and customizing the BoFiT platform for electricity and gas trading
  • Analyzing, modeling and optimizing energy trading-specific processes
  • Developing forecasting and optimization models for trading strategies
  • Collaborating with interdisciplinary project teams in Germany, Austria and Switzerland
  • Successfully rolling out BoFiT at several major energy providers
  • Improving forecast accuracy and reducing process costs
  • Contributing to the standardization of trading and risk reporting processes
Jan 2005 - Jan 2009
4 years 1 month

Owner and Managing Director

CTQ Berlin

Sep 2004 - Sep 2008
4 years 1 month
Berlin, Germany

Tutor

Technical University of Berlin

Summary

As a senior executive with over 15 years of experience at the intersection of SaaS, energy, and management consulting, I help companies successfully shape digital transformations and achieve sustainable growth.

In my roles at Capgemini Invent and powercloud, I have supported organizations from strategy development to successful implementation – focusing on scalable software solutions, new business models, and leadership excellence.

My passion is helping companies, teams, and leaders navigate complex transformations successfully – with a clear vision, structured execution, and a strong focus on customer value.

I also regularly share my experiences and insights in my Leadership Series to actively drive the conversation around leadership, transformation, and innovation.

Let's connect if you'd like to discuss SaaS strategies, leadership culture, or digital business models.

Skills

  • Executive Leadership
  • Saas Business Strategy
  • Energy Market Transformation

Languages

German
Native
Turkish
Native
English
Advanced
French
Elementary

Education

Technical University of Berlin

Diploma, Combinatorial and Linear Optimization · Business Mathematics · Berlin, Germany

Certifications & licenses

Energy Trading Challenges 2014

Cobit Foundation

Energy Trading 2.0 - A Best Practice Study by Capgemini Consulting

Itil Foundation

Prince 2 Foundation

Professional Scrum Master I (PSM I)

Professional Scrum Product Owner I (PSPO I)

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