Cemil Erdogan
Chief Customer Officer, Member of the Executive Board
Experience
Chief Customer Officer, Member of the Executive Board
powercloud
- Responsible for the strategic development of the consulting and customer management organization
- Focus on growth opportunities, maximum customer success, and delivery excellence across multiple functions
- Close collaboration with product management and software development to integrate customer needs into the product roadmap
- Leading transformation projects at leading energy suppliers in the DACH region
Head of Consulting & Account Management
powercloud
- Building and leading the consulting and account management organization
- Developing and implementing growth strategies for key accounts
- Optimizing end-to-end delivery processes from project initiation to go-live
- Expanding executive-level customer relationships and CxO engagements
- Establishing a customer-focused account management framework to increase customer satisfaction
- Identifying new revenue and cross-selling opportunities to support revenue growth
- Shortening project delivery times through more efficient governance and control processes
- Significantly improving the customer net promoter score (NPS) through targeted service initiatives
Vice President, Head of Consulting, Head of Programme TAP
Capgemini Invent
Director
Capgemini Invent
- Digital and IT Strategy
- Digital Platforms
- Digital Transformation Management
- Product and Innovation Management
Principal
Capgemini Invent
- Digital and IT Strategy
- Digital Platforms
- Digital Transformation Management
- Product and Innovation Management
Senior Manager
Capgemini Invent
- Operational Excellence
- IT Strategy
- Governance and Organisation
- Business Development
- Digital Strategy
- Organizational Design
- Energy & Utilities
- Oil & Gas (Exploration & Production)
Manager
Capgemini Invent
- Energy & Utilities
- Operational Excellence
- IT Strategy & Organisation
- Energy Trading & Risk Management
- Exploration & Production
- Business Strategy
- Organisational Design
- Business Development
Senior Consultant
Capgemini Invent
- Energy & Utilities
- Operational Excellence
- Energy Trading and Risk Management
Consultant
ProCom GmbH
- Advising energy providers in trading, forecasting and portfolio management
- Implementing and customizing the BoFiT platform for electricity and gas trading
- Analyzing, modeling and optimizing energy trading-specific processes
- Developing forecasting and optimization models for trading strategies
- Collaborating with interdisciplinary project teams in Germany, Austria and Switzerland
- Successfully rolling out BoFiT at several major energy providers
- Improving forecast accuracy and reducing process costs
- Contributing to the standardization of trading and risk reporting processes
Owner and Managing Director
CTQ Berlin
Tutor
Technical University of Berlin
Summary
As a senior executive with over 15 years of experience at the intersection of SaaS, energy, and management consulting, I help companies successfully shape digital transformations and achieve sustainable growth.
In my roles at Capgemini Invent and powercloud, I have supported organizations from strategy development to successful implementation – focusing on scalable software solutions, new business models, and leadership excellence.
My passion is helping companies, teams, and leaders navigate complex transformations successfully – with a clear vision, structured execution, and a strong focus on customer value.
I also regularly share my experiences and insights in my Leadership Series to actively drive the conversation around leadership, transformation, and innovation.
Let's connect if you'd like to discuss SaaS strategies, leadership culture, or digital business models.
Skills
- Executive Leadership
- Saas Business Strategy
- Energy Market Transformation
Languages
Education
Technical University of Berlin
Diploma, Combinatorial and Linear Optimization · Business Mathematics · Berlin, Germany
Certifications & licenses
Energy Trading Challenges 2014
Cobit Foundation
Energy Trading 2.0 - A Best Practice Study by Capgemini Consulting
Itil Foundation
Prince 2 Foundation
Professional Scrum Master I (PSM I)
Professional Scrum Product Owner I (PSPO I)
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