Oana Nitescu

CRM Application Manager

Paris, Frankreich

Erfahrungen

März 2024 - Bis heute
1 Jahr 2 Monaten
Frankreich

CRM Application Manager

Thales

  • Leveraged CRM expertise to ensure a holistic approach to the T360 solution evolution, addressing interdependencies to ensure project deliverables are aligned with business objectives
  • Contributed to tracking project timelines and deliverables,actively participating in Agile Scrum ceremonies
  • Supported documentation efforts, working with various stakeholders to ensure documentation production
  • Facilitated incident management, working closely with the Service squad to address and resolve application issues
Sept. 2022 - Juni 2023
10 Monaten
Frankreich

Power Platform Project Manager

Geodis

  • Identified opportunities to utilize Power Platform to enhance existing tools and practices
  • Managed Apps ideas, created project plans, tracked milestones and deliverables
  • Designed, developed, and implemented Power Platform solutions in collaboration with cross-functional teams
  • Partnered with IT leads on project execution activities
  • Led governance and administration tasks within the M365 environment
Juni 2021 - Juni 2022
1 Jahr 1 Monate
Frankreich

CRM Product Owner/Project Manager

Uneo

  • Worked with stakeholders to define requirements and architect solutions for the Electronic Signature initiative
  • Coordinated cross-functional teams, including technical, business, and external vendors, to ensure all project phases—from requirements gathering to deployment—were executed smoothly
  • Monitored and mitigated risks, proactively addressing potential delays or project challenges
  • Facilitated communication between business stakeholders and the technical teams, ensuring clear understanding of project goals and technical feasibility
  • Managed the D365 Service integration project with Zendesk via SmartConnect (integration tool)
Sept. 2020 - Bis heute
4 Jahren 8 Monaten

Microsoft Trainer (MCT)

Independent

  • Conduct Microsoft training sessions for both in-house and external clients through training organizations such as M2I Formation and IB Formation. Courses delivered include MB-210 D365 Sales, MB-220 D365 Marketing, MB-230 D365 Service, MB-910 D365 Fundamentals, PL-900 Microsoft Power Platform Fundamentals
März 2018 - Sept. 2020
2 Jahren 7 Monaten
Frankreich

CRM Project Manager

Paprec

  • Led the CRM Dynamics OnPremise migration upgrade and managed a full cycle implementation for the Plastic Recycling Division
  • Defined Project's scope, planning and milestones
  • Worked closely with business stakeholders and the Microsoft Partner to ensure the Solution deployment was delivered on time, within budget, and met the required business and quality standards
  • Managed project deliverables, sprint cycles, and regular progress reporting to ensure alignment among teams
  • Provided post-go-live support, and worked with the Microsoft Partner to ensure ongoing system performance and user adoption
Sept. 2017 - März 2018
7 Monaten
Frankreich

CRM Consultant

Paprec

  • Reviewed and optimized the existing customizations and developments
  • Analyzed business requirements, wrote functional specifications, and collaborated with the development lead to define the technical specs; tested and deployed Solutions to production
  • Prepared sprint release notes and communicated changes to users through documentation and training
  • Served as the CRM users' point of contact and provided support, including fixing application issues
Okt. 2012 - Juli 2017
4 Jahren 10 Monaten
Bukarest, Rumänien

CRM Dynamics Support Engineer

Microsoft

  • Solved complex problems, involving broad product knowledge and functional specialty areas for both Online and OnPremise CRM deployments
  • Engaged in internal collaboration to ensure the best resolutions for critical, sensitive, and political cases
  • Handled escalations in my SME Area (Application and Customizations)
  • Maintained a high level of domain and technical skills in Microsoft CRM Dynamics

Side Project: Social Media Lead

  • Managed the online presence of the CRM EMEA Support Team on various Social Media channels
  • Performed social listening in order to identify trends and drive SME content creation and publishing
Nov. 2011 - Sept. 2012
11 Monaten
Bukarest, Rumänien

Technical Assistant

Streamwide

  • Provided support for technical staff and ensured compliance with internal procedures
  • Implemented vTiger CRM (open source) to streamline the Delivery and Support teams' interactions
Feb. 2011 - Okt. 2011
9 Monaten
Bukarest, Rumänien

Queue Manager - Siebel CRM Support

Oracle

  • Evaluated and assigned the incoming Service Requests to the appropriate product specialists
Nov. 2008 - Okt. 2011
3 Jahren
Bukarest, Rumänien

Support Analyst - Siebel CRM

Oracle

  • Assisted Oracle Customers with functional and technical issues related to the CRM On SaaS application
  • Analyzed and documented complex requests for transfer or escalation

Zusammenfassung

Seasoned professional in Dynamics 365 CRM (Marketing, Sales, Customer Service), passionate and specialized in delivering full-cycle implementation projects, or parts of them, with agility, on time, within budget, and to the full satisfaction of the customer.

Sprachen

Rumänisch
Muttersprache
Englisch
Verhandlungssicher
Französisch
Verhandlungssicher
Spanisch
Grundkenntnisse

Ausbildung

Okt. 2013 - Juni 2015

Athenaeum University

Master's Degree · Accounting and Management Information Systems · Bukarest, Rumänien

Okt. 2004 - Juni 2008

Bucharest Academy of Economic Studies

Bachelor's Degree · International Business · Bukarest, Rumänien

Zertifikate & Bescheinigungen

70-533 Implementing Microsoft Azure Solutions

98-361 Software Development Fundamentals

98-364 SQL Database Administration Fundamentals

98-365 Windows Server Administration Fundamentals

CompTIA CTT+

ITIL v4

MB-210 Microsoft Dynamics 365 Sales Functional Consultant

MB-220 Microsoft Dynamics 365 Marketing Functional Consultant

Microsoft Certified Trainer

PL-200 Microsoft Power Platform Functional Consultant

Prince 2 Agile Practitioner