IT Project and Delivery Manager

Supported company's IT services growth through infrastructure services and cybersecurity projects:

Video Conference System upgrade:

• Migration from Zoom to MS Teams
• VISIO HW upgrade across global offices (France, Belgium, USA, UK, Spain, Italy)
• Limited Teams Telephony Deployment

IT Infrastructure renewal:

• Renewal of server, storage, backup and network infrastructure in 3 Data Centers using VMware and HPE dHCI solutions
• Backup infrastructure renewal
• Disaster Recovery Plan and BCP testing

Key responsibilities:

• Coordinated project activities with PMO and business operations
• Developed project plans and stakeholder coordination
• Managed budgets and expenditure
• Led integrations including change management and communications
• Provided training and support packages

Technical Environment:

• Infrastructure: WAN, private cloud, VMware, HPE dHCI, VDI
• Technologies: Microsoft, Fortinet, HP, SalesForce, Azure IAM/cloud, AWS, Citrix, SSO, Tehtris, Polycom, MS Teams
• ITSM: ISILOG
• Project tools: MS O365, Teams, SharePoint

Led infrastructure and security remediation program after ransomware Maze attack:

• Global IT infrastructure remediation and standardization
• Implementation of improved cybersecurity policies and tools

Key responsibilities:

• Coordinated worldwide security remediation for workstations, networks and data centers
• Worked with network, SOC, end user services and infrastructure teams
• Managed international office reconnections and Endpoint Detection implementation
• Led IT asset refurbishment including Win10 migration and hardware replacements
• Coordinated end user services reestablishment and MDM implementation
• Led daily expert team meetings for problem resolution
• Managed transition to support teams

Technical Environment:

• Infrastructure: WAN, private cloud, Azure
• Technology: Check Point, Cisco Cloud, Microsoft SSO/MFA/MDM, Azure IAM
• ITSM: OASIS
• Project tools: WhatsApp, Excel, Teams, SharePoint, Power BI

Led Win10 migration program for European and global offices:

• Workstation renewal from HP to DELL (~1500 users)
• Windows 7 to Windows 10 migration

Key responsibilities:

• Reported to DSI on progress and KPIs
• Coordinated with technical teams on Win10 delivery
• Led stakeholder validation and decision-making
• Managed local and satellite deployment teams
• Ensured security and quality compliance
• Monitored all project phases

Technical Environment:

• Infrastructure: SCCM, Active Directory, monitoring tools
• Apps: Finance apps, Microsoft apps
• ITSM: Proprietary ticketing system
• Project tools: MS Project, Teams, SharePoint, Office 365
• Vendors: HP, DELL, Microsoft

Led M&A IT integration projects in Spain (2+ years) and Portugal (6 months):

Spain scope:

• Infrastructure integration for 1600 users
• 12 complex business apps including SAP and AS400
• Microsoft systems migration and LAN renewal

Portugal scope:

• Infrastructure integration for 200 users
• 5 complex business apps migration
• Microsoft systems implementation

Key responsibilities:

• Implemented migration project structure
• Managed stakeholders and suppliers
• Developed process automation
• Coordinated teams: PMO, architects, infrastructure, service desk
• Led communication and training

Technical Environment:

• Infrastructure: Exchange, AD, VDI, SharePoint, Linux, Citrix, Cisco, VMware
• Security: Sophos, Proofpoint, Palo Alto
• ITSM: Remedy
• Project tools: MS Project Server, Office tools, RAID logs

Worked on Intelligent Transportation Systems projects involving Telecoms, Electronics and ICT