Patrick H. - Independent Senior IT Consultant | Project Director

Go to Website

France

Experience

Jan 2022 - Present

3 years 9 months

Japan

Hybrid

Independent IT Consultant

HERONT IT

Mar. 2025–Apr. 2025 – Cartier Japan (Retail Luxury) – Senior DX Consultant: Designed a prioritized action plan for Cartier Japan's executive committee to streamline and enhance in-store internal communication through a generative AI chatbot proposal.
Feb. 2025–May 2025 – Novo Nordisk Japan (Pharma Industry) – Senior DX Consultant:
Audited the new Data, Digital & IT organization to identify improvement levers and issued operational recommendations to better align with business units and develop key tech competencies.
Defined a 2030 digital vision incorporating data and AI priorities and a 5-year implementation roadmap.
May 2023–Nov. 2024 – Nippon Explorers Travel (Tourism – Tour operator) – Product Manager:
Conducted needs assessment and led the design and development of a new travel offer management platform (Zoho CRM, Zoho Creator, Google Drive), reducing response time to client quotes to under 24 hours.
Prototyped three AI-driven use cases (ChatGPT).
Mar. 2023–June 2023 – Isabel Marant (French fashion designer) – Project Manager: Managed procurement and deployment of IT infrastructure for three new retail stores in Tokyo.
Dec. 2022–May 2023 – Pernod Ricard Japan (Food & Beverage) – Data Governance Lead:
Initiated a data governance program in coordination with the Head of Digital Japan and group headquarters.
Identified operational pain points and key priorities, mapped data sources, structured data domains, appointed data owners, defined governance roles and principles, and operationally implemented a governance committee.
Mar. 2022–Mar. 2023 – Lefebvre-Dalloz France (Edition juridique) – CIO Advisory: Supported the Group CIO in European CIO convergence, an OPEX reduction plan, and a back-office tool harmonization program for legal form production.

Jan 2020 - Feb 2022

2 years 2 months

Montrouge, France

On-site

CIO Digital Platforms and Software France

Editions Lefebvre-Sarrut

Led a 75-FTE team with an €8 M budget covering €190 M in business turnover.
Developed the 2024 IT master plan including legacy rationalization, simplification, and a natural language search innovation.
Launched key strategic projects: document search service, digital identity (IAM), and new services platform architecture.
Implemented shared action plans and joint decision-making rituals to strengthen IT-Marketing alignment.
Maintained service quality during COVID through full remote work, optimized support processes, and reduced budget by 30% via reorganization and mutualization.

Jan 2015 - Dec 2019

5 years

Montrouge, France

On-site

IT Manager Software France

Editions Lefebvre-Sarrut

Managed a 25-FTE team with a €3 M budget covering €30 M in business turnover.
Merged software IT teams of Editions Francis Lefebvre, Dalloz, and Editions Législatives.
Led operational launch of new software solutions using Agile methodologies, including calculation simulators, legal document drafting tools, an economic and social database, a tax compliance platform, and a chatbot prototype for hotline support and pre-sales assistance (covering SLA, security, and GDPR aspects).

Nov 2012 - Dec 2014

2 years 2 months

Montrouge, France

On-site

Group IT Project Director

Editions Lefebvre-Sarrut

Deployed a group EDM system and two software solutions (ERP for law firms and a document drafting tool).

Jan 2001 - Dec 2012

12 years

France

On-site

Group IT – Various Roles

PSA Peugeot Citroën

Led IT governance for the European network of authorized repairers (Peugeot & Citroën) from 2009 to 2012, overseeing budget arbitration, coordinating system evolutions (resulting in a 4% user satisfaction increase), and deploying interfaces with over 25 European DMS.
Managed business IT services of up to 30 FTEs with a €4 M budget for marketing data systems (2006–2009), implemented offshore maintenance with Infosys (India) then relocated to Argentina, achieving a 20% cost reduction over two years while maintaining service quality.
Successfully led the 2008 outsourcing of CRM teams (100 FTEs) to Spain and Argentina, including target organization design, recruitment, and knowledge transfer.
Gained five years of experience (2001–2006) in the Internet department, including architecture and development of Peugeot’s FR and UK websites, integration of shared business services, and pan-European deployment of a new vehicle configurator.

Jan 1999 - Dec 2000

2 years

France

On-site

IT Developer – Utilities Department

Capgemini

Jan 1998 - Dec 1998

1 year

Le Creusot, France

On-site

Aerodynamics R&D Engineer

Thermodyn (Baker Hughes)

Summary

Proven track record of 25+ years in leading IT projects, driving digital transformation, and aligning information systems with business objectives. Extensive experience in France and Japan across diverse industries: tourism, legal publishing, pharmaceuticals, retail, automotive commerce and marketing. Proven ability to manage complex programs, define strategic roadmaps, and deliver innovative technology solutions (AI, custom platforms, legacy rationalization). Skilled in managing multicultural and cross-functional teams (up to 75 FTEs), with a strong focus on results and customer satisfaction.